This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for A & M Auto Parts LLC in Ypsilanti, MI skew positive: many praise friendly, professional staff (Sandra, Roy), fair-to-cheap pricing, fast service, and a wide inventory—often newer cars—with help locating parts. Complaints are serious but fewer: mislisted or unavailable parts, long drives for items not pulled, rude phone manners, a defective engine with warranty disputes, a questionable rebuilt car, and a title mix-up. Wait times range from quick to frustrating; yard organization isn’t clear. Overall: 82/100. Good value, but inspect items and confirm availability first.
I bought a lemon.
On Valentine's Day, 2025.
That's right I've had this car for less than a year and I'm sitting in my driveway unable to start it having already put in a $300 battery and I can't go to work.
I won't be able to go to work for the foreseeable future because this is the second time this happened and it has already been well established there are serious electrical problems with this car.
It is currently November and in September I replaced the battery because the dashboard lit up like a Christmas tree, I was on my way to a job site,
(I work road construction)
from Ypsilanti to Monroe. The car started and I was able to bring the car home I didn't think anything of the lights lighting up but I did take it into these people that I bought the car from and they gaslit me telling me the problem from that must be because there's a bunch of sticks in the car in the undercarriage which is completely absurd what does sticks have to do with the entire dashboard lighting up why don't you tell me another lie.
So I let them have the car for the day after previously speaking to Michelle or whatever her name is she told me to bring the car in between 10 and 11 and the day I brought the car and she said "oh I forgot you were even coming" but somehow I managed to still have some sort of faith they were going to help me because they are the people who fixed the car when it came through as a salvage title. I paid $120 for a "airbag replacement sensor "and within a week the car died completely and I had to buy a new battery. Now I'm not a car expert but my car expert friend drove out from his house (which is about 45 minutes away ) And told me that the battery that was in it is for a classic car not for cars with computer systems otherwise known as an AGM battery. So I went ahead and bought an AGM battery because that's what this car requires I don't make much money because I just started in construction so it took half my paycheck and now I'm sitting here less than two months later with a dead car.
between taking it to those people at the salvage yard to supposedly fix it and now the entire dashboard electrical system has done its car start cycle the entire time I drive everywhere I drive the radio doesn't work the maps don't work nothing connected to the central dashboard system works I can't take calls. So after I finish this review I'm going to cancel my SiriusXM because obviously I can't listen to it in this car because this car doesn't even start it's 6:40 in the morning and I should be on my way to work right now but instead I guess I'll go clean my house cause I've said all I wanna say about this terrible terrible company unless you're an auto mechanic you should not ever consider purchasing a car from these people. If you have an auto mechanic in your life and they are willing to help you through any problems you might have then you could still get a car from them. This is a 2022 Subaru Forrester wilderness edition and from what many people have told me because it looks beautiful on the outside, this is a very good car that should cost about $65,000. But for $19,000 I bought a lemon.
Friends, please DO NOT make the mistake that I did. PLEASE, check the Better Business Bureau before purchase. I did it too late. I don't know how they are getting these high Star Marks with the unethical business they are running. I purchased a used engine from these people for $1,499.00 and moment my certified mechanic installed the engine and started the vehicle, it ran for only about 30 seconds before it started making a loud rattling sound. The mechanic shut off the engine and called me immediately. I filed a compliant with these people but they are making this process very difficult. I have already accepted by the tone on the phone at their claims department that that's money down the drain. They asked for images of the engine installed in the Jeep, I did that. They are saying they need clear pictures. I thought my images were clear. They wanted a video, they got that. They wanted a description of the problem, I sent that. Now they want the technical report. What difference does it make, they have my money and the engine is no good. Please check their "F" rating on the BBB page. Don't say I did not tell you. If its not being sold on Ebay or better still Amazon, I will never purchase a used item ever again. A lot of unethical, heartless people out there in business.
Once again, Sandra came thru for us when we discovered some problems with our "new" 2023 Subaru Outback Wilderness. I can't thank her enough for her courtesy & kindness in helping resolve the issues!
A&M stands out for their friendly and welcoming staff. Sandra was great to work with and was very helpful by guiding me through the process to get a salvage inspection on my vehicle. She explained the process and timeline, and everything was completed as expected. This was my first time dealing with salvage inspection and I had a hard time just figuring out where to go, but A&M was able to handle the mechanic inspection as well as the state inspection all in one trip.
Guys, girls - please inspect the vehicle EXTREMELY well before you purchase. I found a “recertified” salvaged 2023 Honda HR-V online through these guys (the original accident the car had been in was a hit to the front driver’s side and it caused all the airbags to deploy)
I am over 7 hours one way from this shop so I was concerned but they assured me everything was fixed to be in ‘as good as new’ condition and everything was replaced properly with OEM parts. My partner (who has owned a body shop for many years) and I made the trip out there because from what we were lead to believe by photos and conversation, it would be well worth the drive. Absolutely astatic, we were handed the keys and took it out for a drive. Immediately when we got in, my partner pointed out the alignment being considerably off. If you had the wheel driving straight as it should be, you’d be in the ditch. We then pulled over to investigate it further. Under the hood is when the truth came out. There were still broken pieces of plastic all over, the frame had damage that was not repaired, the hood latch cable was cut from the initial accident and is sure to snap, it was clear that it was left outside for some time without a hood as the bolts were already starting to rust, they used self tapping screws instead of OEM bolts - all of this seen within just a couple minutes of truly looking. For some reason there was water in the trunk where the spare tire is kept, the headliner in the car was wrinkled, every panel they had repainted had drips and significant flaws. They cut EVERY CORNER in attempt to make it look “good enough” to sell to someone who won’t know any better. I think about if that had been us and I purchased this and took the kids for a drive and got in an accident - who knows what other corners were cut in the process of “repairing” all the damage and who knows if the vehicle would have done what it is meant to do properly to keep us safe.
Although I initially was upset by all our wasted time, I hope I am able to prevent this happening to someone else. Please take someone with that knows what they’re looking at and please inspect THOROUGHLY!
Update: I’m unable to respond to their comment but note that I showed up with check in hand for the EXACT asking price so by no means was this a tactic to low ball. Nice try. I didn’t want the vehicle AT ALL nor did I try to even negotiate price whatsoever after seeing it.
Top-Notch Service & Quality Parts at A&M Auto
I recently purchased auto parts from A&M Auto Parts and had a fantastic experience. Their vast inventory, competitive prices, and exceptional customer service, especially from Roy, made the process smooth and enjoyable. Roy's professionalism and expertise were impressive, and I highly recommend A&M Auto Parts to anyone in need of quality parts and excellent service. Thanks to the team and a special thanks to Roy!
For those of you that are having seconds thoughts about rebuilt titles I can tell you by experience. I have been buying newer vehicles with rebuilt titles since 2001. I have not had any issues with my vehicles which accounts for 6 of them over the years. When my daughter needed her first car my thoughts were about safety because I have never been in an accident with my 6 cars. I purchased this rebuilt title from Naim, a 2018 ford focus. He was extremely knowledgeable and honest about the vehicle. The customer service was amazing. The car drives beautifully and had no issues. For the safety we have airbags and they assured me they are all good. I was hoping never to test that out but my daughter was hit from the passenger side by an oncoming jeep Cherokee. My 12 year old son sat in the passenger side seat. As you can see in the pictures all the airbags went off and protected him and my daughter leaving him with a bump and a cut and my daughter did not get a scratch. This is a family owned business and they do a great job of putting the car back together. Because of the quality work they do the airbags worked and saved my sons life. So if you have second thoughts because of safety I can contest it is safe.
I called on a Saturday for a part and spoke with Sandra who informed me that it was not pulled, but she could have it off by the time I got there. I made it crystal clear that I was coming from far away, so she assured it will be off. I was more than halfway there and I get a call saying there is no way the part can be pulled. Incredibly frustrating and a big waste of time.
Helped me with a used tire. I got lucky because they only had one left. They have cheaper prices for mounting tires as well. They got me mounted up and back on the road for $30, $25 for the tire and $10 for the mounting labor. I'm definitely going there to get more tires mounted!
Great experience with Sandra! Bought a car from her and she was super helpful and patient throughout the car buying process! Bought off market place on facebook. Very honest seller will be referring friends and family in the future!
Never would I ever come here agian called to make sure the vehical was available the owner said yes drive there from ohio get there and the transmission is bone dry no big deal go and run to a dispensarie made sure to ask if the problem was fixed which he said yes got there with cash in hand and now they couldn't find the title for the vehical... What how does this even happen!!! Okay so then he offers me to pay the 4000 and he can bring me the vehical that day with out the title. Yeah sounds legit I of course said no deal and asked him to bring it to me once he get the title on monday he said deal. I called Monday and he said he was still waiting on it messaged him one last time and he started to ignore my messages. Please do your homework I would not recommend this place I would leave a 0 star if possible.
This place the worst junk yard I ever deal with. They posted parts at car_part and they dont have them . I called before I come and the receptionist told me I have the part , i asked her " if possible please pull the part I'm in my way" she replied " No" . So I drove 40 minuts and she told me let me check if the part exist at the car. Found out the part not exist. I got so upset and I used F... words then i went to my car and the owner followed me and start yelling on me and threatened me to hit me on my face and he has sharp metal in his hand . He opened my door car and told me to step out from my car so he hit me on my face. And I told him if you hit me you are going to jail. So I left his property very disappointed. However, doing a police report is a good choice
If you’re looking for used parts at a decent price, this is your “go-to” place! When buying used auto parts at a cheap price point compared to other used auto part stores, you should expect to take the gamble and accept the possibilities of a bad part sometimes. Not bash the business because they weren’t able to spend endless hours putting a totaled car back together just to test your $30 part.
Be fair with these guys and they will be fair with you. If they for sure know a part doesn’t work, it’s not for sale, trust me, I’ve been buying parts from here the past several years. I work on cars as a hobby and I can tell you that it’s not easy taking some of these parts off of cars. When they ask for a deposit on a part before they pull it off, it’s for a good reason. It’s many hard labor hours to get your $30 part off a vehicle for which you don’t end up buying.
I usually deal with newer vehicles. They have a wide variety of parts and seem to be one of the only used autopart places in the area with newer vehicles to get parts from (unlike many other junkyards only having parts for cars up to 2010). They’re always bringing in new inventory so give them a call just to double check if you don’t see it online.
Also, don’t take their business to offense, it’s an automotive parts place that sells cheap parts, they will have their busy moments.
At the end of the day, it’s a family business and they mean well.
Will definitely keep coming back as long as they have my parts! (which they usually do)
I can't believe they sold me and installed a bad engine in my vehicle . Took it back to them 7 times for repair and got the run around. They wouldn't even refund me my money back. They gave me a 1 year warranty but wouldn't honor it. I'm taking them to court. Please do not use their services at all. I would give them zero stars but I had to give them 1 star to post.
God awful service. I asked for a part for my car and I questioned the payment method just once because I was hesitant to pay them already when they havent even taken the car apart and looked at the part I want. Who ever answered the phone apparently thought I was too much trouble. EXACTLY what he said "well honey when you decide, why dont you give us a call back" in that snarky, egotistical male voice. Hung up on me before I could say a word. Only gave this a one star because I can't give them a zero star as a rating. AWFUL service, never going there again. Don't bother calling because the guy who answers the phone won't treat you as an equal.
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