Absolutely unacceptable service. We provided clear photos of our stuck semi truck with a trailer, yet they showed up completely unprepared—with nothing more than a Dodge Ram 2500, clearly incapable of handling the job. Unsurprisingly, they couldn’t get the truck out and had to call a second wrecker. Then, to add insult to injury, they doubled the charge, blaming their own lack of preparation on us.
This wasn’t just an oversight—it was incompetence. When you’re in the towing business and given accurate information, you should come equipped for the job. We paid the price—literally—for their poor planning and bad judgment.
Avoid this company unless you enjoy overpaying for someone else’s mistakes. Our bill was $2,290.00!
Absolute scam. Had a problem, they came out to "fix" it, then said they would follow up. After 6 missed calls, 2 voice-mail, and texts, no response. Avoid this place at all costs.
They came out when our car wouldn’t start for free did a diagnostic test on it free I was skeptical but the technician that came was fully certified professional didn’t upsell me and did my starter in the parking lot of gas station $280 cheaper then we called around and found best roadside assistance and mechanic I have ever seen will be our first and only call
Total scam avoid at all costs i wanted to buy some tires and went there no one around after I had called they will call/text you from a bunch of different #s then there is more then one person on the phone listening in. They are around more mi. Milan mi. Lansing mi. And Toledo oh. Nothing but a waste of time what a joke
This is a poor excuse of an establishment. Employees at this location not only harassed my boyfriend for shopping the market for tire repair (you know call a few places get a quote), questioning whether or not he could "afford" the cost of tires for a luxury vehicle and repeatedly calling him after he said he would be calling another place to get a different estimate, but in the poorest manner possible proceeded to call him a RACIAL SLUR because he wanted to do business at a tire shop closer to where he got a flat tire. This is how you treat the public? We are public.
DO NOT TAKE YOUR BUSINESS TO MILAN FAMILY AUTO.
Fantastic above five star service! Wonderful staff member Rocky saved the day. My wife managed to pull two out of four tires off the rims by hitting a curb and parked the car in a parking structure where no tow truck would go.
All the tire places were closed on a Sunday near Ann arbor except for Firestone. They had two brands of tires that would fit my vehicle. The least expensive 2 tires were going to be 800.00! Just for the tires not including mounting or labor.
I called around and luckily found Rocky at Milan Family Auto. I told him my tire size over the phone and he said yeah he had some of those. "Come on over."
Rocky had what I needed and took care of me right away for a very reasonable price.
It's not easy, if at all, that you find honest hard-working people in the auto repair service industry. Thank you Milan family Auto. A special thank-you to Rocky for being so awesome.
I caught a flat near Saint Paul Lutheran church and a guy introduced himself as officer Whitley. He escorted me to 515 County Street and supervised as the crew tool my flat tire off. While outdoors
I drove to their shop and Whitley enforcement officer started acting the fool telling me it’s illegal to get my car flat tire fixed in the parking lot
Had to drive inside the building. Down with the government. Their corrupt
This team and shop is Amazing! Open on a Sunday! Stayed late, customer service was great, and the price was unbeatable. Very professional and honest. I will drive to take my vehicle there anytime. Definitely will be back to get more work done. Milan Family Auto is highly recommended.
Affordable prices, very efficient & professional, great place if you need honest, thorough work done on your vehicle(s)! Pleased with the service I received.
Same day fix for an unexpected breakdown. Very good price and stayed open late. Will be back soon for some other repairs that i knew about. Thanks Milan Family Auto
