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Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Working Time and Location
We are a local towing company providing 24hr towing, heavy towing, heavy recovery and auto repair in Brooklyn Park, Blaine, Spring Lake Park, and on I-94, I-35 & SR 65 throughout the Twin Cities North Metro area.
Some of our towing services include car towing, heavy duty towing, semi truck recovery, bus towing, roadside assistance, and much more. Call us today to get us headed your way.
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Open 24 hours
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Open 24 hours
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Sunday
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What clients say about Citywide Service Towing in Brooklyn Park (MN)
Shane was Very professional with the conversations while driving and during the process of loading and unloading vehicle. Highly recommend Citywide Services.
It’s unfortunate when someone has so much to do and locks their keys in their SUV. This happened to me this morning, but fortunately, I knew exactly who to call.
One call to Citywide Towing, and the keys were out of my truck in less than a half an hour. Curt was extremely professional, kind and courteous. As the night service manager for Universal Truck Service, I deal with this situation with my own customers and know that it isn’t always a pleasant situation. Thank you, Curt and Citywide Towing for taking care of me today!
Towed a totaled car. They were open and let us in to grab things from the car and was easy to communicate. The office was a little toasty for summer temps but otherwise very nice to work with.
I’m not sure if this is the right location but Chad responded to my AAA call to SOS and he was SO friendly and quick - which has been on trend with the last couple of times I’ve needed support and City Wide shows up! I would definitely recommend!
Customer service - amazing, knew what I needed with the little details I had.
Tow service - amazing, kept me updated while I was working.
Payment - perfect, they sent a link for me to pay online at work for them to continue the work needed to be done
I just had my car towed by Duane. He went above and beyond regarding customer service. Couldn't have been more pleased with his service! Fabulous worker, great attitude!
My daughter ended up in a ditch on the freeway. Kyle came and was very calm and friendly. He helped us think through the possible solutions. We were both in shock but he was very reassuring. He reminded me to contact my insurance to see how much was covered. It was completely reimbursed! I don't think I would have remembered to do that, so it was nice he took the time to remind me of that!!
Another service I would rather avoid, however the staff is extremely helpful and compassionate during trying times. They are a welcoming site when your car does not go.
The service was on top, we didnt have to wait too long for a pickup and was anoe to chat with Shane while he was giving us a ride home also. He was very kind and helpful providing advice and reassurance and providing me with his knowledge.
Towed my car, then turned around and sent me a bill from collections saying I owe $2000 plus for them towing my car because they need to be paid for their services that I never asked for. I owe you for towing my car is crazy and insane. Take it up with god because you won’t get anything from me especially for a car that was scraped if I owe $2000 plus dollars release my car that you scraped I’m sure you got money from that or better yet ask BPPD for the money aren’t they the ones who called you.
In spite of AAA‘s horrendous, dispatch and customer service today, Shaun came to my rescue and saved me and my Honda. What a great dude he is and such a nice person. Citywide is very lucky to have somebody as customer savvy as Shaun is who truly epitomizes what customer service is all about. Whatever you’re paying this guy, it’s not enough. With customer service in general in a free fall all these days, it’s nice to see somebody who cares like Shaun. Way to go Citywide for having the right man on the job!
Hubbys truck broke down and I had no idea who to call and City Wide was recommended to me. They were super helpful, amazingly nice and the towing cost was pretty reasonable. I would highly recommend these guys.
Had a great experience with Shain. He was very carful with my vehicle and was effective with his and my time. Definitely look forward to seeing him again. Not soon but if so I’d want shain.
Corey F. made my day. I came out of church and my car would not start. I called AAA and was told it might be 90 minutes before I would have someone there to figure out what was wrong. In less than an hour, Corey F. appeared and got things figured out. I am so pleased with the service he provided on a holiday. He made my day much better. Thanks Corey!!!!!!!!!
Excellent service from your technician, Corey F. He came and replaced my battery through AAA and was extremely helpful, courteous, professional, and pleasant to deal with. Excellent interactive experience.
Corey was polite, professional, and went above and beyond, turning around after I realized it wasn't just my battery but I had a flat too. When your dealing with car trouble, it's a crummy day, and Corey made the experience at least pleasant and very kind. Thank you!!!
Jesse our tow truck driver was awesome!!! He was very communicative when it came to locating us. He went above and beyond on getting the car on the truck and making sure everything was safe before following me to my house. I would recommend him and his team again on any towing needs. Thank You!!!! Nancy the dispatcher was fast and really easy to work with. Awesome Team!!!
Right up front, I want to compliment the quick response and knowledgeable, efficient service I received from Corey F. He just helped me out with an unexpected and somewhat puzzling situation. My car battery had gone dead overnight. It was due for replacement, but the suddenness of its demise was a bit unusual. Corey did the usual testing and replaced the battery, but he was suspicious that there was some unknown power drainage problem. When he had me start up the car, we both noticed a loud “ratchet-like” sound that Corey immediately identified as having to do with the climate-control system. I had heard it before, but ignored it because it would stop. Corey explained how this faulty component could still come on even if the car ignition was off, subsequently draining the battery. He urged me to see to its repair asap. I was very grateful for his advice. He was also willing to entertain a couple of other questions about the car that I had. All in all, a very positive and productive session.
Corey F. from Citywide came down for a AAA roadside assistance call and was extremely helpful & knowledgeable. I called for a jump start, but I had a lot of questions about my vehicle that Corey was happy to answer. He got my car running, gave me some great advice, and just generally brightened my day. Thanks!
Like many people in this weather, I needed a jumpstart for my car. Corey F was very kind, helpful, and informative with his service. I told him I was planning on getting a new battery since my current one is old and he happened to have one ready to install from his truck. I’m very thankful for the time saved, and overall satisfied with his service.
Is there anything worse than a dead battery on a frigid Minnesota winters day? Fortunately, Corey came to install a new battery in my Toyota, and I’m good to go! Corey is quick, efficient, friendly, hard-working, and knowledgeable—has great customer service skills. He’s a wonderful ambassador for Citywide and for AAA! Thanks, Corey!
The drivers stole my $70 Rain X snow brush. I got my car totaled outside my apartment last week & I had used my snow brush 5 mins before the accident, placed it on my backseat. I got hit in the front end. There was absolutely zero reason my back doors were open. It did not get lost - again I used it right before I left - or fall out at the scene. Its a 4ft long snow brush that extends 6ft +. It doesn’t hide. The dispatch swears up and down that the drivers don’t go into the vehicle…
how else do you explain that? The first responders clearing the scene took it? The cops wearing body cameras took it? No.
There is no explanation other than the only other person (your towtruck driver) who had access to my vehicle in between my accident and it getting towed.
I did not have time to roll my drivers window up, after getting checked out by paramedics - so you had access to the inside of my vehicle as well.
I attached a pic of my car to show that it was the front end - again no reason the backseat was even checked out at the scene of accident. It didn’t “fall out” And to show the drivers window - proving access.
Happy holidays, total your car and become a theft victim in the same day!
** they replied saying they take this seriously & will look into what happened. I’ve received ZERO communication from them since this. No type of reimbursement. Nothing. Really not cool around the holidays AND a total loss.
Driver was very efficient. Made sure traffic was clear for us to get out of car safely as we were on a curve on a freeway during rush hour. After we got to the house, he even helped us look to see where the oil leak was from. Very friendly and professional. Also loved the Text updates so we didn't feel forgot.
My work van broke down on the way to a job. When I called city wide towing they got out to me within 30 minutes. Towed my vehicle to the repair shop and me back home. My work van is an extended E350 van and most tow truck drivers struggle to get it on there flat bed . CHAIN M. Had everything he needed and knew exactly how to get it on the flatbed safely. Driver was very courteous and drove safely. I am very pleased with the service from this towing company and am very grateful I could be saved so fast!!!!
Do not hire this company they send drivers that don’t know how to drive. Apparently this pickup truck is “too hard to maneuver” so he needs to block the alley causing non of my neighbors to be able to get out. Someone needs to get this guy a bike since he doesn’t know how to drive.
Yesterday was the first time in 25 years of driving that I've had to call a tow truck. Today is the first time I've ever had to review a "service".
Prior to your driver showing up to haul my vehicle I was having one of the worst days in recent memory. Unfortunately choosing your business only made it worse.
The brakes went out in my truck while driving and I ended up smashing it up a little bit in the process of getting stopped. I reluctantly called a tow truck after a few calls to friends came up empty.
Your driver met me at my truck in Northtown at 5:30. I hopped in my truck to steer it while he pulled it onto the bed. In less than 10 minutes he was loaded and ready to go. He asked if I would be at the drop site (my house in Oak Grove) and I said yes. I asked him if he had GPS or something to make sure he got to the right place and he assured me he'd be alright. I told him we have two driveways, one concrete and one gravel, and that he should back down the second one (gravel).
I left first and got home right around 6 (it's 19 miles from where the truck was). At 6:30 he still wasn't there. At 6:45 my wife called to see what was going on. The dispatcher said the tow was completed and he dropped it at an address that wasn't our house and we didn't give you. I looked up the address and it was about a mile from our house. He said he'd send the driver back out to make sure it gets to the right place.
I drove there myself and could see my truck, left at an abandoned farm house with a driveway that's probably a city block long. There is no mailbox at this property and therefore not even an address marked. I have no idea how or why he picked this place. I also have no idea why he thought it was alright to drop it there without calling me first, or to even think it was weird that nobody was there after I told him I would be at the drop site and gave him specific instructions.
At 7:00 I called the dispatcher back while I was looking at my truck and asked if he'd give us some sort of refund if I just limp it home from there and save his driver a second trip all the way up here. He said "absolutely not", and that the driver would be back up there in 20 minutes.
At 7:55 he finally shows up at our place. Immediately tries backing into the wrong driveway first. I had to run out there and stop him, then direct him to the next driveway. After getting him into position to drop my truck he takes all of the chains off and has the truck sitting on the bed at an angle and says "alright, it's all yours" as if I'm just going to drive it off. I said "it doesn't have any brakes... Can't you just lower it slowly with the winch?" "Oh yeah." Only problem is the winch wasn't even hooked to my truck this time. How the hell did he load the truck the second time?
He proceeds to jerk the bed around so that the rear wheels slide off the bed and onto the ground (the truck is in park). He then tries to use the tail of the bed to half ass lift and push the rear tires to get the truck farther backwards. This results in the bed slipping off the tires and slamming into the driveshaft. That was impressive. Then he decided it'd just be best to drive his truck out from under mine with the bed still tilted, basically gouging the hell out of my yard and driveway. That was even more impressive. Now I get to fix my broken truck and my driveway.
The lack of communication, level of incompetence, and just flat out laziness of this guy was just wild. And the fact that we had to pay almost $300 for this "service" is completely asinine. What an absolute joke.
Kyle got our ATVs picked up from the dealership and delivered to us today, thanks for the help. Citywide was efficient and I had a great experience working with them. Highly recommend.
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