Saved us at 2am after a couple of online scammers tried to quadraple the cost and charge me $800 to get out of ditch. So thankful. He was nice, fast, and friendly. And way less expensive.
I used Dean's on a Saturday afternoon after getting my parents lawn tractor stuck in the mud alongside their steep driveway. From picking up the phone to the operator arriving was less than 30 mins. The operator (Todd, I think?) out of the Fairbault location was extremely personable and even showed me how to turn on the front wheel assist (I would've still needed Todd (?) though, I really got 'er buried). Todd (I'm almost positive that was his name) spent time just chatting while doing paperwork and even told my dad to try submitting it to insurance for reimbursement. He was just about to head home when he got the call I needed help. He could've just as easily been annoyed but he was anything but. It sounds like Dean's has an awfully large fleet and an even bigger service area, yet it really felt like a small town company. While maybe a tad more expensive than other tow companies, the quick service and small town feel make it worth every penny. 10/10 would recommend. Thanks Todd! (It started with a T for sure...)
Austin helped us with getting our vehicle back after Kwik Trip had it towed in. He was super helpful and just made this crappie situation process so much easier and just great customer service. I’d recommend Deans Towing to Everyone just off of my interactions with him. Thank you again Austin
Customer service is top notch!!!!
Roger was spectacular! He was quick to our late call for a tow on I35 and went above and beyond even in the rain and mud for us. He was safe and kind! Over all, He was just a genuine nice guy. 💯 recommend!
Friends and I were driving in from out of town on a road trip and wound up in a very scary wreck on snowy roads. Austin from Dean's was there quickly to help get my car out of a ditch, tow it, and afterwards he even gave us a lift to a hotel close by. The next day Roger was able to give us a ride from the hotel and back so I could get some things from my car. All around outstanding service! Thanks y'all!!
Late yesterday evening I believe his name was Todd or something with a t I don’t really remember his name he helped tow my friends car and he was absolutely amazing! He definitely went above and beyond what he needed to do and it was appreciated so much after such a long day will definitely be keeping this place in mind if I ever need any towing help again!!
Bought an auction car from Deans. And I can tell you that the guys at the Faribault location were great! Helping out with a low tire and finding the screw when I came and picked it up was much appreciated! And letting me know what they knew was wrong with the car that they knew about. Would definitely 100% recommend Deans Towing for everything from towing to roadside!
We called Austin at Dean’s Towing with an odd request to utilize a flat bed to move a deck. Austin worked with us to figure out what truck would be needed to complete the task and was willing to give it a try.
Austin came to the site and was able to pick up 2 large sections of the deck and moved them to the new site. He even helped with preparation for the lift.
We are very thankful for the help Austin provided as it made the deck move much faster and easier than expected.
A huge thank you to Austin for his hard work, knowledge and making the move happen. We can’t recommend Austin and Dean’s Towing enough.
I live in Faribault on the Cannon River. My entire property was flooded, and i needed to rescue my vehicle from the flood waters. Deans Towing came through for me. The driver was fast, friendly and efficient. I highly recommend them!
Had a flat tire… came out in reasonable time (was early Sunday morning). It wasn’t easy getting the tire off, etc. but they were very helpful and kind.
I had a flat tire on the interstate just after a construction site. I called Dean's and Roger made sure I had done the things to be as safe as possible, told me where he was at and came as fast as he could. He was very considerate and efficient and got me out of there as quickly as possible.
The dispatcher was great. The driver was awesome! The wait time was less than estimated time. If you need a tow in their area this is a company to call!
I was stranded in Faribault mn and waited for AAA to find a tow truck from 7:40 to11 my grandson found Dean's towing in Faribault and talk to AAA and got them to approve them . They were there In 10 minutes. Great customer service. I hope AAA adds them to their list.
10/10 for service and quality of customer care.
In the heat of the moment, Matt showed my wife so much compassion and maintained a level head in a high stress situation. We’re so grateful for his help in getting things sorted out.
By far, the absolute best experience we’ve ever had with a towing company. Thank you Dean’s Towing.
An excellent local, family-owned business that has a great reputation in our area. I couldn’t be happier with the way our business relationship has grown and will continue to refer these guys to anyone in the southern part of Minnesota and anyone in the Midwest looking for assistance in specialized hauling/recovery. Grateful to have these guys around and available!!
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