What clients say about Bautista Towing- in Isanti (MN)
Hired via a third party, but if I needed a vehicle moved one-way again, I'd call them directly. Truck operator took good care of the vehicle, and was friendly and helpful.
Sold my car to them through peddle. Ran a little bit behind schedule, but they communicated well. Rafael arrived and was super friendly and got us sorted out right away! thanks guys!
I just got back home from a tow job. The drivers name was Eddie and he’s the best. You oughtta pay him more. Not bc he asked but bc he went above and beyond. I had awesome conversations with him and he even dropped me off at home! He absolutely saved my butt. He’s got the greatest soul in ur ENTIRE fleet.
Took longer to show up then communicated which would have been okay if they communicated that but instead we had to reach out and ask. On top of that had some towing issues so I called to rectify and complain but they were the rudest people I talked to. They talked down to me like I was an idiot and hung up immediately after talking over me. Additionally, I called to complain about the towing after going over it with 2 different mechanics but still the towing company acted like it was nothing and something “they think should be fine”. On top of that, the tower took the longest route possible passing the exit. When we finally reached the destination he was rushing and dismissing us. Do not recommend
We got a flat tire on our motorhome north Faribault. After calling around we called a 1800 number for highway help. This towing company responded but it took over an hour to come. Now we specifically said and RV. The guy that came out came in a car, not a truck. He had a jack didn’t work to lift the rv and the hydraulic jack broke! The man didn’t speak English so we had to use Google Translate! Then when the jack broke the guy left! The initial charge was $800! Why would you send someone out in a car for an RV. Then because we didn’t want to run out of gas waiting, our battery died! All of this is unacceptable. We now are in Albert Lea getting new tires!
I sold my car through peddle.com and they assigned the pickup to Bautista Towing. I chose a pickup window of 3-8PM on the same day, which is both great (same day) and a little frustrating (5 hour window to wait around). The car was at a location 1 hour from home, so I needed more notice to meet them there.
At first, they asked if they could pick it up before 3, so I waited until 3 and then asked for an ETA. The response was that they would call when they were 30 minutes out. I reminded them I need an hour. After 6, I let them know I would be leaving at 6:30 to make a stop first. At 6:45, I called to let them know I was heading to the car and I was assuming they would be there by 8 (the end of their pickup window). Then I got a text response which was in no way confirmation of anything. I waited at the car until after 8, then I called to find out where they were. The person checked, then texted me that the driver was 20 minutes out. In 30 minutes, I called again. The response was they would be there in 4 minutes. Once they arrived, the guys were nice and conducted business quickly.
Here's my question: how many calls for an unscheduled tow did they take between noon when they asked if they could pick my car up early and 9 when they finally were putting my car, scheduled for 3-8, on the truck? Even though my pickup was scheduled, I became a last priority. That sucks and so does the communication, especially since I had to initiate all of it. If I was sitting in my living room, maybe it wouldn't have been as aggravating, but the lack of communication and disregard for the schedule indicates their time was WAY more important than my time and that's not something I would look for if I were the one picking. Unfortunately, it was up to peddle.com.
We were on a time crunch after blowing a tire on our fish house… the rim exploded and the studs blew out so we couldn’t use a spare. Towing a fish house is complicated. He was able to think fast and get our house to PleasureLand. Very reasonably priced also! When he dropped it off he sent pictures to assure us that it was safely delivered! Thank you so much for making a very stressful situation pretty painless.
The first appointment had to be rescheduled due to some family obligations for the driver. Which I completely understood, family comes first. The dispatch set up a time for pick up the next day and they got it done. Thank you for coming through!
Having your car towed is always a headache but after working with this company I ran straight to my PC to give them 5 stars. Eddie is the nicest guy you're going to meet. I didn't make it easy on him either, rescheduling my Goodwill donation like eleven times. Still, once I finally made up my mind on a pickup time, he showed up on time, upbeat, affable, as energetic & enthusiastic as you could imagine.
I don't know how often you need a tow or whether you have a say in selecting which company to use, but when you do - use Bautista Towing (& cross your fingers that they send Eddie!!!)
I had to reschedule a tow several times and then end up cancelling my tow. This happened over several weeks. I was definitely an annoying customer, but Eddie and Bautista Towing was incredibly patient, flexible, and helpful throughout the process. I highly recommend using Bautista towing, as they treat their customers very well!
These guys are wonderful. They came out quickly and worked very hard to get my pickup tire changed. Dark. Sleeting. Cold. Frozen lug nuts. Rim was seized on. They fought with all this AFTER I had told them via phone before they came out that I had only a credit card and little cash. Response was "Not to worry, we'll worknit out. Be right there."
Tower never showed up to the first scheduled pickup time. Then they set up 3 more pickup times that they also didn’t show up to. Very sketchy and fine with dragging you along and lying to you. Don’t trust this company they don’t mean or do what they say.
Got my skid steer unstuck from a river bank. Honestly I didn't think it was going to be able to operate again but Eddie pulled it out from 300 ft away due to a steep incline. That guy saved the day. He shoveled and knew all the right things to do to get it unstuck. One heck of an operator. If your in a jam call Bautista Towing. Oh and it was a holiday weekend too just FYI. Pictures are great memories.
