Got a tow scheduled and paid for quick over the phone and via a link. The truck showed up less than 30 minutes after I called. The cost seemed reasonable.
Big Rapids Towing is fast & professional with reasonable/great rates! Their trucks are very clean! Talk about wonderful customer service between their dispatch & the driver, very impressed with them overall; would highly recommend to anyone!
We broke down on the highway googled a tow service within a half hour Big Rapids Towing was us to the local auto shop. The tow driver was CJ he was very professional and nice. He got the job done and us safely off the highway. Highly recommend Big Rapids towing they will get the job done. Thank You guys!!
Counted out exact change to the guy, he called me half an hour later and said I was short over $30. They're running a scam on anyone they think they can get away with. Don't use their services.
Autobody company hired the big rapids tow to tow my car and the brand new bumper was damaged. I have pics of the car that shows no damage prior to the tow so I'll be taking them to small claims court.
Very speedy service, reasonable pricing, great customer service, I’ve had to use them 3 times in the past couple months, and they have came and got my broken down vehicle and myself within 10 minutes every time!!! Best part is I’ve never had to pay out of pocket because they handle everything through your insurance company on the spot!!!
I didn’t end up using them (only because the repair shop said it would be fine to drive there myself since they were so close to where my car was) but, the gentleman I spoke with (day shift) was such a sweetheart! He seemed quite genuine, very kind, and saved me $$!! Hopefully I won’t need to use a towing service anytime soon but, if I was in their area and needed one- they’d be the one and only I’d call!! ☺️
I locked the keys in my car when I got to school this morning. By the time I was out of my first class, they had already done the lockout! Such amazing service! Thanks so much for the HUGE help! I'll recommend them to anyone!
Driver (Kam) was prompt (only had to wait 10-15 minutes or so) and has always been courteous, but I will not do business with these guys again. Today, I felt like I was taken advantage of and overcharged. Had my truck breakdown at the corner of State and Locust. DPS called Big Rapids Towing to come pick the truck up and take it to repair shop. I was charged $85 for a 1.5 mile tow. At the repair shop, I was told in the future to contact the "other major" towing company in town, as this should have only been a $55 tow.
When you're in a tough and stressful spot, these are the type of people you hope to deal with. Could not ask for more friendly, helpful, and fair service. Highly recommend.
If you're looking for quality and reliable service, this is the place to be! The Curries are all about giving back to the community and supporting our local businesses. They treat everyone like part of the family.
My first encounter with their extraordinary service I was broken down on the side of the White Cloud exit. Hours from my hometown, alone at night in the middle of winter, with no jacket, and a dying phone. There's no greater comfort than to have a small town friendly face save the day. The wrecker driver arrived quickly, told me to go warm up in the truck and charge my phone. He thoroughly explained the entire towing process and showed me on his GPS where we were going. His phone was clipped to the dash, so I could see where we were the entire drive, which was important because I was unfamiliar with the Big Rapids/White Cloud area at the time. From a young woman's perspective, taking the extra minute to explain what I could expect put me at such ease. He gave me honest advice and made my first experience with car troubles a lot less scary.
I have a lot of respect for each of these men and women and all they do for this community.
I walk out of my friends apartment to find them not having my car hooked up yet but "its tagged so you're done". They then proceeded to tow my car from UPS and wouldn't let me pay on the spot because they mistakenly thought me being angry was because I was drunk when in reality I was DD for the night. Told me $85, then $140 when they made the assumption I was drunk, and finally said $180 when they opened the next day. Very unprofessional when I asked questions about the process. They need some serious people that can answer questions and who can properly jack a car onto a tow truck.
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