I called the driver 5 times and left a VM and STILL heard nothing back. I was left on the road for 3 hours and had to call my insurance company TWICE to get them to send a new company.
This has to be the worst experience I have ever had with a towing company. Not only did they not show up to tow my car, when called to ask about an ETA, they hung up and didn’t give me answer. I would not recommend this place at anyone!
Brandon called right away to give me all the info. on the service and provided me with my tow guy's number. Dylan called with location updates on the way. He arrived and could not have been friendlier. He took great care of my vehicle and towed it to my repair shop an hour away. I could not have been happier with their service. The price was great as well. You have just earned a loyal customer. Again, thank you so much!
M
After 4 hours dealing with insurance, these guys called right away and picked up my car and took it to dealership. Called every step of the way. Very kind, professional, fast and took my insurance. I hope I don't need them again, but if I need help, I'm calling them first! Thanks for being there...u guys ROCK!
My husband has been broke down on the side of the road since 9:30. He called his insurance for road side assistance and the insurance contacted M21 for help. M21 said they'd be there around 1pm. 30 minutes after they were supposed to be there my husband called them and they told him that the insurance never called them. I called our insurance company, they said they did call and someone had accepted the job. Even sent me the request and what time the tow truck was supposed to be there. Now no one will answer the phone from M21.
He waited until 1:30 to call M21 off the order confirmation that our insurance company sent him that started an ETA of 12:55. After getting told that no one was coming the insurance company tried calling and got no answer. The insurance company sent out an emergency request for a tow and a company based out of Mason responded and had a driver there in less than 30 minutes.
I just have to say that Brandon went above and beyond to make sure he could help us get our car back home. I cannot say enough great things about this company and Brandon! Thanks so much for the great customer service and for making a very frustrating situation a bit better. I highly recommend!!
Brandon saved me when my truck broke down with my dogs.With his help and his Nephew’s they had me on the road in under 24 hours. Super awesome guys. Thank you.
Brandon is one of the nicest people I know. He helped my sister with my truck until I could get to her. State Farm never cancelled my tow and never notified Brandon and when he showed up he helped with the truck and wouldn't accept any money for helping my sister. Thank you for your kindness ,you are a super guy and a great business man because you care 😊
We broke down off i69 good Sam sent m21 towing to us. Tristen came and helped my husband. He calmed me down on phone. The belt went on the truck so our truck was hard to find in dark. Tristen assured me he would find him and let me know which he did. He helped my husband and truck to safety and the next day my husband continued on trip. Thank you so much for your help. I highly recommend this company total professional.
I was in need of a tow. When I called, they responded with fast service. The driver was very professional and courteous. I would definitely recommend them to anyone.
I had a catastrophic failure to my front end on I69 near Perry at 75 mph that rendered my vehicle totally immobilized. Brandon answered the call and arrived exactly when he said he could. Though I wanted to be towed 60 miles away his price was reasonable and his professional experience made the job look almost effortless. Great guy who did a great job!
What a nightmare! I'm going to start with horribly unprofessional, rude and highly unfit to be working with people.
I called for a TOW. When the owner arrived (yes the owner), he had to change my tire before getting my car on the flat bed trailer.
He came with NO tools, used my jack from my other vehicle and kept asking for other tools out of my family's garage. When he got my dummy tire out there was a big gash in the side and it was obviously FLAT. He told me to drive on the tire to where it was to be towed .....umm are you serious! Thats why I called for the tow. What normal person tells you to drive on a FLAT dummy tire? This guy does apparently, with no concern for my safety at ALL. My vehicle was not in a ditch, just in the grass. Then he actually refused to tow my vehicle stating that changing the tire was too much work for him and I could pay him more money or call my insurance and have them pay more to have him come back and tow it later. Um, NO THANKS! This guy left me stranded, I did call my insurance company back and specifically told them NOT to send this guy back to me! I'm thinking what if this were my grandparents or anyone else for that matter. You don't operate a business like this and treat people in this manner.
Was very nice at first until it seemed like he wasn’t getting paid for towing my car back to my apartment. The driver whole attitude changed towards me and for some reason they were having issues running my card numbers and I got called “slow” by the driver in the process because they couldn’t punch a simple number in correctly. I didn’t receive any type of receipt for the tow service that I paid for, and was told I’ll have to wait until Monday, basically a whole 3 days to get a receipt. I’m also not sure if the tow driver deleted the pictures he took of my two debit cards like I asked. The whole process was just very uncomfortable and I wish I didn’t have to go through it. Never again! I recommend to not hire people who’s just in it for the money, and to hire those who really loves to help out others. Because having money was never the issue on my end to get treated like that.
Saved both my husband and I from a very cold walk home. Came out after dark and treated us with respect. Went above and beyond when nobody wanted to come out on cold night.
Fantastic company! I needed a tow do to a totally flat tire during the extreme cold spell. AAA wasn't taking requests unless you were stranded on the road. Called M21 and they promised same day service. Driver was very personable and professional. Definitely recommend this company!
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