*UPDATE* Nate went above and beyond to fix this issue. Great guy! Totally understandable from his side, still believe it could've been totally dealt with differently but in the end he made up for it. Thank you!
*ORIGINAL* Won something off their auction, turned out they didn't have this item at all. Wasted an hour getting there, wasted over an hour waiting there and drove an hour home empty handed. While this was completely their mistake, they did nothing to recompense for a complete oversight on their employees. So disappointed in the lack of decent human service. You mess up, you fix your mistakes. Make it up to people!
4* because the cashier didn't even say "Hi" and when he handed me my receipt there's no "Thank you" or "Have a nice day." Felt like a ghost checked me out. Item wise, you get what you paid for. Don't expect big items like appliances to be in like new condition. My heater was a little noisy but that's ok for the price. If the cashier would have speak a little, I would have a better experience.
Don't mind the 1 star review from that other guy, sounds like he didn't even walk in the front door. ? This place is AMAZING! Tools and snowblowers are so much cheaper than any big box store, including EBAY! They also have furniture, Healthcare items, craft supplies, awesome stuff for kids. It really is a stop for the whole family, and to save money!
Great experience at Savage Surplus. Nate was very informative and easy to work with. Good selection of outdoor seasonal equipment and power tools, I could have shopped more but had spent enough. I’ll be back!
Great prices on tons of different items. Awesome deals on Milwaukee power tools and seasonal closeouts. There's a little bit of everything in this store.
My husband and I appreciated how clean the store was as well as the affordable flooring options. One of the employees, Eli, was incredibly kind, and helpful with answering questions, loading flooring, and troubleshooting.
I was in over the weekend picking up auction items I got from Kbid and was helped by an associate named Rose. She helped load and secure my items while respecting my vehicle by padding with Styrofoam. Customer service goes above an beyond here!
Browsing around the store prices are very reasonable and was told that you can receive an additional discount if ordering online. It's definitely a fun store to go and see what you can find, I will definitely be back
Cheapest prices hands down! Great people, they were so kind and helpful. From helping me choose the right flooring to loading everything in my vehicle. I will never go anywhere else!
If you own a home and you have not been to this store yet…you need to take a minute and ask yourself why not?? Their prices are amazing and the product quality is A+. The owner Nate is extremely helpful and an all around good guy. I live 200+ miles away and have been there 3 x now. Highly recommend!!!
Stopped in to look at their snowblower, very knowledgeable and great service. Nate was great and easy to work with I highly recommend if looking for snowblower or lawnmower. They have a great selection of power tools and household goods.
I have done several transactions with them. They have been thorough, fair, and transparent with customers. In addition, they provide excellent customer care after the purchase, which makes my life a lot easier when I work with them. We need more businesses like that.
Awesome place to buy things for less. Save your money and visit the store for your home needs. Most stuff has warranty and very welcoming relationships. Nate is the man you need. Truly awesome business and we definitely will be back multiple times.
We ordered a California king mattress here for a great price! Was delivered in less than two weeks which was super nice. The bed is FANTASTIC!! The staff was great to work with and very helpful as well. We will definitely be back soon!!
This is a business that was established in 2019 with an innovative vision of bringing brand name tools, furniture, and other delightful home goods all under one roof. And I must say, they have mastered it to the core. Their collection ranges from traditionally sourced items to surplus or closeout pieces, each having their own unique charm.
But what truly sets Savage Surplus apart is not just their vast array of products, but the passion and commitment to customer satisfaction that echoes through every interaction. This is largely due to the fantastic owner, Nate. He isn't just running a business; he's building a community.
Nate's dedication to making things right is genuinely admirable. Whether it's a question about a product or a concern about your purchase, you can expect a prompt, kind, and comprehensive response from him. This is the kind of customer service that transforms a first-time customer into a loyal patron.
Moreover, the price match feature they offer is a brilliant addition that caters to the varying budget constraints of consumers. Don't be afraid to take advantage of it. They not only match but also aim to provide a better value proposition, ensuring their customers always get the best deal.
In summary, shopping at Savage Surplus is more than a simple purchase. It's a testament to the power of local businesses, community engagement, and fantastic customer service. I recommend this place to anyone looking for quality home goods at fair prices with the assurance of a reliable and customer-friendly team behind your purchase. Do pay a visit and experience the magic of Savage Surplus yourself!
What a great place to shop! They have everything! Clothes, shoes, furniture, beds, home stuff, carpets and lots of tools. They have a tool trade-in program so you can upgrade your tools. Greats prices with friendly, helpful and knowledgeable staff. I'll be going back to purchase flooring and a few more tools!
Fun place! Always something cool to check out on the surplus side of things and definitely better new in box prices on the big name brand power tools. Noticed many customers are on a first name basis with the staff. Cool small town feel and dog friendly! They have a “kids corner” as well to keep the little tikes happy.
Such a great resource for discounted items. We have gotten toys to bedding to tools and more here. All a great value and the employees were helpful and friendly. I check with Savage Surplus to see if they have what I need before I check out other stores.
Beyond impressed with the customer service I received from Pat. He was patient, informative, and very kind. I was having a hard time selecting flooring but he provided photos and even pulled out a few extra planks to help show what the flooring would look like when installed. He helped me figure out how many boxes I needed and even offered to hold the purchased items a couple of days until I was ready to pick up. I initially went to Savage Surplus to see what options they had, but because of Pat’s wonderful customer service I ended up purchasing the same day!
There were ten flooring options to choose from. Although there isn’t a huge selection I feel like they cover a lot of different styles and colors. 10/10 recommend!
Place is awesome. Tons of Milwaukee tools for cheaper than the big box store, most other brands as well. The dude in the store is cool as hell and very informative, will always check this spot out before buying a new tool from anywhere else.
I love these guys. They are super helpful and friendly. Their customer service is second to none. I have made many purchases there and could not be happier. It is nice to shop at a store where you are appreciated and not just a faceless person in the crowd. Whenever I need a new tool or gadget they are my first stop. Obviously, I highly recommend these guys.
My husband and I visit this store on the regular, always such great finds and deals! We have purchased many tools, household items and other miscellaneous things and they never disappoint! Knowledgeable, fair and super friendly staff. I highly recommend you check it out!
Fantastic place for high quality returned tools from Home Depot, Amazon, and more. They test all tools and appliances they get and if it doesn't work they allow returns too. I highly recommend checking it out and seeing their great deals on tools and also appliances, home improvement equipment, and furnishings.
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