What clients say about North Star Towing Inc in Anoka (MN)
The staff that works with the actual towing services, great humans, the front desk staff? The most rude people I have ever witnessed at any workplace setting. BOTH of the staff members didn't even bother to initiate conversation so I can just get my car! I understand they deal with people who are stressed out, and I know their jobs are probably very stressful. Was I rude when told about the cash only fee and to "call back in an hour" even though my car was MIA for 5 hours?! Yes! I had my car towed, and before my tow could get there, the city towed it. 5 hours go by and then still had no word of where my car was?
Not to mention the "cash only" imbound fee. I now have $20 to my name and don't have enough money for bills next week. But oh, if you want it towed out of their imbound lot, it can be a card. Good! Because I didnt have any more cash to give you! What a scam!!!
On the evening of November 22nd they illegally came into my apartments parking spaces and illegally towed my vehicle. When asking them about it, they stated the reasoning was because of the permit in the wrong place. I would like to mention they were not contracted by our apartment complex to come in and tow vehicles. When asking if they could have someone show that I we were in the wrong and that the permit was in the wrong place, your receptionist stated that she is the only one there and no one can help. If I want to see the vehicle and see where my permit is, I will have to pay $450 for illegally towing my vehicle. After scrambling around and getting the money, I couldn't help but notice there was quite a few workers around that could have easily noticed that my permit was in the windshield and they illegally went into our apartment complex and towed my vehicle. Said they were sorry for the accidental tow but would not do anything to make the situation right.
I don’t leave reviews often but if I could rate this a 0, I would. They are crooks and are extorting people. Lady at the front desk with grey hair was very rude. They know they are over-charging people and have the audacity to act like it’s coming out their pockets. To tell your customers “it’s your fault you’re in this situation” is horrible customer service. Like what makes you inclined to say that and be so rude? I was out of town and my car got towed and I was charged 400$ for only 30min. And to be told it’s my fault when they don’t have a clue on what goes on in my life is absurd. The audacity to be offended like they are charged this money is beyond me and they truly need to reevaluate their staff. Their responses and excuses on others reviews shows their lack of accountability. They are rude even in their responses for reviews. If multiple reviews are telling you they are rude and unfriendly, that should be enough proof for you. Horrible company and would strongly recommend avoiding them if you could.
I didnt even get my car towed my sister did. But, this company is beyond disgusting and disrespectful. Like many others have said they lack empathy and the prices are insane. Upon arrival the front desk lady had a uninviting attitude, truly it was beyond distasteful. And I could tell she was a truly miserable person so I told her about herself and went to the other lady for help and she was great! Also (Owner) dont reply to my comment cause i could care less about the snarky response (as I’ve read other reviews). Anyways just wanted to say how truly trifling this business is, have a great day readers!
Jimmy with Northstar Towing is the absolute best! His customer service and expertise are top notch and he is a true professional ! Definitely highly recommend Northstar Towing !!
Brenda did an amazing job, I had a tow truck out to me in ten minutes. She was very helpful as I was super stressed she walked me through everything. Donny was very professional and went out of his way to try to help start my car etc. I ended up needing the tow and he had to work in a very busy and small parking lot. He was very careful and had no problems in a very challenging spot. I cannot recommend this company more, excellent job.
Donny was Amazing! He was fast and on time told me exactly what was wrong with my car in one look. Very polite, honest and professional. Also gave some good recommendations on where to go and what exactly to get. Way to go Donny- My father will recommend you to anyone for now on (Oliver)
Had the wife's car towed yesterday afternoon. Donny the driver called me beforehand to meet at the location the car was at. Very courteous and respectful. He even was there before I was and had the flatbed ready and tilted. Gave him the keys and loaded it perfectly.
The car was towed and unloaded with perfection. I would recommend North Star towing to anyone. Great job Donny! I stopped at the local speedway and bought a lunch snack and a soda for him. Deserved it well. Thanks Donny! 👍👍🇺🇸🇺🇸
Wonderful experience from start to finish. Donny was phenomenal! He provided us with exceptional service when towing our son’s vehicle. Vehicles breaking down breaking is never fun but his thorough communication , professionalism & quality of work made it more manageable for us. Thank you Donny!
BUYERS BE WARE If I could give this company zero stars, I absolutely would! The vehicle was sold to us an unclaimed impound, which comes with the implication that it can't be driven off the lot before being fully purchased, so there was no opportunity for any sort of inspection prior to purchase. That being said, the vehicle description was that it "runs and drives good" and 4x4, which DOES NOT WORK. What they failed to mention was that the entire frame was completely rotted out and the vehicle isn't even remotely road worthy on several mechanics advisement. Beyond disappointed with this as is sale to the point that I am absolutely looking at legal options.
Not the friendliest up front, however they did their job. I own a business. I wouldn't run my shop that way. Probably have to deal with a lot of crabby people. They probably don't care what people think, we need their services.
**Stolen Property** If I could give zero stars I would. Have proof the items were taken by the driver and not by the autobody shop. Do not use this company. Tow truck driver stole property out of my car after transporting it. Managers only response was "Well he's a seasonal worker. I can't say he didn't take anything."
**In response to owner's reply**
The figures that flew off my dash during the accident were placed back up onto my dashboard before intake photos were taken. I asked you about this and YOUR DRIVER told you that they were all back on the dash when he dropped off my vehicle (which was BEFORE intake photos were taken). The only person who had access to my vehicle in order to place all the figures back up onto my dash would have been your driver and he admitted that they were all back on the dash when he dropped the vehicle off. How can he admit that all the figures were miraculously placed back onto the dash but he didn't touch or go through anything?
NorthStar parked across the street from my house to help a stalled vehicle in my neighborhood. First impression, the driver was clean and well kempt. Upon seeing his interaction, the driver of the vehicle was treated with respect and they got him hooked up immediately. The response time was very minimal according to the owner of the vehicle.
This place has very suspicious business practices. They charge double compared to other towing companies and only accept cash. I hope people and businesses stop using them and support the reputable towing companies in the area. Do not believe their claims about charging the same as other towing companies.
Northstar helped me get my van out of a backyard I was stuck in today with my work van. I own my business and I appreciate how quick and responsive they were to me. I had called AAA first and they sent another towing company before Northstar claiming they couldn't help me and needed a larger truck. They also made a bug deal out if it raining outside. It was a joke. Northstar saved the day! Thank you!
The explanations and rhetoric offered in response to questions given them on there prices where dismissive and insulting at best. My vehicle was in for hours and the extortion was obvious. Customer service was not much more then Debt collection service with dehumanizing side tones. They have a law enforcement contract so they know they have you over a barrel with few options. Any fights for the most part you can give them will cost you and increase their pay so they seem to take pleasure in these. Just a abrasive overall experience very similar to being violated emotionally . Just felt this might be one of the only forms to use to encourage others to not use their services by choice if possible, Thanks for your time.
Thank you for your reply. It made me realize that you're willing to justify your outrageous prices and take no accountability for the hardships you're putting someone through. Believe it or not people have bills and charging $379 for towing my vehicle and having it for a couple hours is wrong. Who can afford that nowadays with mass inflation and food prices. please understand that not everybody is rich, and some people live paycheck to paycheck and work there butts off and don't deserve to be bent over with these prices.
Extortion at its finest. Charged ridiculous administrative, fuel and storage fees. They had the car for only a few hours and charged a outrageous amount to get it out. Zero empathy on the phone and even had the nerve to smile while in person.
This is by far the most cut throat price gouging company I have ever delt with. I’m generally very understanding with the way buisnesses work (I believe everyone’s gotta eat ) and by no means did I expect to catch a break. My vehicle was parked in my apartments parking lot during a snow removal time frame so it was towed consequentially very understandable and 100% my mistake. North star towing charged me $250 for simply picking up(hook up) my car. That did not include fuel, admin fee, tax or storage. I’m very familiar with towing prices and was still in disbelief after arriving. I asked the older grey haired women tending me if there was a reason they charged such a high rate for hookup compared to near by businesses. She was very rude when informing me that it was there standard private property fee even with me trying to be as polite as possible then proceeded to ask me “ do you want to pay it or not…Cash only if you need cash there’s a atm at kwik trip you can walk too “. Why the attitude Ive never even met this women, super unprofessional. While waiting for my spouse to arrive with cash because they don’t except cards( it’s 2024 btw not 1938) I overheard them take a call from the sheriffs office and everything started to make sense. North star works directly with the sheriffs office and there for have an abundance of business leading me to believe that they simply do not need/ respect/ or value the business of hardworking citizens.
Extortion at its finest. Got into wreck. I informed the company to bring my vehicle to elk river to a shop. Company intentionally brought it to their shop. Lied about being forced to bring to.their facility. Vehicle wasn't there 5 hours charged me $5148.07. Didn't tell me rates prior. Just made up a number and said "your insurance will cover it". Smiled I'm my face while laughing behind my back. Don't bring anything here. Call around and refuse tow if you have too. Their is no regulation in Minnesota on these prices. Just made it up while smirking in my face beware. I've informed as many owner operators. Fees are hidden and not discussed or disclosed prior. RUNNNNN!!!!
I recently was in a situation wherein my truck broke down in the lane of traffic. The tow through my warranty company was 2 hours out. I called North Star Towing panicked and they were able to assist me with 15 minutes of making that call. I was so relieved and grateful, the help provided was quick, professional and instantly turned my bad situation into something manageable. I would absolutely recommend this towing company and appreciate how quickly they were able to send someone caring to our rescue!
Dominique was great and Amanda was wonderful to work with on the phone. Timely, communicative, and professional. I was very impressed with North Star towing and would highly recommend them in the future.
Negative Stars if I could! This place is nothing but a bunch of crooks! My son's car was towed by these parasites and I was told I can't get his personal items out before car is destroyed without a letter from him allowing me to do that. My son is in the hospital and is unable to sign said letter. I do not wish to get the car, (as the car is not worth the storage fees at this point) just the personal items. Staff is extremely rude and condescending. Has no empathy for this situation. I would be embarrassed as the owner to know how my staff is treating customers. The woman on the phone told me that they normally will not release personal items without releasing the entire car. She stated "we don't like to not get paid, for the work we do while the car is here" not sure what they are doing to the car, while there, but I'm pretty sure they aren't doing brakes and oil changes. Besides, weren't they paid by the company they contract with to tow vehicles that are parked where they aren't supposed to be?
If I can give a 0 I would. They messed up my car and tried to tell me it was there before hand and I know for a fact it wasn’t. Charged me 318 for the car being there a couple hours and not even my fault there was a huge storm at night and I got stuck. So frustrating we have to pay for mother nature’s doing. I’m more disappointed they messed up my bumper. Now I have to file a police report and insurance claim. The parking lot was horrible and not shoveled. They had to pull my car out of the lot. Half the cars in the lot appeared damage. some of it I’m sure it’s there doing.
I wish I can give them a 0.
Unfortunately had my bike towed by CRPD after it had a breakdown. Definitely walked into the place in a bad mood and expecting the worst with potential transport damage but I was pleasantly surprised that it was taken extreme care of. All the people there are good people, from the front desk to the drivers in back. Lightened my mood, understood my situation and took care of my property gently. It’s just business, and they’re professional about it. Hope to not be broken down and towed again, but if it does happen, I hope the same gents who took care of me the first time take care of me the next. No complaints
Was very easy working with them after my car accident. My car was totalled by an irresponsible driver and they were quick and accommodating.
We spoke a bit about the accident due to the state of my car as they were surprised I wasn't in a wheel chair, lat alone alive after seeing my vehicle. They helped me find the other vehicle on their lot too so I could grab photos for my insurance.
Just don't forget to come without some kind of photo ID or they cannot let you into the lot.
I recently had a garage fire and my prized mustang that was also my first car was a victim in the blaze. I called a different tow truck company and had a terrible experience with them as they damaged my other mustang just loading it up. I was referred to North Star Towing by several well known people in the car community and was extremely grateful they did. I have some experience actually towing cars so when Jason came out with not only one but TWO trucks at the same time I knew I found the right guy. Jason and his associate did a marvelous job loading and unloading my cars. He asked all the right questions about my cars. It's not a standard car. As you can see in the pictures besides asking questions he looked the car over very thoroughly to spot any challenges in advance. He noticed the intercooler for the turbo system, how low the car is with an extended rake, and the aftermarket suspension that you just can't "hook onto". Jason even stood on the tow cable as it was ramping up just make sure it didn't pull on the intercooler going up the bed. It took me two and half months to write this, and that's how much of a impression he made with me and the service he provided with my vehicles. It's tough to find good work and help these days, or just even that service that seems to be lacking and North Star towing does EXCELLENT work. If you have a specialty vehicle of any kind or just want piece of mind that you want it done right, please by all means call these guys and gals, I know I will never call another tow company again. Thank you Jason and Northstar!!!
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