What clients say about NAPA Auto Parts - Prior Lake in Prior Lake (MN)
I called three times in one day to order a very specific battery. Every time they took my phone number and name down saying that they had multiple in their warehouse and that they were going to order the battery. They never did. I wasted multiple hours of my time waiting for this battery that was never even ordered. Very disappointed but that's unfortunately Napa quality these days.
Horrible customer service. Called 15 minutes before close and was put on hold, 30 minutes after hold still no one helped me! Try a different business!!! They obviously don't have employees that have no care for your time. 7/14/2025 6.44pm started my hold, close is 7pm.
Dec 2024
went back for more parts, service was good then.
Stopped in on June 3 about 1230pm. Clerk was on phone, no one else around. I looked around. Clerk was off phone now. I started asking the clerk for help at the front counter, he said he is on the computer and yelled to the rear for someone. I waited a bit, no one came, he didn't offer assistance. I left. I will write it off as someone having a bad day.
Stopped in today to get parts for our truck issue.Connor was very helpful in helping us figure out the code and what we needed to solve the issue. Great service!!
Not even sure why... But car #50 was break -checking me on highway 13 in prior lake @ approx 11:45am.
He wasn't following anyone close, and there was about 20 to 30 feet between myself and the cotten nappas car #50. He was de-cellerating and break checking which i consider dangerous driving...there was literally no need for it.
For a place that serves car owners, I'd expect better road behavior.
I went to this store that I have been going to for five years to return a defective brake pad and asked for a replacement. The store clerk immediately told me that i installed the pad backwards. It’s been in my vehicle for six months and would obviously have caused major issues if I did that. He was very unprofessional, extremely rude and insulted me. (Older gentleman with a large beard named Bob. One of the other employees said he was the store manager).
I will never return to this store again.
The price on the shelf is not what the real price is. After bringing items to register, they were both wrong. Total was $30+ more than what they had marked on the shelf. After verifying item numbers matched the tag, they still wouldn't honor the price that was advertised. Excuse of gas prices, etc. Maybe get off your butt and check pricing on your inventory and change tags as needed, but that would require you to stand up and do work.
Purchase a new battery from Napa in Prior Lake. The young man behind the counter helped take the battery out. I purchased a premium battery and the young put the battery in my car. He was very kind and very helpful. I would recommend this store to anyone.
These guys are soooo helpful. I'm in there weekly and never have had a problem. Very knowledgeable staff!!! Open shorter hours on most holidays makes you able to finish some of those projects you can never get to.
Some call this No Auto Parts Available but I have never found this to be true. Gold filters and motorcycle specific oil was in stock unlike the place with the Irish name.
I've done a few online orders. You're better off going into Napa, grab an oil change without online service because they don't fill them in a timely manner (2 hours later...).
Always has parts needed.
Friendly, knowledgeable & helpful staff.
Staff will come out to your vehicle & assist with wind shield wipers.
& Other things within their guidelines.
Reasonable prices.
They were very helpful, friendly and knowledgeable. I described an issue I was having with my car, and the guy that was helping me knew just how to fix it. I asked a lot of questions and didn't feel judged. He answered every one and gave me his best advice. I had to give them 4 stars, however, because they don't seem to be doing anything to prevent the spread of covid in their stores. No social distancing, no masks, etc. I didn't even see any disinfectant being used.
I Came In Today And Left A Little Upset Cause I Couldn't Be Helped Tell The Third Day After A Return A Credited. But As i Got Home I See That The Money Is There. So Thank You Two The Two Guys That Helped Me At Your Prior Lake Location On Aug. 18 Cause I Do Understand That Policy Is Policy. So I Wont Be Showing Up On The 4th Day...
I Give You A Start For Each Of The Humans I Saw In Your Establishment. You Lucky I Included Player Being Helped At The Other Line And My Self.
Thank You,
-Noah
Knowledgeable and helpful staff. Helped me identify the issue with my boat motor and recommended the right oil. They also helped me install my car headlight
Came here for windshield wipers. Guys working asked me what I wanted for quality and directed me towards a certain brand. They even took the time to switch out the brackets for the right one while I was browsing. They offered to check them in a week if they were streaking or not working well. I also asked about Marine Oil and they went out of their way to try to answer my questions. I also asked about hitch covers (which were not in the store) and they looked them up in front of me. I went home and had trouble installing the blades and I returned to the store . The same guy was working and came outside and helped me put them on. While I was out there another worker was helping another customer. I was considering buying these on Amazon but I wouldn't get this kind of service from them! Will definitely go back.
Impersonal service, employee only wanted to look up the part I needed. Which would have been fine if he had tried to sell me the correct part (the wrong part needed to be ordered). I asked why their online store showed a different part number for what I needed in the brand I wanted and showed it being in-stock. I was met with a blank stare and told to wait while he checked if they had it. I put the other items I needed back and bought the part that magically materialized in the back room as I waited.
Great auto part store close to home. Needed new windshield wipers and not only did they have them but the associate named Connor installed them. I was in earlier this year for a fuel additive and Brennan spent more time than probably necessary to help me get exactly what I needed.
Brennan not only found us the correct brake light, but he was nice enough to stand in the rain and install it for me. Great team at this location. Very nice. Thank you, Brennan!
I went to this NAPA to get parts to do the front brakes on my 1999 2 wheel drive F150. They had everything in stock at this store. The countermen were knowledgeable. They knew enough to ask me to check the wheel stud size since there were two sizes and VIN numbers etc. wouldn't help.
My dad and I love going here for any and every auto part that we need. Great service and great staff. They are super helpful and if one person does not know the answer, they either find someone that does or will find it out for us. Never had an issue at this place.
Great place, very friendly and helpful ppl. Shea helped me out, had bad light he put em in for me and everything! Thank you. Good luck in the Marines, you're gonna do great!
Employee 430 - Went out of his way to help and assist me. I called and asked if they replaced car batteries, I was told they could help if the battery was easy to get to. I went in and he came out took a look and decided he could help. It was not what I would call easy to get to. He took apart a few thing put in a new battery and off I went. He went out of his way for me and you now have a loyal customer~ THANK YOU! I know he did not have to do this and it is not part of his job!
Don't honor what they promise. Bought a life time waranty and they refused to exchange the parts. While there my jeep was scratched by the Chevy truck..(which I assume belongs to one of the people working there as it was still in the lot after that. )
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