What clients say about Twin Cities Towing Services - Heavy Duty, Semi Trailer & Cars in Minneapolis (MN)
By far the cheapest out there for roadside assistance. They told us they'd be there in 45minutes to an hour and showed up in 15 minutes. They did everything they could to try and help us get our spare off, but couldn't get it off. Even though they couldn't get it off, they provided super fast and amazing service.
The guy was great, despite it being -15 degrees and my van is a difficult vehicle to get a tire off. I’d highly recommend this place; timely, professional and got the job done despite the weather and a van that wouldn’t cooperate easily. Thank you!
Friendly. Fast. Most importantly, I was in a sour mood, but the operator and the driver were courteous and kind. They turned a situation where I was pretty bummed into one where I felt like it really wasn’t so bad.
Great experience! Quickly responded to my call, professional and friendly person on the phone. The driver was friendly and acknowledged my situation with compassion.
Absolutely the best driver I have had in years. Wonderfully polite and friendly and made sure my car was loaded the best way. He was professional in every was but also relaxed at the same time.
Everything was great! Tow truck was there at the scheduled time and driver took over as soon as I handed over the paperwork. He was super friendly and helpful and eased a very stressful situation. Would definitely use the company again!
Took care of everthing icluding dropping keys in overnight dropbox. Had some issues finding address because given incorrect number. Driver was very resposive and polite in calls to help get to correct address.
I was really happy with the help Twin Cities Towing provided. I was rear ended and my car was in bad shape. In the stress of trying to organize everything after a collision, I wasn't thinking as clearly as I should have been for how to proceed with the car. Dain was unbelievably helpful in suggesting possible solutions and alternatives to what I was suggesting while not being too pushy. I would certainly recommend their help if need a tow!
Sky high rates, I feel $50 a day for "storage" is excessive, had to wait 45 minutes for someone to show up when they were supposed to be open. I was not impressed, they wasted my time.
I’ve used this shop for mannny things over the years. My local go to. Highly recommend. This time I needed a tow. Couldn’t think of anyone better to call! Thanks for the great help!
Jordan is a fantastic tow master. He was courteous, wasting no time. He did a beautiful job under less than ideal circumstances. You are very lucky to have him as your employee.
The initial call was very professional and easy to schedule a tow service. The towing driver arrived on time and was very knowledgeable and professional. I would go to them again for assistance and would recommend them to my family and friends.
UNPROFESSIONAL, INCOMPETENT, AND POSSIBLY A SCAM. Our experience was absolutely unacceptable, all because of an employee named JOSH, who has no business handling customer transactions.
JOSH refused to accept our correct and proper documents, falsely claiming that my name (CO-OWNER) needed to be on the dealer’s license—something that is completely untrue. When we pointed this out, JOSH refused to verify the information with his supervisor and instead chose to argue, make up rules, and block the process rather than ensuring a smooth transaction.
We insisted that he call his supervisor, which he only did after several minutes of back-and-forth. The supervisor immediately confirmed the exact information we had been providing all along. Had we not been persistent and knowledgeable, JOSH WOULD HAVE TURNED US AWAY AND FORCED US TO PAY AN ADDITIONAL $50 FEE just to return later with the same documents that were already correct!
This is beyond incompetence—it feels like JOSH was trying to scam us by making up obstacles to retain our vehicle longer AND intentionally pushing unnecessary fees onto customers. This type of behavior should be illegal. How many others have fallen for this just because they weren’t as savvy or didn’t push back?
Customers shouldn’t have to fight against false information and refusal of service just to retrieve their own property.
JOSH is clearly unfit for his job, and if his supervisors care at all, they need to take action immediately.
Got my big rig stuck at a reciever that wasn't taken care of with the ice and snow. Called at 8am after trying to get myself out. They dispatched someone to me. Arrived about 920am. Had me out and even made sure I got in the dock good. Brandon was super nice and super helpful. Definitely recommend anyone with a big rig who needs help to give this place your business. Charged me less than anyone else in the area would. Thanks again Brandon.
What a joke of a place. Sent them my registration and insurance declaration page. Was told they could release my car to my insurance company to have it towed to the body shop. Then was told they didn't have my registration. Told them it was sent to the same email my insurance declaration page was sent to. Gal on the phone got an attitude and said "well we can talk about why we don't have it or you can listen to me tell you what you need to do." My response..."no I don't need to listen to you or your attitude......click... I hope I NEVER have to deal with this place again. Rude disrespectful people who "lose" documents then try to make you feel like you messed up when it was them that messed up.
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