What clients say about O'Reilly Auto Parts in Woodhaven (MI)
Assistant manager was awesome, I was looking to buy a wix in line transmission filter for my acura TL. Since mine was gurgling and done for. He recommended the Beck/Arnley A/T Filter - 044-0434 instead. He said hed put that brand in all of his cars over wix. I asked about any tips to get the hoses off and he recommended using a pick to get behind it. If he didnt tell me about that I would of cut or had to crank on the old one just to get the dang thing off. Pick took a minute max to loosen up both sides. Also recommended using trans fluid to lube it up. Swapped with the new filter and the car is shifting way better now. Job took maybe 2 hours with the included test drive and topping up fluids. Great place, great management and would recommend this place to anyone.
My wife just purchased wiper blades and the employee who brought them ot to install complained and was very rude to my wife the whole time. Very disappointed to hear about this experience.
Recently went to O'Reilly to pick up some parts the manager was very helpful and the staff very friendly. A few days later had to return some of the parts I didnt need bought my receipt the young lady at the counter was very friendly asked if I needed just to return the items or if I needed to exchange them. I was in and out very quickly. Thank you O'Reilly team for all your help
Went to the woodhaven location to buy a headlight and one of the employees Mariah went out there and put it right in there for me. So helpful and nice.
I was in need of a new fan belt for my hotrod. The one that came off was too small and barely fit. (This was with the adjustment up against the stop.) I made a guess on the correct size and ordered it. One of the staff had the idea to order the one I wanted, and the next size smaller. I took both belts and found the smaller one ended up being a better fit. I very much appreciate that the staff took the initiative to do this for me.
This is not the first time that the staff has gone the extra mile for me at this store.
Brad and Scott were working when I came in the store. The part that I Need it turned out to be a dealer on the item, but they both went above and beyond to help me figure out what it was I needed give me instructions on how to obtain it and some other recommendations about my vehicle. They were both friendly, courteous and knowledgeable.
Garrett was very kind and helpful. I am a first time car owner and needed a new battery for my car and Garrett took the time & helped me find the right fit for my car. His kindness and patience did not go unnoticed . Thank You
In addition to the aforementioned issues, I must highlight the frustrating experience I had with O'Reilly after I initially complained about receiving the wrong parts. Instead of acknowledging their mistake, they argued that the parts were correct.
To support my claim, I provided references from other businesses that confirmed my belief that the parts provided were incorrect. Only after insisting did O'Reilly ask for my car's VIN number to verify the information. Unsurprisingly, they discovered that I was indeed correct in my assessment.
Despite this confirmation, I have yet to receive any further communication or assistance from them. It is disheartening to see such unprofessional behavior from a company that is supposedly reputable.
This entire experience has been infuriating, to say the least. O'Reilly's initial refusal to acknowledge their error, followed by a lack of contact or resolution, has only heightened my disappointment and frustration.
I sincerely hope that O'Reilly takes immediate action to rectify this situation and address the inconvenience, loss of time, and additional money I had to spend due to their mistake. As a customer, I should not have to endure such a prolonged and unsatisfactory experience when seeking resolution for their error.
In my recent experience, I visited the store to inquire about purchasing a coolant temperature sensor, manifold gasket, and spark plugs for my 2017 Buick Lacrosse. I was assured these items would be available for pickup the next day at 1:55 pm, so I paid in advance. However, upon my arrival the following day at 2 pm, the parts were not ready. After a 45-minute wait, I inquired about my order, only to find out they had been in stock the whole time, and no one bothered to inform me.
Due to my financial constraints and the responsibility of being the sole provider for my pregnant wife and two children, I cannot afford costly workshop repairs. Consequently, I booked an appointment with a mobile mechanic. During the repair process, we discovered that the store had provided the wrong sensor and gasket, which were incompatible with my Buick Lacrosse 2017. This led to an additional two-day delay in getting the correct parts.
However, I couldn't afford to wait for two more days, as I couldn't take a day off work. So, the mechanic had to refit the engine with the same faulty parts, leaving me in the same situation. I lost my savings for the car repair, but the issue still persists. I had to pay the mechanic $350 for his time and expertise, adding to my financial burden. It's disheartening to think that the money I paid went to waste, and my car remains unresolved. I hope they can rectify this situation and understand the impact of their oversight on my life and finances.
First time shopper at O'Riley's. Walked in and said hi to the two young associates at the counter. Found some interior carpet cleaner, various wet/dry sandpaper and Turtlewax brand tar and bug cleaner. Took it to the counter and evidently the service guy was having problems with the cash register software. So he took me to another terminal and charged me $60+. He was acting strange, but I was glad to just get out of there. Once in my car, I looked at the receipt and immediately realized I was charged for 3 turtle wax bug and tar removers instead of 1. I went back in the store, my man was at the original register. I told him he charged me for 3. He looked at the receipt and said Oh yeah. He spent a good 2 or 3 minutes screwing with his register and then went back to the second regisyer, where I paid previously and returned with $8, said thank you and walked away. Since the turtle wax cost $6 plus change, I went back to the 2nd register where he currently was and told him it still wasn't right, he only gave me $3. He immediately smiled and said, oh darn. I must have given you 2 singles instead of 2 fives. My bad. It was so shady. I got the rest of my change snd high tailed it out of there and I'll never go back. Totally felt like I was being scammed.
IT was 5 star until they fired Brandon, they set Bradon Up and fired Him Just to hate, He knew cars , and the best guy there that I could count on was fired.
Wow, absolutely horrible customer service. Despite the fact that we were told by the toll free number that we could return tools borrowed from GC location, they REFUSED...twice!!! Lincoln Park location took the tools back no problem, and apologized for lousy loser Woodhaven location.
After getting the wrong part at auto zone. The staff, in particular the ast. Manager helped me. He identified that I was sold the wrong part, got me the right one, and helped me install it. I will go here going forward
They don't know the meaning of ship to store at this location. I'm told If it isn't in the store, they are not going to order it. I gave never had that happen before
Does not stand behind their products. Will sell a battery that fails within a year but will not warranty it because I am not the original purchaser. If a part has a warranty, it should be covered, no matter who bought the thing.
99% they have exactly what I need the other 1% they get it shipped right away or as fast as possible for me. John is always a great help getting parts and making recommendations.
Had to have a small CR2035 battery for my remote for gate to open at work they had just what I needed, in and out 5 minutes these guys were very helpful, thanks O,Reilly ,!
I think something is lacking at this store. Like good service. I think I picked the wrong day again to expect decent service. I have been to other O'Reilly stores and had better service.
5-7 people in Store stocking products but only 1 person doing PARTS sales and lookup management needs to take care of in store customer first second phone sales then stock shelves third the management needs that plan instead of stock first!
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