Feist towing employees are extremely rude and unreasonable. I would NEVER recommend them to my worst enemy. Please avoid them at all cost. Whether through AAA or otherwise. Please boycott them across all service providers. Trust me on this. You'll never get properly served, and will likely get screwed over. They are HORRIBLE
We have used Feist Towing for all our needs at my work. They have been really great to us! Shout out to Murphy and Trevor for assisting us with a tow and a few jumps!
My daughter Brittany got in a car accident tonight during the recent snowstorm. She was taken to the hospital and used her triple AAA to get a tow. Feist Towing Company called and reassured her that they would be able to tow her Car. They called back to see if her keys are with the car or her, and what kind of damage might’ve been done to the car. The car was drivable, but the airbags had went off. He said that he would call her back. He had to talk to his supervisor. He NEVER Call back and communicated with her. Next thing you know, she received a text telling her that her tow was complete. She attempted to call him and he did not answer on the number he had called her on. She never received the actual tow. It was extremely rude to be in that desperate kind of situation and have someone who could not commit and lies about communicating and then just takes actions regarding your tow without any communication to the person being towed. What a horrible situation to be in and what horrible treatment. I do want to make it clear that sometimes things don’t work out, but if you don’t not communicate, and follow through on actions told someone that is no ok!
I had a flat tire at 11 p.m on a local highway and the driver had the spare on my car in 5 minutes. He was super friendly and efficient. It was great to have a friendly face when stranded in the middle of the night.
Feist Towing dropped our vehicle when it was being towed to the mechanic. The car literally rolled off the bed and onto the neighbors yard. They told AAA they accepted responsibility for damages but never reached out to us. We have tried to call multiple times and have been unable to get ahold of anyone. Feist, please call.
Apparently “calling a friend” is a better option than this company.
I returned to my car after a trip to find a dead battery and needed a jump. I contacted AAA, notified them of the issue and they sent Feist towing. Tony finally arrived at 1 am and attempted to jump my vehicles with dead/broken jump starter. He stated his previous call also needed a jump and he needed to charge the machine, to which my car still didn’t start after. He stated it might be my battery and he could tow me home, but he would first need to drop off the car he brought with him then come back to get me. I told him I had just had the battery test fine, live 45 minutes away, and I didn’t order a tow, but a jump. I asked what else we could do. He asked if I had jumper cables (which of course I didn’t with me or I wouldn’t have called AAA), and said he didn’t have any either, and stated “You’re better off calling a friend to bring jumper cables”. I told him it was my understanding that that’s why I pay for AAA which he was working on behalf of. He told me “I don’t know what to tell you, my equipment isn’t working. I can tow you”. I again asked for another option, he said he could call AAA and see if someone else was available. He went to his truck and then left without notifying me if he called or if anyone was coming to replace him. The number I received a text notification from doesn’t take incoming calls so I had to contact AAA again. Thankfully I found a security officer that had a jump starter and my car started right up and I was able to get home safely. What a horrible experience.
Feist went above and beyond my expectations. We have AAA and needed our AWD Traverse towed to our house. Feist showed up quickly and did a wonderful job of getting our vehicle home. If I could rate the driver and the company 10 STARS, I would.
Woke up to a flat tire and called AAA. They sent someone from Feist Towing over. He arrived faster than anticipated, was super friendly, and helped me get my tire changed! Thank you!
Ben and Katie from Feist Automotive were both very friendly professional, experienced and efficient. Within minutes of my call to AAA Roadside Assistance we received a communication from them letting us know they were on their way to where we were.and kept us informed until they got to our location. We had to have our vehicle and travel trailer moved and they came prepared with tow trucks to take care of both. They both made it an easy and seamless process and we were so thankful that Feist Automotive was the Towing company that came out to take care of us. They did an excellent job! Thank you Ben and Katie!
Today, my husband and I had to have our GMC Envoy towed because the rear upper control arms broke. My husband called Feist towing and within a half hour Katie showed up to tow the Envoy. Katie was professional, knowledgeable and kind. Would highly recommend Feist to any others who need towing services.
Feist as a company dispatched through AAA does a good job. Feist, as a minion of HOAs, trolling streets for unsuspecting people who miss the infrequent or poorly marked areas of no parking restrictions, are NOT good people. A little common sense and grace in this racket would be good. A payment to release my car which was NOT lifted off the ground was rudely demanded. There is a Minnesota state statute that states if the cars wheels have not been lifted, they need to release it. Apparently, according to Feist manager, this is a "gray" area that Feist is taking full advantage of and lining their pockets. If the payment is not made on the spot, they would tow it and double the cost. The driver said they couldnt take a check. And when my friend, the homeowner had $150 cash, I asked for a receipt to which Tony told me they don't give out receipts. I'm supposed to trust handing over cash with no accountability or documentation for it? To which he said usually they get a card. Which I found out later that was misinformation. I am disappointed in Feist for not allowing their drivers to exercise common sense and assess a situation. I am also amazed and disappointed the Maple Grove Police Department who have absolutely no power over the Almighty HOAs.
I called AAA for help with my car. The driver from Feist (Tristan) showed up shortly later and took care of my vehicle in an extremely professional and courteous manner. He kept a positive attitude despite difficult conditions and turned a bad situation into a positive outcome! Many thanks!
"Within the hour" = in over 7 hours I called AAA and they scheduled my tow. I received a confirmation from Feist at 5:31pm. I was told to expect service within the hour so I waited with the vehicle, as AAA said I had to. Eventually around 7pm I called to check in because my ETA on Feist's provided link said over an hour ago. I was told they would be getting to me next and it shouldn't be more than 45 minutes. Thankfully I asked if I could leave the car, because I am a human being and have things to do plus need to use a bathroom and feed myself occasionally. So I hid the keys, was assured they would communicate that to the driver, and got a ride. 7 hours after scheduling the tow I still hadn't heard anything and needed to go to bed to work in the morning so I called again and was told they were finally going to get to my car but the driver said nobody told them the key had been hidden, which is absurd. What if I had gone to sleep at midnight instead of calling first? I am very unimpressed with the slow service but above all the fact I was so grossly mislead on when to expect my tow. I'm glad I didn't waste any more of my night sitting with the car because I could have been there until 12:30am. I would absolutely not recommend this service.
We called AAA for the recovery of a breakdown on the interstate. Tristan was kind and patient as someone had to pick the FIVE of us up. Terrible situation and he was so kind through the entire thing. Kind, professional, quick, great follow up! Highly recommend.
I've been dealing with ongoing car issues for over a month, and during that time, Shane has been an absolute lifesaver. He assisted me with towing on two separate occasions and always put the customer first. Despite the frustration of having to tow my vehicle, Shane brought a positive attitude and made the experience as smooth as possible. The service was fast, efficient, and seamless—truly top-notch!
Shane was wonderful!!! Not only did he get to me very fast. He also was the ultimate professional. We were broke down on a busy city street. He knew exactly what to do. He got us hooked up and towed to our destination with no issues. Would.recomend Feist and Shane to anyone in need
Shane and Dylan were both so helpful with trouble with my tire. Dylan helped try to remove it, and when he wasn’t able, helped put in a referral for a tow, which happened to be his dad! Such positive gentlemen that i’m so grateful for!
Triple "A" and First Towing definitely get an "A" in my book. To cut a long story short, Scott (Feist Towing truck driver) was truly exceptional. You really cannot teach or buy outstanding customer courtesy like he possess'. Great job scott and I wish you all the best.
Called AAA and Shane and Jordan from Feist got there as soon as they could and I am thankful they showed up! They were great at securing my car, keeping me informed, and doing the job right not just getting it done. Thank you gents!
THEY RUIN YOUR VEHICLE AND THEN DENY IT EVEN AFTER PROVIDING PICTURES OF THE DAMAGE.
AAA sent them out to simply get the keys out of my car and they couldn't do it. They punctured the seals of BOTH my driver and passenger side doors and chipped the plastic window coverings! I submitted the claim to AAA I received a call from the GM Trevor who tried to say it wasn't their company BUT I SAW BEN, THEIR EMPLOYEE BREAK IT.
First time working with this towing company during Labor Day weekend and my family and I had the worst experience. Customer service skills are severely lacking at this location and the guys at the front as well as the general manager, Trever Meyers were little to no help. It’s 2024 and the only form of payment they accept is cash, thus inconveniencing customers to go to the ATM. Second, we were advised proof of ownership was needed to obtain our vehicles however, they were unable to go into said vehicles to get the necessary documents they were requesting, even after we consented and authorized that it was perfectly fine for them to go inside the glove compartment. Due to the fact that all government offices were closed for the holiday, we had to go to the Brooklyn Park police station in attempt to get them to communicate with us and from there that is how the reporting officer on duty was able to provide us with a copy of our registration. This towing company makes it unnecessarily difficult to obtain your vehicle especially during a holiday. Please beware.
Arranged a tow through AAA and Feist came to save the day. They arrived fairly quick, explained everything, and we're super friendly and easy to work with - less hassle then dealing with AAA. Definitely the kind of guy you want showing up when you're having a rough day. Overall, if you're looking for a tow or help they have my vote.
My car broke down and this towing company was sent out by AAA and I couldn't have had a better experience period the truck came quickly. The driver Cody was amazing and professional and it was clear that he had lots of experience in towing cars. I definitely recommend this company And I will call them again if ever, I am in need of towing services.
Scheduled a tow through AAA today and the driver was probably the most helpful tow truck driver I’ve ever encountered (and I’ve encountered many!). Completely blanking on his name, but he deserves all the kudos. Thank you so much for taking care of us and our Jeep today! You have no idea how far a little kindness in a very stressful situation can go. Highly recommend Feist for when your vehicle is being feisty.
Jacob showed up quickly at our accident scene and was very efficient. An accident is always a scary, terrible experience, especially on the highway. But he got our car towed to safety fast and we were on our way home in no time. He was very friendly and did an excellent job.
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