Took my car to the shop and within hours they diagnosed it and made a plan for me to be able to pay for it was a wonderful experience. I now referred my friends and family. Keep up the good work ultimate.
We broke down during the Christmas Holidays. Our 2023 Traverse needed a new engine. Ultimate Auto found us an engine (and transmission). They took the time to listen to our concerns, offering several options to proceed. We live over two some hours away and feared we would not find a good mechanic. Not only did they provide a loaner-saving us a lot of money-they offered top notch service. I would highly recommend Ultimate Auto for minor, major car repairs.
I had a fantastic experience with Ultimate Auto! Their communication is top-notch. I was kept in the loop throughout the entire repair process, so there were never any surprises. The work was excellent, completed right on schedule, and very budget-friendly. Highly recommend them for anyone looking for reliable service.
Wonderful experience, great crew, very informative, very transparent and upfront with everything going on. One part got delayed in shipping and they immediately notified me and offered a rental to help while the van was down. Very very pleased with the service, the work and the whole thing.
Jeff and the staff here are great! He overestimated the cost and delivered great service. Got my car on the road quicker than originally stated! Also offered a loaner at no cost to me. Yall, don’t sleep on this place! You won’t be disappointed!!!
Super nice people got my Toyota Highlander in on short notice installed a water pump and got it out of the shop on time so I could go on my vacation without delay. It is the only shop in Jackson that I trust to work on my vehicle
For oil change at least, pull up to the back bays, they seem in the office to be doing repairs here too, but the back end perpendicular building seems to be the oil-joint for sure! Seriously can't get over how down to earth, polite, caring, honest, and great everyone is!! Even the guy doing my oil took time in the back to point me to the bays and goof off with me too! I'm such a child! Hahaha! I made an appointment easy peasant right on the website, and they texted me the address and even though i was a few minutes past they got me right in easy peasy! So glad for these guys!
I know Ultimate Auto will take good care of me when I bring my car to them. I was given a loaner car when my car was being repaired. Everyone should bring their auto here, such a great place.
Terrible Experience. Came highly recommended but go at your own risk. $650 to tell me exhaust valve leaking. Not recommended. People were nice. Owner was not.
The inspection of my drivetrain seemed to be very thorough and complete. It was completely different from another repair facility that I've trusted for years though. So that makes me wonder about the accuracy of the previous diagnosis. Or maybe they just didn't go into all of the details and explain ALL of the problems to me. Specifically referring to the ujoints which weren't even mentioned. They did point out one of the tires that was cupping. This was supposedly due to the problem with the drivetrain. But I didn't really understand how it could only affect one tire.
They were also about $500 more expensive then the other place I've been using for all of my car repairs.
However, I think they know what they're doing. But I'm not sure if I would use them for major repairs until I can trust them completely.
As far as this review goes. It's obvious by the separate links that they don't want any negative comments posted. However, you can't give both separately. You can either click on the link that is connected with the Google review, or the link that tells Ultimate where they can improve. You can't do both. So I had to mention it here in order to give an honest review.
Update: I have since had my wheel bearing replaced by Ultimate. It cost about $600. December 2025.
Everyone I've spoken with has been very helpful and professional. I've received text messages regarding my appointment and was able to communicate with them when I was running late. The work was top notch and only took about 3 hours compared to the 2 day estimate from my other mechanic. Probably because he would have had to send out the bearing to get pressed out.
All in all I'm very satisfied. They even took time to show me the old bearing to confirm the excessive wear. I plan to use them again when the need arises. And I would recommend them for any of your automotive repair needs.
Plus they have a really cool coffee machine in the waiting area. It has Latte and several other versions of coffee. And, it's pretty good coffee!
They were able to get me in the same day to look at my truck. Gave me a loaner, ordered the parts, and had it back to me by noon on Monday. They were very helpful from start to finish!
Ultimate auto has made me a customer for life. Jeff and his crew went above and beyond on a simple transmission repair, and while they had my vehicle longer than expected it was well worth it! Ultimate auto is honest and compassionate. I won't go anywhere else.
Ultimate Auto provided a quality experience with timely efficiency. I feel much safer driving around my kids in my Town & Country after picking it up from Ultimate Auto. Shout out to Kate B for the great customer service and getting me scheduled so promptly!
I am new to the area and was looking for a reputable service shop in the area. From the first phone call until the job was finished, nothing but professional, quality service. Karly up front was courteous and very knowledgeable. Jeff the mechanic spoke to me after the service was done just to update everything he did. Pictures were taken of the issues observed and were sent to me via email. No pressure put on me to have the work done, just recommdations. I appreciate everything Ultimate did for me and will definitely return for future repairs.
They've been taking care of my vehicle for 5 years since I originally purchased it. I'm always treated well. Always met with respect and a smiling face! Their payment options are a lifesaver! I can't recommend them enough!
I recently visited Ultimate Auto for an oil change and mentioned to them that previous technicians had noted “drain coming out rough” during oil changes but never explained the problem. The staff at Ultimate Auto took the time to inspect and physically show me that my oil pan needed replacement.
They scheduled an appointment to replace the oil pan, complete the oil change, and perform other repairs I had listed. They provided me with a loaner car so I could get to work—no car rental needed. The team was friendly and professional throughout the process.
I appreciate their honesty and customer care, and I highly recommend Ultimate Auto to anyone looking for reliable automotive service.
Went in for an oil change. Great service and an amazing price. I have also had mechanical repairs done at Ultimate Auto. Everyone is always friendly and professional. Prices on all repairs have always been reasonable.
Quick and friendly service. They did the usual inspections that typically come standard with most places you can go for an oil change, they took a handful of photos to show different angles of an issue on my car and gave me a quote for the next step of said issue. With a special/coupon they offer on their website the price was exceptional. Highly recommend these guys!
This was my project car. A 1988 Chrysler Conquest, with approximately 62,000 miles on the car. I wanted to restore it to new condition. It was neglected in a field, mice had eaten my wires. However I was told to by another shop in Jackson, that Ultimate Auto was the one to go to. Well I had it towed to Ultimate Auto. I said I wanted the fluids changed in engine, transmission, radiator, and old gas drained from tank. Plus I of course wanted the engine to start. Well after nearly 4 months of excuses, me needing to call on the progress weekly. They supposedly changed my fuel pump, pressure regulator, some gas lines. Not one drop of fluid was ever changed, not even the engine oil. This was verified by a certified mechanic in Lansing. Also someone crossed two lines in my throttle body. They partially fixed my wiring for starter to work. But this car still doesn’t start, because when I went to pick it up, a mechanic was just starting to replace the diaphragm in throttlebody. I was there with a tow truck to move it to Lansing, because after 4 months I had enough excuses. So I was told my bill was $3500.00 dollars, and my car wouldn’t start. So while I’m waiting to tow car, I’m told I need to pay another $500.00 for some service they forgot to bill. The tow truck driver couldn’t move my car unless the bill was paid. So I paid the bill and left Jackson. I gave them 1 star, I would give a zero, but it doesn’t exist. My project is on hold, due to lack of incentive. Maybe I got the wrong service representative, but Ultimate it isn’t. Have you ever had your car in any shop for 4 months? Maybe if they had to order a new engine, and transmission in Germany or Japan. Kind reminds me of Irish Travelers. So Beware! The owner even called me after this review, claiming it was unfair to his employee’s, then offered me $200 dollars to pull the review. Well some employee should’ve told me they couldn’t fix my car, in the first week, charged me a reasonable shop fee. I would’ve paid the fee, and towed it away.
I have always had a good and friendly experience every time I've ever needed to get work done on my vehicles. Your employees are very helpful and honest in my experience. Keep up the good work.
This experience was like a breath of fresh air. I have intermittently taken my 2017 Jeep Cherokee to get checked because the check engine light was on and the remote start will not function until it is resolved. I’ve paid for several “fixes” only to have the light come back on within a day. Scheduling a time to be dropped off and be without a car is difficult. Ultimate Auto allowed me to schedule on the website and request a loaner car. This process was seamless even though I had to trade cars after hours. All of the paperwork was easily completed online. They did a thorough diagnosis of my car and found it needed a catalytic converter. They came up with an estimate for the replacement as well as doing other required maintenance ( tune up small oil leak repair). We scheduled the repair and I was again seamlessly set up with loaner car for free. The communication was fantastic. They stuck to the time line as well as price agreement. Very friendly and professional.
This place is absolutely amazing. My transmission went out the weekend before my child’s wedding which took place 9 hours away. They gave me a loaner car, was able to fix my car while I was gone, kept me informed, and the staff are wonderful. I definitely will recommend them to other people.
Their machanics do great work. They are fast in service and very friendly staff. Prices are very fair. We will continue to use Ultimate Auto as our go to shop.
I have used Ultimate Auto Repair on South St. twice now and will continue using them. So happy I gave them a try. Very professional, very courteous and very knowledgeable. The staff is excellent, and will take care of you from the time you call to the time you pick up your vehicle. As a 75 year old I have been to many shops in Jackson but none like Ultimate , give them a try I promise you won’t be disappointed.
Absolutely wonderful experience. I had major engine work done and they did a great job. I cannot say enough about Jeff...professional, kind and a truly good and helpful person. Thank you Ultimate Auto!!
The folks here are immensly knowledgeable about repairs and will give extensive details as to what needs to be fixed. They also give a recommended timeline "to do" list when they see small changes that generally lead to major issues.
Pricing has always been most reasonable in comparison to other autoshops. People are friendly and a pleasufe to do business with. Carly and Jeff are awesome! Highly recommend!
Very decent sale on oil changes right now. 39 dollars for full synthetic. Very high pricing for auto work though. Ill be back for oil changes. Took about an hour from arriving to pulling out.
My brother in law had some work done here, they sold him shocks and struts, brakes and tires. Returned the car and 300 miles later he asked me to look at the car for a wobble he was feeling. I inspected the car, found all 4 wheels had been left loose And one of them was so.loose it had broken off studs and messed up the wheel it's self. He called, informed ultimate of the problem, they paid to have it towed back to them, they replaced a few studs and lug nuts on the broken wheel but ignored the oval lug holes in the aluminum wheel. Over the phone they told my brother in law it was safe and ready to go Then called him back an hour later stating his brake pedal was low and he should have them check it out, he informed them they needed to check it out because they had just done brakes on it. A day goes by and they call him tell him his care is safe and all set no charge. He then asks me to look it over because he dosmt have a good feeling over the whole ordeal. I found that wheel to be unsafe and was about to fall off the car because the lug holes were oval. I had to call and talk with the manager who swore up and down the wheel didn't look like that when it left and he would have never let it leave unsafe. B.s. They let this customer leave with unsafe work and knew about it. I had to have a long conversation with the manager before he would replace the wheel. Took them over 2 weeks to get a replacement wheel.
I would not recommend this place to anyone. Had to basicly beg them to fix this car after they messed it up. And let the customer leave 2 seperate times with unsafe repairs I have been in the automotive business for over 13 years and have never seen such shady work.
I can post pictures of the wheel they assured was safe Avoid this place at all costs Not their first bad review
If you're looking for any Car Services, STOP RIGHT WHERE YOU ARE and go here! Amazing, is the only word to describe my experience here. They went above and beyond my expectations. They took me out and showed me the undercarriage of my car, showed me what was wrong with it and what I needed to do to fix it. They offered me ride to where I needed to be then came back and picked me up. They gave me a written estimate and even offered financing, thank God! The people are very friendly, trustworthy and honest. No hidden cost, no run around and no problems. Basically a very pleasant surprise to find this Gem of place. I definitely will be a returning client.
May 24, 2022
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