Damaged my vehicle and denied responsibility. Fried my car by an improper jump start at the shop. My mechanic witnessed it and helped the driver push my car into the shop. The tow company denies jumping my car at all. I was out of a vehicle for an extra week and had to fix multiple issues that were caused by this. Very unprofessional
Dennis was extremely fast and like a surgeon with my car troubles. He did not hesitate on giving me the run down on the best places to get quality replacement parts for the best prices and I’d love to have him work with me every time I need service. 100% recommended !
Dan was amazing! I was stuck in ditch he got me without within 5 minutes literally! Thanks so much. It was FREEZING outside! You literally resscued me I was crying so bad before he pulled up lol and also was so sweet kind and reassuring!
So I usually use these people through AAA, I called at 0816 cause I have a dead battery in the car (can't get the car towed out of my backyard). Guy told me at 0816, he would send someone out. I call at 1140 cause no one has come yet for them to tell me they are not doing battery replacement today and they are only taking AAA calls. Every time I have used AAA & requested a battery installation, they never send anyone with a battery and I'm always told to call separately. There's a lady that works in the office, she basically gave me a price for everything, when I said moneybisnt the issue, she tells me to hang on then hangs up on me. This is very unprofessional and ridiculous when one person tells you one thing, but then someone else tells you something else. Do NOT recommend there services!
Dennis was amazing!! He showed up very fast, knew exactly how to tow a Tesla, and handled everything smoothly and professionally. The whole process was quick, stress-free, and done right. You can tell he knows what he’s doing. I really appreciate how efficient and respectful he was. Highly recommend Dennis if you need a tow especially for a Tesla!!
Dennis is the best he’s professional and did an awesome job getting me out of the snow. I would highly recommend him for any tow you need done. He needs a raise he’s a hard worker.
Dennis is awesome!!!! Very Very quick, cautious, and super sweet. He make sure he’s very safe with your vehicle. Will always recommend him specifically. Thank you so much, Dennis.
Dennis was very pleasant and on time. Before he arrived he asked was I in a warm place while I was waiting for his arrival. The world would he a better place if everybody could be as nice as Dennis.
Dennis was so nice and helpful very grateful for him and his service was very professional. He got my car in no time and brung it home. Super sweet thank you!!! Again
Dennis was my tow truck driver and he was awesome very friendly and was fast and efficient very professional five stars!!! It's nice to get someone who takes there job seriously would definitely like to get him as a driver for me if I ever needed to have my car towed again.
I would like to thank my tow truck driver Dennis for coming to my rescue. As.I was putting air into my tire the valve broke and it went totally flat. This was the last thing I needed in this frigid weather and it it dark. Once I receive my call from Dennis he said he would be there in 20 minutes and he arrived less than 15 minutes. Im truly happy that he picked me up and delivered me to my home safely. I recommend him for anyone that needs a tow.
Dennis got my truck out of a tight spot with ease. Loaded and unloaded safely and quickly. Also was very friendly Best experience I’ve had with any local tow company. Thank you so much
TLDR: the lack of communication with AAA and between employees of different shifts made an 80 year old man wait 6 hours to get his car towed.
I used this tow service with AAA yesterday and was VERY disappointed in the lack of communication this company has with both AAA and between their own employees. I had called AAA requesting a tow for a car stuck in the middle of a side street, a couple houses down from the house it came from (it was car troubles, not from snow, although metro Detroit was hit with an unexpected snow that entire day). It was for my elderly neighbor that I was trying to help.
After scheduling with AAA at 4pm, they sent multiple confirmation texts that the driver is on the way. 2 hours later, it is now 6 pm and I contacted AAA again and they said to call the tow place itself (Gratiot towing). I called and they told us that our tow was actually scheduled for tomorrow, but they will fix the mixup and have somebody out tonight in 60-90 minutes. Although frustrated, I understand things happen and patiently waited for the driver to come. It is so cold and snowy out, and my 80 year old neighbor refuses to leave the car stranded in the middle of the street, so he has been out there since he got stuck at 4pm. I just wanted to help and now I feel so terrible for giving him a towing service that is taking forever to come.
It is now 9:30pm and STILL nobody has come. At first I gave them grace because I’m sure they were backed up with this unexpected snow, but then at 9:30pm I called gratiot towing again to check on where the driver is. The person who picked up had NO RECORD OF ANYTHING, NOTHING from AAA, NOTHING from the previous phone interaction. Apparently there is NO COMMUNICATION between employees on different shifts.
I am not mad at the person who picked up the phone, because they really just got to their shift and they couldn’t find any information. But he could’ve been a little nicer and more customer service focused, instead of blunt and what came across as uncaring. The jarring rejection of an answer that he couldn’t find anything regarding our tow (and the seemingly lack of effort to try to) made me feel even more terrible that I subjected my 80 year old neighbor to this horrible evening of sitting and waiting around for a tow that will never come.
But what I am upset about is the employee who had worked before him! I double checked that I called that same number again (it was in my phone history!). At this point it has been FIVE HOURS. Even the police had come by telling my neighbor that they need to move the car to the side of the street at least and he had to tell them he is still waiting for the tow! I felt absolutely horrible for my neighbor and personally felt responsible for this mess of a situation.
Who was the original employee who said they fixed the mixup? Why couldn’t the second employee find any information regarding our request for a tow? Why is this so hard to get a tow from a TOWING COMPANY that is right down the street from us?!?! I would’ve tried calling a different tow company not through AAA if both companies weren’t still confirming they were coming!!
We called AAA again after the gratiot towing had no information, and they finally said there was a mixup (it is not clear if it is on their end or the gratiot towing end, or a combination of both) but they said it would be 45 minutes.
Someone didn’t come until 10:30 at night!!! And we called for a tow at 4pm!!! My poor neighbor waited in his car for 6 hours!!
I can understand that having a third party involved like AAA can mess up communication lines, but this is something I’ve never experienced before. Towing companies should be there in times of need, and both AAA and gratiot towing had failed me and especially my neighbor.
I know gratiot towing is not responsible for the mixup on AAA’s end, but they are responsible for the mistake on THEIR end!!! They need to fix their communication, both with AAA and BETWEEN EMPLOYEES ON DIFFERENT SHIFTS
Dennis was super friendly got me within an hour on a late night. He got us to the drop off location pretty quickly which I really appreciated. Would call again if I needed another tow.
Towing service today about 10:30 PM from Wade st East side Detroit.
Dennis is a great guy, he came on time, and was very , , very patient with me, and well -behaved. The guy has good sense of humor and skillful. He parked my car at the write spot at my house
I've received excellent service today. The tow truck driver was well experienced. I wish I could request him any time I need road side service!!! I also rate my service 5 stars because I didn't have to wait long.
Dennis was my technician scheduled via AAA. He was very helpful and friendly! Made the process less stressful as I was sending my car to the mechanic without me being there. Hopefully I get him next time I need roadside assistance!
Literally had to get my car towed down the street. The driver showed up within 15 minutes not the 30 to 40 minutes that I was told which was awesome I just really wish I would have gotten his name. He was very helpful and friendly. I would definitely use this company again. So thank you to the guy that helped me today.
Zachary came for my AAA roadside assistance request and was so pleasant. He addressed my vehicles problem and was friendly, courteous, and patient even though it was cold and dark out. He offered advice and was in great spirits which was such a nice experience while dealing with the stress of a car that wouldn’t start. It was a huge relief when he was able to get battery charged and vehicle running. Thank you Zachary for coming to the rescue and being so professional and friendly! Would definitely use this company in the future and recommend to others:)
Dennis was my service technician. He was phenomenal he was the second call that I made to Triple-A one call somehow the first call was marked as completed and that service provider did not arrive I contact AAA to place another call and Dennis arrived in 20 minutes of the PTA ETA of 60 minutes, on a cold dark night.
Thank you so much Dennis I appreciate your service. I can get my daughter to school on time in the morning.
My driver Dennis was very punctual and nice. He knows what he was doing. I felt like a VIP as soon as the tow truck got to me, Dennis put the heat on in the tow truck and I got warm. He should get a raise he went above and beyond to make sure I was ok. Thank you Dennis you are awesome. Denette Boucoume
Denis was quick getting to me . He was friendly and professional had my 2003 VW Passat Wagon loaded and secured quickly. I was at ease with his driving and would recommend Denis to anyone .
Dennis was prompt, respectful, and a pleasure to ride home with. I had to get a tow 20 miles away on a Saturday night. I was worried I was going to have to wait over an hour for a tow but I was home in about an hour after making the phone call to AAA
696 towing company 2.5 hours wait for assistance, and what should have been a straightforward process turned into a complete waste of my time, money, and workday.
I was assured multiple times that a tow truck was “five minutes away.” Despite being rerouted twice and repeatedly reassured, no driver ever arrived. I waited over two hours, including an additional 35 minutes after being told help was on the way. Ultimately, no one showed up. During this time, I was forced to spend unnecessary money on Uber rides,that waited and I lost an entire day of work due to your company’s failure to deliver on its promises.
This experience was unacceptable. Not only did your staff fail to provide accurate information, but there was also no follow-up communication or professionalism in handling the situation.
Please be advised that I am filing a complaint with the Better Business Bureau, reporting this incident on Google and Yelp, and contacting AAA to review and reconsider their contract with your company and sever ties
I expect acknowledgment of this complaint and a response from your owner
Reading the reviews, I was leery about AAA using these guys, but the tow truck driver was awesome. We had a great conversation and trip, and there was no charge. Treated me and my car with care and respect. 10/10
Ryan was great! I've had a horrible experience trying to get my towed to the dealership this entire weekend. Ryan was assigned to pick my car up, and he showed up several hours before I was expecting him to. He was very professional and helped put me at ease during a stressful situation. I can not recommend Ryan enough.
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