What clients say about R & R Auto & Metal Salvage, Inc in Litchfield (MN)
I bought a used transmission, turns out their teardown person(s) damaged the seal when draining the fluid out causing me to pay more when I had the transmission installed because the tech had to fix the mistake R&R did, and they refuse to compensate/make right! One and only time purchase from there, will NOT recommend anyone to go there! To top it off, this isn’t the first time the tech has encountered this issue because of their teardown person(s) ruining things/not doing their job properly. The tech even called Beth to let her know about this and they still refuse to make right.
Before you drive all the way there make sure they actually give you the right part, I have 4 hours and 2 trips invested into driving to this place, just to find out both parts I was trying to get from them were broken and snapped in half, where as the pictures on the website were in perfect condition, total waste of my time
Purchased a heater control for my 96 Dodge Caravan and was very pleased with the price, speed of shipment, and the packaging. I would not hesitate to use them again. Thank you!!
TLDR: Buyer beware and incorrect information given.
Found a replacement bumper on their website. The bumper showed some scratches and cracks but pictures were hard to tell exactly how bad the damage was. I called before ordering and asked how bad the damage was and if it was more cosmetic or structural. Was told that it was not that bad and should be good to go, so I ordered it. When the part arrived I could see huge cracks that span almost the entire length of the bottom part of the bumper. This bumper was broken and is basically ready to fall apart at the bottom. Tried calling to get some money back, but they told me I needed to return the bumper and pay for the shipping, and with the initial shipping I'd be out more money than I initially paid for.
After waiting 35 minutes to get loaded, figured out a week later they sold us a junk engine. Would not refund money. Fly by night money grabbers. Beware.
Fly by night money grabbers, they want your money but they dont want to put any effort in. sent me the wrong part, dealing with them is like pulling teeth
I went here to turn in some number one copper and they were going to give me $3 a pound where everywhere else around us is giving 365 lb I'd say they're screwing us
Worst experience ever dealing with this place. They shipped me a rusted non working abs pump with stripped and rusted threads… we tried to make it work to no avail. When I returned the pump and the abs module they said it was not their part so they would not do a refund. I called the mechanic and went to see the old part still at the shop. Our mistake he had sent my pump with their module. So I spent another $40 to send their pump back…..they still said it wasn’t their pump even though it had the engraved initials on the bottom. So no refund. They kept my pump never offering to send it back. Did I mention I paid Quality Auto Parts out of Texas $350 for this part. R&R is their vendor. They said they would not be using them in future. I called LKQ out of California and paid $74 for the same part which also did not work but it’s probably just that they don’t make these anymore and all vehicles I see in yards are not wrecked so were sent to junk yards due to mechanical issues probably failed braking systems. It’s now my mission to spread the word about these places on every forum I can find so no one else gets taken. Would love to find out how many customers returns parts that they say are not their parts. Quality Auto parts did refund me $240 out of the $350 but I still had to pay $80 in return shipping of the parts.
I use R & R on a regular basis and every single time I’m there they nail the customer service and quality of parts. It’s quick, efficient, and local which makes our jobs a lot easier. Best auto salvage source in the Litchfield-Hutchinson Area!
Very disappointed in the advertising. On line says one price. We drop off aprox 335 pounds of crushed pop cans. Overall check was not what it should have been per on line. When asked they said they are unable to change what it says online for prices and you need to call first. That’s false advertising.... had we not already dropped off everything we would not have left it there. Again very disappointing. This is a heads up for all dropping stuff off there.
Great customer service. They had the part I needed on the self and even worked with me on the price because I was a few dollars short. I will definitely come back.
Very pleased with the service Beth provided. Unlike many yards, they had my part, the cost with shipping was very reasonable, and I had it the next day! I do wish they would add a better payment system like PayPal, etc. rather than a fax machine authorization. Still I would call them again.
Loved them until they closed Saturday. Most people don't work on the weekend, so that's the day most people would haul stuff in. Other than that they were awesome!
Absolutely awesome people and prices! They shipped me a driveshaft for a dodge ram 2500 to new York. It was probably the cheapest price in the country.
Good parts, decent service.
I've purchased a couple parts from them and they all worked great (so far).
Decently cheap, I think everything I have purchased from them was $25. From Starter, to a ignition switch. For the most part they are friendly, sometimes they are not so people friendly but for the most part decent. I would recommend this place compared to other salvage/junkyard places around.
I bought some parts from them got the wrong part and the lady who works there wash"t nice at all dont buy from them ...!!!!!! and her name is Beth Wanous
Excellent Prices, Excellent Service!
I found an alternator for my Geo Storm at R and R Auto and the price was surprisingly cost effective! (That's from my high school friends. Cost effective was our fancy way of saying cheap.) But the yard is exactly 72 miles away.
I called and the clerk was super helpful. He said he would mail the alternator to me for only 10 dollars. I was surprised because an alternator is a heavy part. I asked him if the alternator might be bad. He said, "We don't put them on the shelf if they're bad." That was encouraging.
The package arrived the next day. Installing the thing was a real bear, but at least the weather was nice. The Storm started the first time and the alternator is working fine.
Downside:
The only downside is if a part is bad, you can't get your money back. You can only get a replacement or a credit, but at least the clerk was up front about that. From the few junk yards I'm familiar with, they're all like that.
Avoid:
The junk yard to avoid is Ace Auto Parts in Saint Paul. I bought a starter there and it only lasted 4 days. When I bought the starter, the clerk said I could get a refund if it died. But he flat out lied. Plus their clerks are rude and the customer service is dismal. They should go out of business.
