The staff was great! Repair was difficult but when all was said and done, after several visits, success and very little pain. At least for me! They were patient, thoughtful, and thorough. Price was fair I think
My girlfriend has been going here for years. So she had it towed there for the work to be done. She called them asked about her car they said that they haven't gotten to it yet and that they will after lunch. This was at 11ish now. I called them at 1:57pm. To ask about it and was informed that they still haven't looked at it yet that it was the next one to be coming in. Then they call me at 2:41pm say its leaking from the waterpump that the repair will cost 1012 and some change. I have been in the field and been a server writer and how they run there fees are crazy higher then other and to charge a 199. Fee to check a coolant leak when it doesnt take an 1 to find a leak nor that long to locate it. I saw it was pouring out the bottom when I first opened the hood. So I kno from experience and knowledge they didnt take an hour to find it. This is a bad business. First tell me that its coming from the dealership but then the next day telling me they are a fatory motor parts distributor. So now the story changes and then he tries to back puddle on his comments. Then being told that because im removing the vehicle to get it done where I got a quote for half price at the repair I go to now I need to pay the fee didnt say anything about it the night before. Then I had to take time off to get it figured out due to Jerry the general manager hanging up on me. Then he said well I will only deal her. So I said she won't talk to you because she feels like a victim her for how you guys treated her. So this is just one part of this issue. I dont know any shop that doesn't have a mechanic in the building when they open and have one until they are closed.
Took my car in last week and had an amazing experience. The quote they gave me after my diagnostic was done was fair. Work was done quickly and I was back on the road by afternoon. Jerry was very upfront and had a quick response time. I will be having all my future work done here. Thanks to Jerry and his team!!
I drive across the twin cities for this auto-body shop. They are honest and help me find a financial plan to best pay for car issues. They also take the time to truly teach me what they have done on my car. 10/10 recommend!
I stopped there in a "situation". I talked to Jerry. I was in the area from Wisconsin to go to an appointment. My car started making a concerning noise. Thankfully he had a moment to check out my car and talk to me and give me guidance. He was knowledgeable and very kind. I so appreciated the mercy in the moment he showed me & helped. I was pretty nervous to drive it as I was not near home. Crisis overted & even though it's not my neighborhood garage. I would like to use them for service again in the future and I highly recommend them to you. Thank you Jerry !
Jerry and the team have been taking care of my vehicles for 4 years. My dad was told by a dealership that he needed a $4000 repair on his Traverse. He brought it in to Maplewood Auto Service yesterday and they told him there was a minor leak in a seal. The repair the dealership wanted to do was not necessary and was not even the cause of the leak. Having an honest, trustworthy mechanic is hard to find. This is the place! Thank you Jerry!!!
I've taken my car there twice. And both times I received quick, thorough service at a very fair price. I'm planning on taking my car back for scheduled maintenance within the next year.
Jerry and the entire staff are incredibly honest, professional, kind, and caring. They went above and beyond to make sure we were taken care of. It’s very hard to find a shop like this that you can trust nowadays, we highly recommend them.
Wow. My husband and I stopped in to have the vehicle we are looking to purchase checked out and were blown away at the kindness we were shown! When we got there, the general manager was speaking to a customer ahead of us and spoke to her with such kindness and grace. Then got to us and was again so kind, even though we were late. While we were waiting on the inspection, another man popped in and again, we were blown away by the manager! Jerry was a blessing and we will 100% be coming back.
Maplewood Auto Service is my go-to for all my car needs. They’re honest, efficient, and consistently deliver excellent work. I truly appreciate their reliability and professionalism, and I highly recommend them to anyone looking for quality auto service.
I recently referred a friend of mine to Maplewood Auto Service. She took her Honda Pilot here after it started misfiring on cylinder three and the traction control light came on. After a thorough inspection, the team found a cracked spark plug and some badly clogged filters.
They replaced two of the spark plugs—the others were still in great shape, which saved her some money right off the bat. They also replaced the filters and completed an oil change, all for a very fair price!
While there may still be an underlying compression issue, Jerry took the time to explain everything clearly and in a way she could easily understand. His honesty and professionalism really stood out.
They’ve definitely earned my trust—I’m a customer for life. See you at my next oil change!
Reason for my one star? Called for a appointment to be made for a alignment for Thursday April 3rd at 8am. I went in and got there at 7:40am to find out to be down as oil changed?!? But then we got that situation figured out. Reason for a alignment was because I changed out my outer tire rod on both sides and I checked all bushings and ball joints where good prior to going which was 2 days before the appointment also had a mechanic checked it as well and said everything looks good and just needed a alignment. When I got there they said alignment is $151 but if your ball joints are bad we’ll charge you with a $40 inspection fee and won’t continue with alignment and so I said alright that’s fine. 15mins later the guy comes and tell me your lower ball joint is loose. (My fault on my end was I should’ve told him to show me cause I knew how a bad lower ball joint looks like.) so we talked and I asked how much it would be to fix that and do alignment and he said $600. Told him I’ll pass and so then I Went to another shop called honest1 Auto Care for a 2nd opinion and told them “I wanted a alignment and the place I went to which was Maplewood Auto serivce said my lower front ball joint passenger side was loose”. GUESS WHAT after Honest1 Auto care took a look and showed me and said everything looks tight and fine and nothing was loose. I also got my alignment done for a good price which was lower than $151!
Can’t not believe that you guys at Maplewood Auto Service were trying to cheat me out of my freaking money. Dishonest people who stole $40 bucks and tried to tell me that I need to change out my lower ball joint. UNBELIEVABLE and DISHONEST DO NOT GO HERE!!
Jerry and his team are friendly and very transparent with their assessment of our car issues. I take both my vehicle and my wife's in for maintenance and oil changes. We had an alternator break on us and Jerry and his team were able to both confirm our diagnosis and replace it same day!
My partner and I moved to MN in 2022 and have been going to Maplewood Auto Service since then - they’ve done our car’s rotations, oil changes, changed a dead battery, and changed our brakes and break pads when they were shot and making a weird noise! We just yesterday had someone hit the car while parked (our bumper pretty much fell off) and they took it off for free. Thank you to Jerry specifically, he’s always been able to fit us in the schedule last minute and the price quotes have been very fair. Thank you also for keeping our car in working condition and being so accommodating and honest!
For the last 10 years or more I have relied on my brother to tell me who to use for auto repairs. The place we had used for a number of years is under new ownership and my brother was unhappy with the quality and price of the repairs. Of course this happened right before my car required a repair and I was left to surf the internet to figure out where to go. I fell down the internet rabbit hole trying to decide who to trust and where to go.
I stumbled upon Maplewood Auto Service and read all of the wonderful reviews. I still did not have any idea about where to go, but pulled the trigger based on the glowing reviews. I called Maplewood Auto Service on a Monday at 4:00 pm and was in at 8:00 am on Tuesday. I was greeted by Jerry who is mentioned by name in many of the reviews I read. Jerry was as kind as pleasant as everyone said he was. We discussed the two issues I was having. We agreed that one issue needed to be repaired and he provided me with different quotes (depending on what kind of parts I would use) for the other repair. The second repair was a large expensive repair (I knew it would be based on my own research) and rather than Jerry trying to sell me on why the repair needed to be done that day, he told me that he did not believe the repair needed to be done immediately and suggested that I wait until or unless I noticed issues with my car acceleration. What? An honest auto repair shop? Unheard of! But that is what Jerry and Maplewood Auto Service provided me. Jerry even gave me a ride home from the shop while my other repair (the blowers which blew heat stopped working and we're talking December in Minnesota. This girl needs heat!) was being performed. I had been home for about 10 minutes and received a text that my repair was complete. Talk about fast service! The blower works perfectly and I am nice and toasty in my car. I believe the price I paid for the parts and labor was fair. This is a business after all and they employ skilled mechanics. I expected that they have to make a profit and you should as well, otherwise they would be out of business. With that in mind I believe the price I was charged was fair and reasonable. The great customer service is the icing on the cake and they don't even charge for that. lol. Highly Recommend.
Went in today for an oil change & headlight bulb replacement it was quicker than expected, price was reasonable and fair. I will be going to them from now on considering they are just down the street from me! A win is a win! 10/10 service!
These guys take care of business and have very good pricing. I take my 2014 escape to get serviced here regularly. It's always been a positive experience, no matter who I work with at the front desk.
I am very glad I decided to bring my vehicle here for maintenance! I drive by all the time and looked at reviews before I made the appointment. I found them to be fair, honest, communicative, and friendly service. I had a 100K preventative maintenance inspection with tire rotation. Sure enough my car battery decided it was dead today too - what timing! I dropped off my vehicle at 10am and it was ready by 4pm but they offered to keep it inside overnight if needed. I did not feel pressured at all and they even took off a charge for a service (without me asking or knowing) because of the way my vehicles system was set up. I was assured it was working at 100% and I have no reason not to believe them. It's nice to be able to come in as a female customer and be a part of the decision making process. I asked a couple questions about future service when I picked it up and got a fair answer. I love supporting local businesses and this business is doing it right! I'll be back!
This place has great customer service! I was offered a ticket to get a free small cup of coffee or other drinks from the gas station that is connected to them while I wait. I got my brakes and oil changed from this shop. They checked everything I told them about the issues I had with my car. They inspected the issues and told me the prices & what the issues were before doing anything. The prices weren't too expensive, it was doable. I don't mind going back there again.
Update: They don't offer free coffee/drinks anymore.
Busy and moving fast! I had to ask Jerry to slow down, he was working too fast and I couldn't understand! LOL 😆. My 4 new tires and alignment went well. They don't provide drinks anymore and everything was clean and well kept. All's well that ends well.
I’ve taken three different cars to Maplewood Auto over the last 10 years and never had a bad experience. I’ve gotten tires, shocks, oil changes, and transmission work. It’s a bit tough to schedule an appointment but when I do, it’s always been prompt and effective service.
Having worked here doing bookkeeping years ago, I knew when my elderly grandparents broke down on 694 where I was calling. Spoke with Jerry who was so incredibly helpful. He recommended a towing service, got the car in (all happening late in the afternoon), sent someone to Eagan to pick up needed tires and said they would get it done before they closed and if not would stay late to get them on the road again. You don’t find this kind of service in this day....Absolutely amazing! Cannot thank you guys enough for taking care of them! I will continue to recommend this place to anyone!
I’ve always gone to Toyota for my services and every time I go and change my oil there something wrong with the car and there is a waiting time. When I called they offered to get the oil change right away. Or gave a waiting for the car appointment the same day in a later time. There are so kind and professional. Today I have my engine light on and they checked them for Free for me being a busy and everything. Best services! And very honest people.
Had an emergency flat and was due to replace all tires. Jerry got back to me first thing Monday morning and fit me in as soon as possible.
I took his recommendations for tires and appreciated his advice. I also asked them to let me know about brakes and they were honest in telling me they didn't need to be replaced. Did not feel at all that he was trying to sell me more than was needed and fair!
Found our new forever mechanic for our family!
I went in for an full synthetic oil change. They said it would be 45 minutes. I returned after 45 minutes and was told “we were gonna call. You need a new plug. Can we add one? It’ll just be a few minutes and we’ll get you on your way”. Another 45 minutes later I was still waiting.
The issue: really bad communication. They should’ve called right off the bat about that plug instead of waiting till I returned.
They didn’t tell me they had to order the part. They insinuated they had it and just had to swap things out.
Then when the plug delivery was delayed they didn’t look into the delay until I pressed them about what was taking so long.
When I first check in I had told them I was under a time constraint. Instead of being up front about things they wasted my time. I had to leave before even getting the new plug.
The frustration? They didn’t give one rip about what happened. I understand delays can’t be helped sometimes. But the managers over there truly just didn’t care and made no effort to rectify my frustration. Maybe it was a bad day over there but I’d never go back.
Like most professions, I’m sure most mechanics do a good job. However, there are those select few that goes beyond what is expected and treat people with so much dignity that it’s difficult to believe that they could maintain this level of customer service.
Well believe it. Maplewood Auto Service is the auto shop with the mechanics that you have been searching for. Like many who are reading these reviews, I’ve been seeking the right mechanic for quiet some time now. They were swift to respond to my needs by scheduling me for the following day. Jerry, the service manager, was friendly and truly treated me like I was family. When I mentioned that I needed to coordinate transportation in order to get to work, jerry quickly offered to drop me off.
On the day that the truck was scheduled to be worked on, Mark and Greg provided transportation to and from the facility. The shop contacted me along the way and informed me of all of the things that they noticed and made me feel like I could completely trust them. Jerry broke down all of the different options and provided clear communications.
Upon picking up my vehicle, I noticed that there were two other services on my invoice that we did not discuss. When I asked Jerry about it, he informed me that they noticed I was behind on my oil change, and they went ahead and made sure I was up to date (also replacing my oil filter) FREE OF CHARGE.
I’ve had my truck for two years now and it has never ran as smoothly as it does now. I am glad that I found an auto shop that I can fully trust and want to share this with those who are looking to find a long term shop that they can trust.
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