Jordon was very helpful in getting my daughter's car freed from the ice and snow today. It was not an easy job, but he knew what to do. He was patient and helpful. He also called me to let me know when he would be arriving. He was very courteous (kept calling me Ma'am) and kind.
Called booked them. Original time was 30-60min. They pushed out 60 more min 3 separate times. Talked to dispatch they guaranteed 1 hour more. 2 min before that 1 hour hit they cancelled and wouldn’t pick up the phone. I wouldn’t trust these people if you have the choice.
Communication was excellent and they showed up on time which was at the beginning of the time window! John was great, he let me know he would take care of everything including dropping off the key with my information at the repair shop! Very easy and comfortable working with him.
Johnny came to help when my car broke down and made a stressful moment much easier. He was quick, calm, and clearly knew what he was doing. I really appreciated his kindness and professionalism and would recommend him to anyone.
Johnny is very dedicated to his job responses in a timely manner, takes the safety of others very seriously, has wonderful communication and is professional. Highly recommend bell towing!
Fast and professional service. It was 3° and their guys were over an hour out. They sent an overkill tow rig to get me, in under 20 min, and to a mechanic. Warm and safe, thank you so much.
My car was at the impound lot but it needed to be towed out of there. Progressive contacted these guys and original ETA was 150 min (okay cool, sounds good)..than it bypassed that time, I started calling and they said 30 min, on route, than another hour passed, than they kept changing the story..oh it was a problem with the driver, oh it was a problem with the truck, oh its a problem with an accident, oh its a problem with a high priority vehicle..not one time did Bells call me with updates, it was me calling them, they stop picking up my calls, and started telling my son and Progressive the same 30 min story..finally they get to impound right?? 11 HOURS LATER.. I just have a feeling so I send my son to the garage it was supposed to be at and guess what THEY BROUGHT THE WRONG FREAKING CAR!!! Had North Carolina plates on it too! who knows whos car they dropped there! So than I had to track down the tow company again, and the impound lot..they had to go back to get whoevers car this is, get mine, and bring mine back..idk how this got so messed up so badly..I had to miss work today because it kept me up all night..thank god i trusted my gut and had my son check because we would have had no idea until thismorning..the impound lot is also getting a bad review for not verifying which car they released..
Johnny was Professional, skilled, and a very respectful man.
Thank you for making a stressful situation much easier!
You are truly appreciated.
Would definitely call him again when I need help.
From the time they were dispatched until the time they had, the car loaded was less than an hour. And we live in the middle of nowhere. Good experience, very professional, very careful with the car. I would recommend using them if you’re in the region.
Was in a bad situation and called for some help, Johnny came out and helped and explained everything and did an amazing job. Would definitely call for him again, super respectful and kind guy.
James was awesome! Did the impossible to get my plow truck unstuck from a precarious spot off the edge of the driveway in the valley of my yard. Prompt service and results to get me out from the snow and back on the road. Keep up the good work, I would definitely use them again!!
Tyler was most helpful, friendly and kind when he came to help me start my car this morning. He was a lifesaver and his very knowledgeable and professional service and advice is most appreciated! Thanks again, Tyler! Joe Herder
I needed a car towed out of my garage on an alley, and had four other tow companies tell me it wasn’t possible because it was too narrow. James with Bell Towing took care of it no problem - I was very pleased with his service!
It was a really stressful situation, but having Bell Towing made everything so much easier. It felt great to know we had someone on our side. We’re incredibly thankful for the driver’s support and flexibility in changing the towing address for the van. Thank you so much!
James was super awesome. He answered all my tow related questions and then on top of all that, he backed the car into the garage while it was on the tow truck and then helped me push it into the garage over this annoying hump in the driveway. He went the extra mile. He didn’t have to do any of that extra stuff. I would give James 10 stars if I could! thanks man!
Awesome experience. James showed up on time. Was respectful, knew what he was doing and efficient. Dispatch was also a delight and the prices are bar none exceptional.
Saving the number in my phone.
These people were great after I hit a deer, great communication, updates, and got there in a timely manner. They dropped off my vehicle at the repair shop and they took it from there. Would recommend them.
I am handicap and had flat tire near Milaca. Called AAA then sent Bell towing! Driver showed up quickly and fixed tire and was very professional!! Well do one!!
Had a great experience with Bell Towing & Service during an unfortunate situation! My Yukon died in our driveway on a Saturday morning- called right away assuming we’d be waiting. They were to our house by 8am. We thought we fixed the issue and didn’t need the tow. Turns out we did, Caleb came back and got our vehicle to the dealership without issue. Both Caleb & the dispatch person I spoke with were very friendly and helpful! Very thankful for the service we received!
A while back my car’s transmission gave out and I was stranded on the side of the road. I called my insurance and they paired me with these guys. A man named Benjamin came to my rescue. He gave me great service, he was so kind and helpful. I love his character.
Fantastic service from Ben! He was the epitome of professionalism. His efficiency and friendliness turned a stressful situation into a smooth, hassle-free experience. If you need a tow, you hope you get someone like him. The company is lucky to have him!
Scheduled a tow at 0800. Its now 12:30. "oh yeah, we'll be right there". Meanwhile: Woodies Towing - Minnesota has revised your ETA to [insert random number generation here].
Look man, if you're not coming, just tell me. If Progressive doesn't pay their affiliates on time or at all and you don't want the contract, just tell me, PLEASE. Tell me so I can find my own tow. I tried calling their office several times. The first time the lady was nice about it. The other times I got put through to a speaker phone in a lobby or break room somewhere and got to listen to their TV show.
EDIT: I'm back to eat crow. I had another breakdown issue and Progressive's automated dispatch set me up with these guys again. They showed up on time, and got the car to the shop just fine, and with no issues. So, sometimes shit happens. I told the lady I'd leave my old review and take my hat off and make this addition. Thanks for getting the car taken care of. Rating changed from 1 to 5 stars.
I worked with Tyler. I gave him a challenging car to tow. My car’s a Mitsubishi Eclipse with a dropped suspension. The car was stuck in a crowded parking lot. The prior towing company said they couldn’t tow it because they only had flatbeds and I’d need a wrecker tow truck. Well, guess what? Tyler brought their flatbed and not only did he do the job, he did a great job and made sure the car wasn’t damaged by putting it on his flatbed tow truck. Then, he helped get it parked in the correct spot at home. Tyler went above and beyond what he was called for. I appreciate their hard work and will recommend them again to anyone that asks for a towing company.
Joe did a great job towing my Guzzi for repair. Patient, professional, and creative. He was like a Navy Seal. He worked the problem. His “can do” attitude made my day. Thanks y’all!
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