What clients say about Parts City Auto Parts - Car Co Waconia in Waconia (MN)
Parts City Auto Parts in Waconia and it's employees are great to work with to meet your car needs. Dan just went above and beyond with my purchase, even going as far as to help me attach what I purchased to my vehicle. I will continue to shop here.
These guys went above and beyond to help our family traveling from SD today!! Not only did they look at other parts stores for our part which was essential for us to make it back home, but they even took the time to help us find a way to get the part from a neighboring town and a place to fix our vehicle!! 10/10 recommend this place for any and all parts needed in the area!!!
The Automotive finish guys are professionals, great customer service. Very knowledgeable and stand apart from all other automotive centers for miles around. They’ve helped with the finish needs of my old Cadillac.
I recently lost a spring for my spray gun. Mike actually took one from their personal stash and gave it to without a thought of charging me! He saved me a lot of running around.
Started driving an extra 15 minutes to this place when my local auto parts store messed up big for me. They know their stuff and the prices are fair so this is my go to place when I need parts.
Great service. The workers there are always on point, friendly and knowledgeable. Not to mention there to help the customer. parts are always top of the line and reasonably priced. It's so rare for a place to have both of characteristics this day and age. Only place I'll ever go for all my vehicles needs.
Picked up a part and I declined to get a receipt, part was bad and returned the next day. The part was exchanged on simple explanation. The clerk took the time to make sure the new part didn't have issue and was more apologetic than he needed to be. Great service!
Just went to return bulbs for my headlights. Mike went above and beyond to educate me on the placement of them as well as quickly installed them for me. Great Customer Service, Mike! Thank you!
Honestly a great place to go pick up any sort of parts you may be needing in a pinch. Yea, it's not the biggest place on the planet but the staff is friendly and helpful and you'll likely find exactly what you need if you're just doing general maintenance under the hood.
Incredible customer service! Ever bought wiper blades when it’s freezing cold? It’s 11 degrees outside-the air is frigid! When I needed a wiper blade, I stopped by Parts City in Waconia. The assistant acted with genuine concern for my car in the cold. Before I even bought the blade, he asked to go see it. We shuffled down the sidewalk. He saw the metal arm that was lifted up without the blade rubber/plastic attached. He inspected what I needed and without hesitation he set the metal arm down with such care. He said “Once I saw someone drop this down and the entire windshield shattered. I don’t want that to happen to you and with this cold it doesn’t take much.” This is something my brother would have said and done. After I purchased the wiper blades, he offered to put them on for me. So once again we shuffled outside and as he attached the blades down he made sure my all the ice and snow was chiseled off using a window scraper. Very thoughtful. Now that is service...hometown service. Thank you, Parts City.
Very poor customer service was waiting in line to be helped and they proceeded to help everyone who came through the door after me at least 4 people prior to me having to speak up...hello you've only looked at me 100x yet act like I'm not here or don't exist...very rude!!
Ordered a part on Thursday, store employee said it would be there on Saturday. Called to check on part and was told it would not be there until Tuesday.
Everytime i go in there Russ always helps me. He helped me to see if my battery was the problem. It was just the terminals were loose. He saved me money. Thank you Russ
The service at this part store went above and beyond the expectations of an average auto part store. I had visited this store recently with an issue of a muffler rusting off the vehicle. A store employee went as far as removing the rusted pipe that broke off out of the current muffler so a new piece could be inserted. It took him over 15 minutes which would of been hours of effort on my part if he hadnt. Needless to say my car is back in quiet running condition and i am thankful for the outgoing employees at this part store. Thank you!
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