What clients say about Great Lakes Truck Service & Towing in Newberry (MI)
Girlfriend was stuck by newberry, 4 hours away from where we live.
Dispatch called a different tow company.
I assumed it was Great Lakes, so I called them after she sat for several hours to get an ETA.
They got ahold of dispatch for me and gave me an update on the other company.
Eventually she was pulled out by another company.
A little later Great Lakes called me back to check in on her making certain she got out.
Never got a tow from them. But I can attest to type people they are.
John came promptly to our rescue.
Top shelf guy! Him and his jeep with tracks, that was so cool, pulled our truck right up a big snow drift covered hill without any issues, and a mile further down a two-track road. Not to mention it was almost their closing time a day before the New Year's Eve holiday.
My husband and I, and our dog, highly recommend John and his recovery services. We couldn't have gotten out of there without him. He was God Send! 😎
Thank you Great Lakes Truck Service!
Jim & Becky
We hit a deer and were completely stranded. Rich towed us and made sure we got to a rental car so we could get home. He went above and beyond for two stranded travelers. The entire staff was friendly and kind but Rich really saved us and made what could have been an awful day so much better. I would recommend Great Lakes Truck Services to anyone. These guys take pride in their work and are all around good people!
Highly recommend them. The wheel bearing went on my truck out of nowhere. Rich was quick to the rescue, and even Rob working on the truck had it done in a timely manner Monday morning so we could hit the road. I would have been stranded if it wasn’t for them. They’re amazing and honest people. I fell in love with Newberry years ago, they just made it even better, thank you!!
Great, quick and fairly priced service on a day they weren’t actually supposed to be open. Service was far better than one normally sees. Highly recommended.
I was traveling from Virginia and broke down out in the middle of nowhere. Great Lakes Truck Services came to the rescue. The folks here are the best at what they do. I found them to be not only good mechanics but decent and honest people. They got me on the road quickly at a fair price. Highly recommended
Amazing customer service! Fast and efficient! Highly recommend! I was broke down at two hearted river and John arrived in a very timely manner. Thank you so much for offering a service with that down home feeling!
They wasted no time in arriving to where I was broke down. I really appreciated the honesty and service. You're in great hands if you break down and use their services.
We had a car issued we were wanting looked at while on our way from Nebraska and called about 5 or 6 places in the area. Great Lakes is the only one that could squeeze us in before the weekend. They looked it over for us and let us know it was a minor issue and could wait until we make it back home. They were not going to charge me anything for looking our vehicle over either! I do not remember the guys name, but he appeared knowledgeable and was very kind. Thanks again!
I was camping in Newberry and locked my keys in my vehicle. Not sure of the name of the gentleman who helped but he was amazing! Really quick response, very polite and helpful. Highly recommend Great Lakes Towing!!
RV wouldn't properly air up. Towed to their shop and the air leak was fixed quickly. I had them take care of other issues with the RV and my tow vehicle. Work was done in a timely manner and at a very reasonable cost. Great guys to work with. Would highly recommend.
Rich was Great!! He was so helpful and got us answers and gave us advice on where to take our vehicle, he was on time and us out of towners (4hours south) felt safe!! Highly recommend
John was great! Quick response and got me out of a frustrating tight spot out two tracking. Made a frustrating moment a much better day. Fair price, quick response and a great guy. No complaints, and if you need a tow, use these guys!
This company is a joke! They DOT inspected one of our trucks along with replacing lights, brakes, and a couple other things. After charging us an OUTRAGEOUS amount, we got the truck back to realize the brakes are soft, the lights are crooked as hell, and the speedometer doesn’t work (it should to pass a DOT inspection). Highly recommend avoiding this company.
I can’t say enough about these guys! Only company that could tow us we have a motor home. They allowed us to stay overnight in their parking lot and even hooked up to electricity! Hubby had to drive 4hrs to get the one and only tire in the UP we needed. The guys were so helpful and checked the rest of our tires. The girl in the office was exceptional!! Thank you guys again!! Highly highly recommend!
Steve and Valery Braunschneider
Was on my way for vacation from lansing when I had the unfortunate happen. My car decided to blow the serpentine belt on the side of us2 outside of naubinway. After some google searching and a call Great Lakes Truck Services was there to tow my vehicle they were even nice enough to drop me off at my hotel and to bring my car to me when repairs were done. Huge thanks to the company and crew for having me back on the road. The mechanic/tow truck driver was kind and courteous going out of his way to make sure I was back on the road.
Great Lakes Towing saved my trip! I’m traveling from Minneapolis MN with my dog, camping around Lake Superior. I woke up this morning and my car wouldn’t start. Several people at the campground tried to help but nothing worked. Jon came out to tow my car and took it to his shop and was able to fix it in 30 seconds. He saved me so much time and money. I’m so appreciative that he went the extra mile to help me out. THANK YOU SO MUCH!
Last Saturday June 8 2024 I found myself completely turned around and lost off a two track a few miles north of Deer Park. I panicked and only worsened my situation by driving further into the woods hoping I would find another two track or 407 County Road. To say I got my truck stuck is a ridiculous understatement. The next day I contacted John from Great Lakes Trucks Service. John quickly arrived to pick me up and take me out to where by truck was stranded. John refused to give up and was able to help me get my truck back on the original two track and out to 407, his towing skills are second to none. To anyone ever in this area I will only suggest Great Lakes Truck Service. John is an incredible and honest human being. I cannot truly express the gratitude that I have to him. Thank you John for saving my truck.
We got truly incredible service from Greg today!!! As noted by other reviewers, we learned to never trust GPS in the UP after finding ourselves stuck in a literal swap off a dirt road. With no service
it took hours to finally get connected with a towing company through the car’s emergency services. After much back and forth we finally got our exact coordinates to Greg, who had been driving through these off, off paved roads to find us. He made us feel a lot better about the situation and brightened our day while also saving us! Not only did he get us out, but made sure we drove in the right direction towards a real road. 5 stars is not enough!!!!
Had my truck towed here after an evening deer wreck. Tow driver was friendly and helpful, office staff was easy to communicate with, helped with jumping the truck when it came time to move it from the lot. Great service, nice people, a+++
We broke down on the way to the falls, no phone service, luckily we got discovered by a charming officer who works for the sheriff department here in Newberry. A nice sized storm had just passed threw the area and dispatch couldn't call us a tow truck so this awesome gentlemen drove until he found Merv. This is the owner of Great Lakes Truck Service, the kindest man I've ever had privilege of meeting, his wife is also the sweetest. Our car part wasn't going to be in for a few days due to the weekend, his family made sure we were taken care of and the guys that work there are amazing! Couldn't have broke down in a more charming area with better people if I tried, this place will always have a special place in my family's hearts.
Called AAA, and two other towing services when after I hit a deer in the middle of the UP with no luck. Called Great Lakes and they sent a wrecker right away even though it was 10:30 at night. Wrecker driver Greg g was super nice and friendly and very willing to help us out. He got us and my car home safe and I couldn’t be more happy with the service. Great towing service and our driver was awesome.
Generally when you have to call a tow truck it’s not because things are going awesome and you are having a great day. My situation was no different but Greg at Great Lakes made the experience so smooth and was so fast and easy to work with that frankly the entire ordeal very pleasant. I was riding my motorcycle on a Saturday in the middle of nowhere when all of a sudden it broke down and things came to a quick stop. I was about 7 hours away from home and fortunately was able to find Great Lakes Truck Service on my cell. They answered the phone immediately, arrived at the scene quickly and within the promised time frame and had all the equipment required to tow my motorcycle safely. Greg loaded up my bike super fast and agreed to take the bike to their lot until I could figure out how I could bring my bike home. It took a day or so to make arrangements and Greg agreed to meet me at their lot Sunday night so that I could pick up my motorcycle and bring it home.
There is frankly nothing that could have been done better and the tow fee was reasonable. If you have a problem you can count on Great Lakes and Greg to help you out! Thanks Guys!
Best towing service that I've ever used!! They towed me from waaaaaaay out in the boonies at the east end of Coast Guard Line Rd. after I listened to my GPS unit, trying to get to the Two Hearted River Campground in the middle of the night. NEVER trust GPS while anywhere in the UP except for on main paved roads!! The guys are Great Lakes Towing knew exactly what to use to get my SUV and motorcycle trailer back to the main road. Thank goodness I had a dual sport motorcycle on the trailer that I could use to ride through 8 miles of sand, out to the main road, to find them. lol
It was a big adventure, they took me out there in their huge deuce and half truck, with a flatbed trailer. Super nice people, and very knowledgeable about how to "unstick" a vehicle with no damage. I'd highly recommend them if you need a tow anywhere near Newberry.
Awesome experience! We were just passing through town, and were parked at the disc golf park, when we realized our camper van had a flat tire. We have roadside assistance through our insurance, and our insurance found Great Lakes Truck Services and sent Chip to us! Despite being on an unmarked road, Chip found us really quickly, and he was really friendly and super fast! He had our flat tire off, our spare on, and all aired up, in less than 15 minutes! I would highly recommend Great Lakes Truck Services!
Great service! Was in muskellunge lake for camping and got stuck on a dirt road that Siri sent me down. Locals say never listen to SIRI. Chip came, picked us up in a HUGE military truck from the gulf war and was AWESOME! I would definitely recommend!
These guys are awesome! My truck broke on the road but I was able to get to their shop somehow. They evaluated the damage and were able to repair semi truck's transmission within 24 hours. They got me back and running on the road in two days.
Thank you guys!!!
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