Terrible experience. Cost over $1000 to get our car out after being involved in an accident. Accident happened at 9pm, less than a mile north of Russell Road on the highway, and the car had minimal damage. We called the next day to see what was needed to get it out, they told us the price but never told us we had to pay in cash. So we get there and had to turn around and go to the bank. $475 “towing charge”, $237 “time”, $150 “winch out”, $50 “clean up”, $120 “storage”, and finally $50 “admin”. What a joke, this is price gouging and should be illegal. We didn’t get a choice in tow companies, this is who the police called out. They couldn’t have towed this car more than 3 miles. Shady business all around.
We needed a flatbed to tow our disabled utility trailer home. Stafford’s arrived within 30 minutes and got the trailer hooked up and to our house within an hour. Excellent service! I definitely recommend!
I’ve had to use towing twice this last 2 months and let me tell ya. This company was the BEST ever. Best service, Best driver just the best. They were quick and very polite. I had the same driver and he remembered me. Made you feel good that someone cared. Yes I know getting your car twoed is not a good thing but when u have someone and a company that cares means a lot. The lady that answers the calls she’s kind and a polite and doesn’t make you feel like you’re just another person. She took her time and answered all my questions. Thanks guys for the best service ever.
I just got a tow from Floyd. He was fantastic got to me quickly and got my car home safe. Thank you thank you. If I could leave 6 stars I would. Also whatever you guys are paying him is not enough get this man a raise.
Friendly, professional and reasonable rates. Best tow in the area. Eagle towing tried to charge me $70 more, needless to say I will be calling Staffords as long as they are in business
I have Progressive roadside service and i needed a jump. They sent Stafford Towing. It was literally less than a half hour from when i sent the request to the driver showing up. He hooked my car up to the jump box, waited 2 minutes and she started right up. He was friendly and efficient. I'll remember these guys if I'm ever in need when I'm in this area again.
Through AAA's roadside service, I've requested help three times recently. Kyle, your tow truck driver responded all three times. Once at my sister's home, she needed her battery charged and at Kyle's suggestion replaced. The other two times was for my truck. This young man was absolutely great to me. I couldn't unlock my doors with my remote or key. He quickly unlocked the door, then asked me to start the truck up. It didn't start. He had me to pop the hood, and he charged the battery with a little device immediately. I'm in my 70ties and have absolutely no mechanical knowledge. Kyle advised me to start up my 20 year old truck every day. Which I was doing, until my sister was sick with Covid, after caring for her, I needed to quarantine myself for 7 days as in not exposing others. Kyle came to my rescue again for the exact same problem. As for me Kyle is invaluable! And his mannerism is great! Of course, his educating me was a huge plus too. Well done Kyle, and well done Stafford's Towing on hiring Kyle.
The first driver was bad because he tried to get my 25ft G3500 box truck disqualified, until AAA told them mind his business, and the second driver didn't complete the drop correctly is all around bad business
*DO NOT USE THIS COMPANY* Tow truck driver caused some damage to my husband's rear-end on his truck when he pulled him out. Office personnel told my husband they would fix it. Today 11/14/22 the owner called to say he wasn't paying for anything and they should have never said they would. He said it was his business and that was final. Horrible le customer service
They got their quickly but as it turned out I didn’t need a tow. I asked them to follow me to the repair facility and they did no questions asked. I would definitely use them again!
While they were fast getting to me. I was quoted $85 for a tow, when I paid the bill it was $90. I was flooded at the price, considering that my Jeep only needed to go less than 5-6 miles.
Very friendly very helpful company help me get everything out of my car and everything was still there that was in my trunk. Wish I could say the same for my purse that Muskegon County Police Department took. House payment gone two bottles of perfume and my glasses. I even found my to Ruby Red scratcher tickets in the front of the car Stafford Towing....
If I could rate it zero stars I would. Absolutely horrible customer service! Which is the last thing you need in a situation where you need your car. The guy who came to get my car rudely knocked on my door of my house, then proceeded to demand registration and proof of insurance (which I have but he doesn’t need) then implied I got pulled over often, then proceeded to get upset when I wanted to call his boss. Upon calling the boss, was not very impressed with how he handled it either. Honestly just call ANY other company!
Crazy and amazing skills along with outstanding customer service!! We locked our keys in our truck. Tow service was out within 20 min. The tow guy was able to take his stick thing and pull the keys out of the ignition and then hit the button to unlock the door. I highly recommend this service!! They are best!
Nothing but crooks, every chance they get to overcharge for a tow or "storage fee" they will. I have had multiple dealings with this business as they have a contract with local police. If the police are at the scene of an accident they treat it as a police call, and instantly charge a 250$ rate. If a car is towed at the PD request it is treated as an impound. If you try to retrieve your property from their sovereign soil, be ready for a good old fashioned "squeal like a pig". STAY AWAY! They have cops on their payroll.
They were amazing.. I was going to be late for the football game.. ended up riding with my brother..my door was unlocked and I did not have to be there...Thank You so much Stafford Towing.
I am an owner operator and they worked with me back and forth trying to get fees paid to then for a car I was picking up and taking near Detroit. When I got their they were nice, I got the vehicle, wife and I loaded up and headed out!
There was not a option for negative stars due not pay cash!!! This company towed both my vehicles now is. Suing me for titles and winning they have very good lawyers. This is a mob ring at its finest ! New owners are even worse !!
Their pricing is absolutely ridiculous! We got our truck towed and was told we had to pay almost $1000 or sign the title over and they would give us $100 for it. We even paid in cash and they wouldnt come down on the price at all. So i dont reccomended them at all, go anywhere else but here.
Great local company. Dennis was more than willing to help out someone when they really needed it. Many thanks to.him and all the people and Staffords. If you need a tow, call them first!
