Not worth the headache. Stay away. Copart itself is great, my friends and I have bought at least a dozen vehicles from the Michigan locations over the past few years, but the Lansing yard is THE WORST. The front desk employees are failures. They are miserable people who will not help you or show you an ounce of respect. Firstly, they canceled my delivery because I was “outside of their range”, which is understandable but inconvenient. That “delivery range” information is not posted anywhere. The Detroit and Flint locations have BOTH delivered to the address that Lansing refused to deliver to (the Lansing yard is same distance away as the Flint yard). Next, I showed up with a rented trailer to received the vehicle I had won, which clearly stated in multiple places that it CAME WITH KEYS. The keys were clearly visible in the interior auction pictures, zip tied to the steering column where they should be. When I arrived, the keys were missing. Numerous front desk employees informed me that “keys are stolen all the time” because their “yard workers are unsupervised”. They were nowhere to be found in the vehicle. I had to pay a mobile locksmith $250 to make a new key for my vehicle, COPART DID NOT REIMBURSE ME FOR THIS. They were unsympathetic and offered no solutions to this problem created by their own worthless employees. The Detroit and Flint yards keep the keys to their inventory vehicles locked inside the office, and they must be checked in/out securely. The Lansing location DOES NOT SECURE THEIR KEYS because it’s “not worth their time”. Completely unacceptable. Additionally, the windshield on my vehicle was BROKEN by a Copart staff member who opened the hood aggressively, shoving the hood into the windshield and cracking it severely. A replacement windshield was $500, COPART DID NOT REIMBURSE ME FOR THIS EITHER. Do NOT bid on vehicles from this location. The staff are rude, useless, and incompetent. They deserve every second of the verbal abuse that they get on a daily basis.

Dane Hoffman

06/26/2024 01:22:38

Had an interesting experience this round. Came to preview 2 run & drive vehicles from my watchlist in person, but only one started up. Wait time was about 30 mins & I was chaperoned to the vehicles after loader brought vehicles up to the front. Won 1 of the vehicles the next day & it was delivered 4 business days later.

King Blue

10/25/2024 16:08:01

This is for copart in whole not just lansing location. As a dealer tried to renew my acct. was told my sales tax license couldnt be used because it doesnt have the same address as my sales lot. Wait on hold for 30 minutes because for some reason if you pay your fee with a debit card you cant request a refund online. I use these same documents with ACV, open lane , manheim and adessa auctions with no problem. Fees are ridiculous anyway. I will just stick to the dealer auctions i guess. Sorry you could be missing out on alot of sales from a reputable dealer.

Brian Baker

08/08/2024 20:28:54

this Copart trying to sell for me their vehicles without bidding on them and one of the vehicle was 2008 and they told me I did bid on them once I did not bid on them and another car that was trying to sell to me 2013 Dodge and that car the airbag was damaged and even the front end and end is all damaged and I did not bid on this vehicle because their website was frozen on June 21 and I did call and explain that issue the website was frozen but they did not listen to me when I start with Copart I did deposit $400 and $249 for my membership Copart and I had a deal the $400 was refundable but unfortunately Copart went against that deal and also I did not bid on any Vehicles since 2 years ago and now Copart charge me $1,200 for no reason and Copart they tell me they can give me my $400 refundable back and they told me they cannot refund me the $400 until I pay the amount because I did not take those vehicles and they are forcing me to take those vehicles for no reason and I did not so I highly recommend Copart 0 out of five star in Lansing Copart because they are trying to make business with their damage cars

Ali Abdullah

07/25/2024 01:30:35

My vehicle was towed their by my insurance company. They threw some of my personal belongings to the back of my car, but they stole the rest of my belongings. When I reached out to customer service they had every excuse in the book. They took important items including clothes of my kids, money that was in the middle and personal mail with my name on it, charger to my phone and. Important paper from when my mom passed. As if totaling my vehicle was not enough. These people are shady. The manager is a disgrace.

Nisha D

10/12/2023 01:56:52

Stay away , if your purchasing a car go check it out in person , if they say run and drive it doesn't mean that . They inflate the condition so it can attract more money so they can get it sold . They only profit on vehicles sold . I sent my vehicle here to sell and I attached the rear bumper in the trunk because it was damaged and fell off. When I seen the lot ID of my vehicle running they attached my bumper back on purpose to make it seem it had less damage. I did not want to rip anyone off or make it look any better then what it was . I already got paid my insurance company so just from seeing this I can imagine how they teach there staff members to run this business.

LENOARD LINWARD

08/22/2023 15:21:39

I've been buying vehicles from Copart for 15+ years, this is by far their worst location to deal with. Multiple vehicles are labeled "yes has keys" and even see them in the pictures. But go to pick the vehicle up, and all of a sudden keys are gone, management won't do a single thing about it.

Justyn Witzgall

11/06/2023 15:07:12

Super nice workers at this copart. Lost my keys in the lot after closing hours and wuan helped me and found them for me! super nice guy.

NISMOE 0429

02/26/2024 04:19:48

I had and accident on Halloween of this year. I lost my driver's license in the mess and after searching everywhere else I did some digging and found where my truck was taken. I called copart in Lansing and not only did they have my license they are going to mail it to me. Thank you so very much

Scott

11/16/2023 17:08:16

My vehicle was totaled and my insurance company had it towed to Copart Lansing. I called, I was told my belongings would be in the back of my vehicle. When I arrived much of my possessions were thrown in the back of my vehicle but many things were MISSING. When I went to the desk COPART didn't know anything about that????? Also they had an envelope with some of my important documents in an envelope behind the desk. Had I not realized. I would have driven an hour home before I realized it. DO NOT DISPOSE OF PEOPLES PROPERTY WITHOUT OPPORTUNITY FOR THEM TO RETRIEVE FIRST.

Janice Charlebois

07/06/2022 14:21:30

Fast in, quick loading, fast out. Very nice ladies in the office paperwork was waiting for me by the time I got the load strapped. The loader plopped a 4door wrangler on a little uhaul car hauler perfect the first try pretty impressive. Nobodys first day at this location lol

Bill Richards

08/27/2020 22:19:04

Was here 1 hour early for a pick up appointment. The care operator told me his boss said I’m early I can wait to get help.

Honest Anonymous

02/06/2024 17:55:21

Enjoyed the Experience of Purchasing a vehicle from Copart Online Auction in Lansing MI. Staff was very helpful.

Gin Juice

04/30/2019 15:50:19

I dropped my original title off as per instructions in my insurance claim… office staff remembers me… but it’s funny they forgot to scan in my document or even write down the tracking number of the package stalling my insurance claim!!! They’re great and easy to get ahold of people but they’re not taking any responsibility other then verbally saying it’s their fault IM STUCK IN THIS STATE BECAUSE OF YOU

People OfPeople

11/02/2021 21:33:34

I’ve purchased several cars from Copart. The people are friendly and always helpful. If there’s one thing that could be changed is if they loaded cars a little faster and would load single trailers before car haulers so they don’t have to sit for hours

Jason Reed

02/10/2021 23:14:27

BUYERs BE AWARE, My VIHECLE was almost picked up by somebody else, had I didn' t show up at the moment that the lefter was puting it on a towing car who apparently was intending to steal it. It was stealing situating because he told the lefter that it was his. My recommendation for copart to avoid such loophole (possibility of theft) is to send the the ID number of the buyer to the lefter who would in turn ask the buyer to show him the ID so that he can compare and determine if that person is the true buyer.

Ali Alhagari

03/05/2022 00:11:33

Bought a vehicle from them. Called to get a new piece of paperwork that was done wrong and I was told to bad. So I guess the only way to get this resolved is to contact their corporate office, the better business bureau, Michigan state police and a lawyer about a fraud case. You charged me for title work and you didn't do anything. All I want is this fixed.

Charles Gouveia

03/01/2019 01:00:04

Ridiculously slow .. Been waiting for over an hr for two motorcycles . would not recommend anyone to come wait for this long. Copart needs to step up there game . a little over a year ago they had a good loader operator .. Everyone knows who that was ..

Joshua

12/09/2019 17:45:12

By far the worst location I have ever been to , employees are very rude,and they hide the serious damage that the cars have , I bought a car with front end damage but when I came to pick it up it also had top roof damage, and very bad frame damage , none of that was in the pictures , and the regional manager didn’t want to do anything about it and told us if we don’t want the car we can just sell it on the side of the road, never buy cars from this copart location if you don’t want to get scammed (buyers beware if you are buying a car from this location and the photos are at an odd angle or blurry then they are hiding the damage)

Beemer kid

09/13/2022 15:26:09

Truck listed as runs and drives. Drove 2 hours to pick it up and it doesn’t even start! Timing chain broken. Avoid this place. Bunch of liars

Car Spare Key

12/12/2020 00:51:51

They don start loading to 9 am employees chatting they don't care if you outside drivers very lazy they only take your 15 minutes to do check up

poncho Marquez

03/23/2022 13:15:28

The staff at the Lansing Office is wonderful. I like the whole experience, just wish the charges by CoPart were less.

David Ringlein

08/17/2020 14:06:24

They didn't disclose what all was wrong with a car I bought there, nor did they show full picture of dashboard so someone could see the check engine lights on !!!!

Martrice

07/04/2019 00:16:31

I've been to many Coparts and this one was one of the best. Everyone there was very pleasant to deal with.

Jeff Fluharty

12/05/2017 15:23:50

Would give zero stars if I could, sold me a car and no title has ever came. Won't even talk to me on the phone about it

Lawrence Upshur

10/03/2019 17:01:24

Everything from my car missing! Would not acknowledge they cleaned my car out or assist me!

Colleen Smith

03/02/2022 17:05:40

Big Women inside has attitude the one with broke teeth also hide damages In pictures very slow bad customer service worst copart in Michigan

OPRZ Gamer

07/09/2020 16:33:02

Sold me a car with front end damage got the car and the motor was locked up and filled with water because it was in a flood which was not disclosed in the AD.

Ali Elkhechen

10/23/2019 14:13:38

Quick and easy vehicle pick up. Friendly staff

Frank Gineman

01/06/2022 21:18:07

Good service friendly people. Must register before entering the lot.

Bilal Naqvi

06/16/2019 01:44:52

Address:	3902 S Canal Rd Bldg 1, Lansing, MI 48917
Phone:	+1 517-322-2455
Services:	Auto auction
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 100 Reviews
ZIP Code:	48917
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Copart - Lansing JunkYard in Lansing (MI)

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