More than 100 years ago, NAPA brought Know How to auto parts distribution nationwide. Now, 6,000+ NAPA Auto Parts stores and 18,000+ NAPA Auto Care centers connect automotive technicians, aspiring mechanics and everyday drivers with quality parts, professional tools, aftermarket accessories and car care products. We are proud to serve the greater Minneapolis, MN area. Don’t forget to take advantage of our Ship-to-Home option, and sign up for NAPA Rewards to save on your next purchase!
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What clients say about NAPA Auto Parts in Minneapolis (MN)
Showed up to pick up a part I ordered online. Online says they close at 6 door says 5. I was there at 4:40 and the door was locked with no answer on the phone.
This location is one of the worst for accurate inventory. Much of what they list for being on hand is incorrect or falsified and they have not fixed this huge problem for over a decade.
Terrible experience, with terrible people (employees) with terrible hours everything is terrible there I wish I can put 5 Star in negative way but to put a review I have to check one Star, so bad.
Awful customer service I had to wait 10 minutes to be attended and they did not even told me “””hold on sr we will be with you in a minute””” …..don’t waste your time here
Was trying to return a part purchased from our commercial account at this store, even though it was purchased from another store. This proved to be an insurmountable task by the assistant manager. Not very happy with the service here.
Terrible customer service. Canceled a car hitch and didn’t give me a call or reason 3 days before it was to be delivered. They only have one guy working today. Probably should close the doors since the employee doesn’t understand how to even order from a different location. The only reason I had this delivered to this location rather than home was because it was a big item. Do not recommend, go to a different part store if at all possible.
I went to this Napa because I had a bad experience with staff at the Autozone up the street. The staff helped me find a battery that fit my car and rung it up. I asked one of the workers here if he could help me install it. (Since I have zero know how with cars). Even though I could tell he was busy, Paul came outside and changed the battery out. While he did so he explained to me how to do it and what to look out for. Additionally, he diagnosed a clicking sound that I have been hearing for over a year. While the entire process only took 20 minutes, Paul really saved my day and was incredibly patient and understanding. Employees like him are the reason customers keep coming back. This will be my go to spot for all future car needs.
Very rude and not so helpful employees. We brought in a bolt from a caliper that was cross threaded. We were trying to get new bolts to get everything fitted nicely for our new rotors and pads. As soon as the employee got done talking on the phone, he looked at me and sighed "You might as well go to a hardware store." In a sarcastic tone. This was AFTER we went through homedepot and lowes. Did not bother to try to help. Guess he wants to turn away business and can't wait to clock out. The staff looked miserable working there so it's no wonder they take their frustration towards customers. Autozone got our bolts to match with the caliper we needed.
Napa Premium batteries are worth the money. In MN you want a high CCA # (Cold Cranking Amps) The staff at this store knows their job & services is excellent.
Staff was very helpful. Used impact wrench to remove pulley retaining nut on old alternator. Needed pulley for new alternator. I was nowhere near the shop and didn't have access to an impact wrench. This certainly deserves 5 stars. Thank you very much!
If you are looking for friendly great customer service, this is the place! Today was one of the worst days to be out on the road and there I was when my windshield wiper flew off my car... The front desk at Napa not only helped me get new windshield wipers but went out to ensure they were properly on my car!
Showed up here at 6pm and the phone was ringing. No one answered. Then a person came in screaming "hello". No one answered. One person working.
After the waiting period. He was helpful and found all I required. 2 intoxicated people arrived as I was leaving.
Good guys, and they usually have parts in stock. These guys know more than the average kids at the other stores. Order online and pick up in store to get the best price
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