Reliable Towing Services in Muskegon, MI

I have Good Sam Roadside and they called Reliable for my flat tire. Reliable told them their ETA was 45 minutes, but after 1 and a half hours, they still had not showed up. Good Sam called and Reliable had canceled the service! They left me stranded. Reliable Towing told Good Sam, after an hour and a half, that they don't go to Montague Michigan from Muskegon. I even called Reliable twice Anna they never told me that. They told me the driver was 20 minutes away, then on his way, and it was all B.S. to leave me stranded. DON'T CALL RELIABLE FOR ANYTHING! I wouldn't use these guys for any emergency of any kind. They will leave you stranded. DO NOT TRUST THEM!

S B.

10/12/2024 19:51:55

I just saw their flat bed truck fly down my road at at least 40 (speed limit is 25), and then do an illegal u turn in an intersection, before stopping at a house across the street from me to pick up a vehicle. Your drivers should obey traffic laws.

CS

12/10/2024 21:25:26

When I broke down AAA sent reliable towing and I couldn't be happier with their customer service. Kendall was so careful with my baby and went the extra mile to make sure she got home and in my garage without a scratch.

Tina Benson

05/31/2023 01:22:15

Subaru Roadside Assistance hooked me up with Reliable Towing for an emergency tow to the local Subaru Service Center. My tech was friendly and efficient. He was able to get my car out of the garage and onto his flatbed really quickly, took extra care to secure it, and got me to the service center in record time. I am very impressed!

Kelly Waguespack Brueggen

04/30/2024 14:46:54

My battery was dead. Contacted AAA roadside and Reliable Towing Services responded. I’ve had my vehicle towed a few times by you, and between first communication and the initial call from your company I’ve waited no longer than 30 minutes. And Kyle is just amazing! He's very personable, and moves in a timely manner! Awesome young man. I live at an apartment complex, any that would need towing services, I would highly recommend you/Kyle!!!

Lela Lyons

09/25/2023 05:13:01

The gentleman that came and picked up our car after my husbands accident was very nice. The ladies in the office were just as friendly and very helpful.

Angela Driscoll

06/28/2024 21:51:17

Fantastic and Fast service! Friendly and knowledgeable of the area. Lost our breaks, and we needed a tow in a winter storm. They didn't skip a beat to come get us. They were very concerned about our safety, and have given us the best experience we have ever had with tow trucks. Highly recommend this company.

Elmer Beard

01/10/2024 01:05:13

This company is awesome, right there for me and helped me get on there dashboard for service, THEY WERE NOT BUSY. AAA Left me stranded alone in the dark for 2+hours, sending me AI messages stating they were looking for someone to take the job AS NO-ONE AVALIABLE, SWAMPED FROM BREAKDOWNS and when I called AAA the rep kept asking me if I was in a safe place!? OH THERE'S MORE... THANK YOU RELIABLE TOWING!

Sheryl Imperi

12/31/2023 18:49:30

We were told by our insurance company it could possibly be 3 hours before help arrived. The driver arrived within 15 minutes of being dispatched. He had our tire changed and us back on the road within 10 minutes of his arrival. He was kind and efficient. Thank you, Reliable! We appreciate you.

Brooke DeBruin

12/30/2022 18:52:00

Fast effective service with a smile. Very professional and straight to work on opening our car. We went through our state farm insurance roadside assistance so I cannot speak on price.

Megan Law

01/04/2024 10:23:40

BEST TOW SERVICE OUT THERE!!! we crashed out truck into our house. Had one towing company come out and refuse to move the truck. We called reliable towing and they came out within 10 min, had the truck pulled off the house and on its way to a repair shop within 20 min. 10/10 recomend to anyone!

Kiana Haight

01/20/2024 18:04:47

Excellent communication from both office staff & driver. Driver was in time, professional and took care with my vehicle. It’s very refreshing today to find a local business that cares about good customer service! 5 * all the way!

Debbie Oklad-VanLue

11/03/2023 12:59:47

5 stars because 6 stars isn't a thing. I called several other tow companies in Muskegon to get a flatbed to tow my awd Ford edge. The first was two hours late and showed up with a wrecker and a dolly after the dispatcher had hung up on me after asking for an eta. Another argued with me that a dolly is the same as a flatbed. Fed up, I called Reliable. The dispatcher was polite and assured me that if i wanted a flat bed to tow my vehicle that was no problem. The driver showed up quickly and was polite, courteous, and quick. Highly recommended and will be my go to in the future. Also they are very reasonably priced! Thank you!

Brandi Parm

08/11/2023 00:18:31

Fast, reliable and professional. Dalton is awesome. Thanks for a getting me back on the road.

Tressa Runyan

06/13/2024 01:26:09

Shout out to the guy that came out at 5 o'clock this morning to unlock my Ford. Tours He was fast it was quick on time Didn't get his name, but thank you for your time for driving out to apple car Village to save me.

Nate Randles

01/04/2024 10:21:35

Reliable towing did a great job for us today. They sent Kyle to our rescue and he was so helpful, knowledgeable, and friendly. Soon we were back on the road.

Dena Van Kranenburg

09/18/2023 21:36:40

So after sitting on the side for the road for 3 hours one of the men from Reliable Towing finally got to my location, I have to say he was great! He had explained to me that me that my road side assistants company had sent him the information late and I had explained that it was because they put in the wrong information. The man that I was working with was super great and very kind to me and put my mind at ease! From my first experience with them it was wonderful!

Dawn Stevens

08/18/2018 02:38:01

On August 11, 2022, I called this company from Maryland to help a close friend of mine get their car towed. I was able to take care of this situation with ease and no problems. I am very grateful to help a friend and do business with a very professional & courteous company!

Vicky Barnes

08/12/2022 22:53:17

Amazing experience with Reliable! Was stuck between Grand Rapids and Muskegon after hitting a deer on 96, my insurance company tried to get a tow service from GR for 1.5 hours with no luck, I asked them to call Reliable and they sent someone out right away.

Rachel Fearnley

06/24/2022 01:51:30

Tom, the on-call Sunday service mechanic, provided excellent quick, efficient, and friendly service. I needed two separate services (flat tire change and tow) this evening and although my insurance covered the cost, I would continue to use Reliable Towing moving forward.

Brett Galloway

02/20/2023 04:04:42

I used Reliable when I accidentally locked my keys in my vehicle after starting it and getting out to brush snow off from my car. It was extremely quick and courteous service and I would highly recommend them if you’re ever caught in this situation.

Cynthia Brocker

02/15/2022 10:26:07

Great service in frigid temps! The best!

Jamie Philpot

01/17/2024 00:11:03

AAA dispatched them to me. Wait time was only like 45 mins. The guy got me loaded up quickly and took care in doing so. He was even good conversation while I road with him to the shop where we dropped my truck off.

Jon Antone

11/29/2018 00:12:52

I’ve had my car towed twice in the last 6 months and both times I’ve had Reliable Towing respond quickly and professionally, with a caring attitude and all tools necessary to hook up my vehicle to the tow truck. Hopefully I won’t need towing in the near future, but if I do my go-to is this company. Top notch!

Jonathan Fritz

12/04/2022 19:39:50

I locked myself out of my vehicle on a late Sunday afternoon, called Reliable Towing and they were there within 15 mins. The driver did an amazing job getting into my vehicle, it only took him a minute and he was in. I was concerned with the paint on my vehicle, but he was very professional and respectful. I highly recommend Reliable towing!

Scott S

07/15/2019 11:16:12

Nate was awesome and so was the dispatcher. I was in bfe with barely a signal and my call kept getting dropped. Dispatcher was patient and understanding. Driver was there 5 mins sooner than expected and super nice guy. Before i knew it our vehicle was home.

Michael Middleton

08/19/2019 11:13:35

Got stuck with a 2-wheel drive in the middle of a bad early-night snow storm in downtown Muskegon on Feb 1st, 2015. Called Reliable Towing and they were there for me in less than 15 minutes. The driver tried lessening my costs by simply shoveling me out first, but, as time went on, it was clear I was never going to make it to my destination about 8 blocks away. The driver made it a point to make sure I was able to park my car in the needed spot. He went the extra mile even though he didn't have to. He genuinely wanted to help me, not simply make a profit. I was provided great service when I needed it. Highly recommended.

Alan M

02/02/2015 04:50:32

Just had my 2016 Harley VRod picked up by Reliable and I was impressed with how friendly and careful he was with my bike. I was nervous to have it towed - How was this going to work!? How would it be strapped down? Would it be safe? Will it tip over, etc. It was put in a harness of sorts, strapped over the seats and through the wheels so nothing touched the paint. The gentleman was polite, thorough and took his time making sure everything was secure. I am so glad I used Reliable.

Adrienne Rae

05/30/2019 16:18:47

Dispatched through AAA. Used this company once before in the past still great service! Fast reliable service!!!! Nate helped me nice guy let me ride along with where my vehicle was being towed! Very efficient! Would recommend👍

Ty S

12/09/2018 14:38:39

OMG I would not recommend this company to anyone. I was treated and talked to with such disrespect that I was blown away. Was told that I was not informed of the location of my vehicle because I would of jumped the fence and stole my car. What are you serious...I couldn't believe it. Jessie who claimed he was the owner told me that he won't be that nice to me the next time etc. Wow and the sad part is that I used their service twice before, but it's sad what one person can do to a company. As for the other gentleman that was working with him who even stated that I did or said nothing wrong he was very pleasant.

Tavia West

10/19/2015 20:54:44

Address:	1288 9th St, Muskegon, MI 49440
Phone:	+1 231-722-1309
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 133 Reviews
ZIP Code:	49440
Open Hours:	Open 24 hours
Popular times:	Wednesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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