Well organized.... Sorry they didn't have what I was looking for in good condition. It is hard to find seats for a 20 year old vehicle that are in good condition.
There are better options... This place has been good in the past but this latest experience has left a bad taste in my mouth.
My brother and I needed to pull an engine from a camry they had in the yard. We did all the work to get it out down to the last 2 or 3 bolts. Then we found out that the yard doesn't have a functional engine crane to get it out with. The staff offered to help us get it out with one of their forklifts but they got it stuck. Not blaming them for that but after that incident they told us to wait while they got a crane fixed.
We waited a whole week for them to get another crane but they couldnt or wouldn't and told us to pay $150 for them to pull it for us. With what crane I dont know.. so we brought our own and got the job done.
After we finished pulling the engine up to the front through the mud and standing water they didn't even have a sink for us to wash our hands in. The staff working the counter were courteous enough to our plight but didn't offer much in terms of practical help. Especially because we had to bring our own crane when every other yard has their own.
In summary. Decent prices and selection but short on amenities and tools
Just by reading reviews I'm not coming to this place. I'm from South Carolina our LKQ cost 2 bucks to get in. An the wheel barrels are free even to use certain tools are free. Wow Michigan LKQ is a joke
Basically only obvious reason to come here is to find parts that are needed yes, but customer service will bring the rest full circle to keep people coming back and yet can't even get that, all I got was horrendous attitude when I asked to take off items that I didn't need in the end, honestly if you can't have a good attitude and at least keep comments to yourself until the customer leaves then I suggest finding a different line of employment, because it just made the transaction seem unprofessional and an inconvenience to the cashier
Very impressed.. I had three parts I was hoping to find and got them all. Most of all the place is super clean and organized. This allowed me to quickly find the vehicles I was looking for. Couldn’t believe the outstanding housekeeping here..!
Place was good at the start but then 6 bucks to get in and then I took a rusty bumper off an they wanted 150 for it then I wanted a set of aluminum rims and they wanted $230 for a set of rims.then they told me I should work more and how I’m broke.
Good collection of cars and was able to find the part I needed. Horrible customer service though. Was ignored multiple times, called "White boy", he crumbled my receipt, than when he realized i wanted it, tossed it to me all crumbled up and didn't apologize. They don't take talking to their customers seriously at all. Need to learn some manners. This is the only time I've felt the need to write a review. I do want to go back there sometime if I ever need anything, but i hope that staff is not working again.
I was on the fence because they were hard to get a hold of and the number online just sends them to the call center. But if you're willing to go there in person, it's definitely worth five stars. Over the phone I'd probably give it a 3 and 1/2 but in person they're really nice and the place is well organized and the prices are ridiculously good. And they offer a guarantee on their parts for only $45 and it covers it for 90 days. That's actually insane for a salvage yard to be able to offer that. So I'm leaving it with a five-star :-)
The guys at LKQ were very helpful in resolving my issues in finding parts they made a difficult situation much more tolerable and also gave me helpful suggestions on top of offering me a free cup of coffee
I’m a shop owner myself and can’t help but notice that people will often take the time to complain about a shop but rarely take the time to compliment. These Guys Rock! Found exactly what I was after and they pulled the parts for me. It doesn’t get easier than that and the pricing is fair. And they do it all with a sense of humor.
Would have given them zero Stars if I could. Wouldn't take the title because they said it had too many signatures on it which makes absolutely no sense. Not only did they make us go back three times because they were too lazy to do a title transfer it 5 minutes to close but when we did do the final transfer three days later they reduced my quote I'm out by over $100 saying my fenders were on sellable and didn't even honor the quote that I was given which was supposed to be good for 7 days and there's nothing wrong with the fenders on my vehicle I think they're keeping that money for himself
Walked in at 4pm on a Saturday, was met with an employee telling me they were closed. When I said “closed?” he told me they close in 15 minutes (which they close at 4:30pm). Just needed clarification on a price for a part that takes less than two minutes to get, but after that quick interaction, why bother with this place.
Went for a fuse box called ahead and got an Indian who said "30$" we got to the junkyard paid 3 dollars per person to enter. They gave us a receipt of all the part locations we went to three before we found a vehicle with one intact. After we went back in we were told it was 100 bucks over three times after we spent the time pulling it. Ended up buying from Pete's and we didn't have to pull it, and got the price we were quoted!
Cant just call a local number. Ended up calling a call center that seems based in India. They dont know the specifics of the individual locations. I just had a basic question and they couldn't get me an answer. Better off driving to the location and getting my question answered than call their call center. Was quoted by customer service $400 for my vehicle and got only half when I actually showed up with the tow truck. Your better up talking to an actual person at the place than calling their service line that manages 60 lkqs and the people talking to you are from another country
I had a great experience with the holland LKQ . They went out into the yard with me and let me look around in there other gated areas for another car . Rusty pulled the parts for me and gave me a fair price . I definitely recommend them !
Hidden fees, unlisted fees, poor price explanation / adherence compared to online listings. You may get what your looking for, but be prepared to pay near retail prices for basic used parts.
Not one star, because the lot organization is nice, and makes it quick to find what vehicle you are looking for.
As a frequent auto-salvage yard visitor, I'll be passing on LQK locations for the foreseeable future. I'll save more traveling further to get what I need.
I got a quote on line and then called for a pick up time. Somehow in 20 minutes the price change. I told the guy that the website said the price was good for 7 days but he didn’t care even though I had a copy. He was rude and very unprofessional. This place was so nice to deal with at one time I used to enjoy dealing with them. Times have changed time to find a new junk yard.
Way way over priced and staff is rude. I pulled plastic trim pieces that were about 11 inches and triangular. Most yards charge about $1-$2 for plastic pieces. I pulled probably 10 and they wanted $10 a piece!! I told them usually its $2 for trim. They said they don't have a trim price and charge $10/foot for 'molding'. Just to give you an idea of their insanity, Weller pick your part charges $2.99/ft for CHROME trim. Not even plastic! Next the employees asked me if I sell online because I had a variety of items. I made the mistake of saying yes. They laughed and said 'oh you online sellers don't like us here'. I ended up leaving most of the plastic pieces (which they will trash). I gave been to many LKQ's in surrounding states and have never been charged so much. And the staff was so happy I was disappointed - its disgusting. They obviously don't care about selling things or customer service & it looks like others have experienced the same thing. I won't be back to this location ever.
This use to be a great place. Now they charge too much.. Staff is rude. Vehicles are scattered all over the place. No sales. They only buy bottom feeder stock. Might as well call a regular yard and have part pulled and delivered for an extra 20 and save the wheel barrow fee.
Larry was incredibly helpful. He went above and beyond to help me find what I was looking for and he was extremely informative. I had about 100 questions and he had an answer every time while maintaining a very positive attitude the entire time. Give this man a raise he definitely deserves it.
Tried to sell a car to them. they gave me a quote online. Then when I tried to call they gave me a new price which was lower. They were claiming because of my address the price was lower even though the address was the same as what I put in online. Will not be going there anytime soon especially with all the reviews saying they are over charging people for things and then trying to cheat me out money.
I don’t understand. Why charge a high price for a product, that will get crushed anyway. Make money when you can. I wanted floor mats. They wanted a high price. Couple days later it went to get smashed at a crusher. Money lost for much of the stuff. I used to get things dime to a dollar. Not pay 70 dollars for a 100 dollar. Crazy.
They charge for the wheel barrels so I advise you bring your own if they’ll let you. Prices online are completely wrong as they have switched to “dynamic pricing” you’ll end up paying new pricing for used parts you pulled yourself. Will not be returning to LKQ. Plenty other junk yards that don’t use dynamic pricing to price gouge junk parts. Side note the junk door I paid new price for? Yep it has a massive gap when closed
Large selection of parts for many vehicles. Bring tools as this is a pull your own part place. Also keep track of what car make, model and location on the lot you pull parts from as the cashier will need this information to help keep an accurate inventory of parts available for customers. Prices aren't bad either. Would definitely recommend for do it yourselfers and anyone looking to save money on car repairs.
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