Three workers cant help one person waiting to just check out. I waited a good 10 minutes as one of two people in the store. Ended up just dumping all my stuff. Almost evertime I've been here its always a burden to the workers. What's odd is that the kids that work here do a better job than their counter parts. NAPA about a block away has one person helping 3 customers at one time. O'Reilly has 3 workers and can help one person. I like O'Reilly but this location has to be the worse when it comes to service. Ill drive out of my way to burnsville location going foward since they do a better job all around.
I was scheduled for the third time to come in for a battery change or a new battery. Today is Friday October 10th 2025. This was scheduled with Nick senior and he said come back on Friday at 9:00 a.m. I got busy while I was waiting and waiting and finally I said something and Nick senior said we don't get paid to put your battery in. I told him I always tip fairly well for the person that puts it in .Ken helped me out
He went out and quickly and kindly put in the Barrery! He was so kind and lives up to the highest level of customer service! A big 😊 for all you did KEN! He should be the manager there!
I just want to give Eric a HUGE shout out. I know nothing about anything - I went in the store for my husband needing 3 different things and I was out within five minutes. I’m beyond impressed!
Stopped here because of car trouble, I know nothing about anything with vehicles. Luis helped me, was patient, and offered tremendous help to me. I thoroughly appreciate it! Give that worker a raise!!!
Love this place, just got f1 Valvoline NASCAR pit stop service speed from Luis, also there's another guy who's been there for years and helps me out a lot, definitely recommend
Nick and Brandon did fantastic helping one of my employees get a vehicle going to get off the side of the road. Tom also assisted in helping locate the proper parts needed. Thank you guys for the great service!
Stopped in last minute after running around for parts, and Luis was extremely kind, fast, and helpful. Can't get better service, a raise is recommended immediately.
Hey a shout out to Ken K. for checking my fluids in my car and giving me advice on my car. You guys have a very helpful and respectiful employee. Thank you Ken you are awesome keep up the good customer service going above and beyond.
The employee Luis he went above an beyond to help us! He switched our battery’s for us a when we offered him money he told us no that he was raised to not take tips from people. A very good worker we was pleased. Thanks
These guys are awesome!
They know their stuff, and are extremely helpful.
Everytime I go in there I've always had a good experience.
Appreciate all the help Gentlemen!!
Great and fast service. Had a check engine light. Came in and got the scanner, brought it back in and was out in minutes! The staff were friendly and knew exactly what they were doing.
Went to 5 different stores looking for a specific motorcycle oil an no one had it, called these guys and they had it in stock! Definitely will be back.
The worst store I ever went to. The manager was rude and unprofessional. They asked me to call before bringing my rotors for resurfacing, and I did. When I got there, the manager said they were under—staffed, and that it could be done before 10PM! Why didn’t you tell me that on the phone, I asked? Go somewhere else if you want, the manager replied angrily. I will never shop there anymore.
Okay- I am not one to generally leave a review, but this case because of egregious conduct I experienced and witnessed- I had to leave one. On 7/31 about noon I walked in to get a check engine light diagnosed or use the machine. The rep at counter(name withheld) was extremely rude. Unprofessional and not helpful at all. The rep acted as if I was bother or nuisance to them. Well you lost a customer for life. Fellow humans- there NAPA across where they will treat you better and happy to have your business. Avoid this wretched place.
I went in to replace my lawnmower battery. I worked with Nick. He instead kept me battery and put a charge on it to see if it was still good. He did not have to do that. He took the time to make sure I received great service. What a place and what a guy. If you are looking for help this is the place to go for old fashion service.
I picked up a rental tool today and was told I get my money back once I bring the tool back. I brought the tool back and was gone no longer then 20 mins. I was told they don’t have the money to give me back even though I wasn’t out of the store that long. The “supervisor” of the store told me they cant do anything to help me get my money back and come back later or go somewhere else then processed to walk away. No help, no apology, no customer service from her… this is the last time I come to this store. The kid that helped me was super nice and offered ways to help, but the supervisor is such a waste… I’ll take my business elsewhere.
We went for a battery tonight, Brandon was so helpful. Tested the battery, got us a new one. Took out the old and installed the new, free of charge. So nice to have this company in town as a single Mom I am more than thankful!
ALWAYS helpful (and patient!) I have zero car knowledge and usually have a "list" of what I am supposed to pick up. Returns are super easy and refunds are almost immediate when using a card. Thank you again!
Huge sign in store says “Free Battery checks and Installation”. Well it should have a disclaimer on there that says “unless it’s cold out”. My daughter and I were refused service because the employees refused to go outside due to the cold! Are you serious?! We live in Minnesota! It’s cold 8 months out of the year! All we needed was a 2 minute test so we went over to Auto Zone and they were happy to help. Won’t ever go back to O’reilly .
I changed my review because it seems that all the hard working employees they had have left. Every time I have tried to get parts there they can't seem to help me. Only one guy is helpful and pleasant.
Came in to get replacement bulbs for my brakes. Showed them my bulb, they got me the right ones, and after replacing them in my car, they were nice enough to come outside and check the lights if they were working. Great place, no bs, got exactly what I needed.
They replaced my wipers for me. The guy who helped me was very nice. Didnt have a problem changing them when its fricken cold out!! I will come back whenever I need to! Awesome customer service from him!
My experience with O'Reilly Auto Parts in Shakopee went something like this. On Friday around noon I call them regarding a part. They take my number and tell me it will be there the next day around 12:30. I asked if inclement weather could effect this and they guaranteed me it would not. Next day arrives and I did not receive any phone call from the shop. I proceeded to make way to the shop and wait for about 10 minutes at the counter and they tell me said part is not there and that it will be there the next day. Next day arrives no phone call so this time I call the shop and person on phone tells me they gave it to somebody else. So now my friend does not have transportation to work and I have to give him a ride. I guess honesty is always the best policy and I wouldn't have been mad if they just were honest with me in the first place. I feel like a jerked around customer and I definitely won't be returning to this store or any other O'Reilly Auto Parts. I would advise anyone looking for Reliable service to not come to the shop
Website
