What clients say about A&D Collision and Glass in Haslett (MI)
We had a small chip in our windshield. I called a few places, but was always sent to a call center somewhere other than Michigan. Feeling a little frustrated I thought I would try one more place, I called and talked to Gwen. She was wonderful to work with on the phone, I drove over and they had my chip repaired in half an hour. I would definitely take my vehicle here again. Thank you Gwen!
Jared and the team at A & D body repair were awesome! Great workcompleted on time, at estimated price and exceptionally well done! Great communication throughout, as well!! Can’t recommend the team at A & D more highly!!!
📍A & D Collision in Haslett MI
DO NOT TRUST OR GO THERE.
They tried to swindle me for $1958 for WINDSHEILD WIPERS/and “looking under the hood. I can’t make this up.
BACKGROUND:
I just moved to the area two months ago and shy of a month ago I got my windshield replaced at A&D collision. I saw they were family owned, and when I spoke to the people, they were extremely friendly and even had a shuttle to drop you off home.
Within the month, I’ve barely had to use my windshield wipers between holidays travels being out of town and the weather wasn’t bad prior to me leaving. Within the past week that I’ve been here I noticed they slowly were slowing down and ultimately stopped.
With urgency, I contacted them today and had them look at it this morning. They called me back quoting me $1750. They told me that the bolts within the windshield wiper transmission were stripped, and that the left and right windshield wipers that hook into it are also damaged so without any leeway all three parts need to be changed. He tried to push me on to go on a payment plan and asked me if I wanted to work with getting it bumped down maybe a few hundred dollars but that’s all he could do. That just sounded way higher than anything I could’ve imagined, and even when I looked up online nothing was coming up in comparison like that. I told him I would be coming to get my vehicle. Upon arriving, it was mentioned to him the irony that I’ve had my car for four years and not until I got my windshield replaced by them, in the same month have my windshield wipers stopped working. Upon returning my keys to me, the mechanic was trying to charge me $208 because “his guy looked at my car”. I had thanked him for their service of looking at my vehicle, but had he mentioned to me prior I could’ve had the option to look elsewhere, not knowing such a high fee would be charged. After making numerous questions in regards to this fee, he looked annoyed and just handed me my keys and told me that he would “handle it”. I had to walk out the front door and walk around the building to the back of the lot to find my car.
THE KICKER: I took my car to Davis Collision in Haslett- and they were nice enough, though it’s not their typical work, to take a look for me because they thought that sounded like an unreasonable situation. It took them less than five minutes to pop my hood and show me that there was nothing wrong with my car and that THE BOLTS WERE LOOSENED. They tightened the bolts and my windshield wipers are back to normal.
FOLLOW UP: I returned back to A&D collision and spoke to the manager and expressed the massive amount of disappointment and feeling so taken advantage of. Especially walking in alone as a young woman, the stigma around mechanics I really was just another target. I trusted them. The manager tried to gaslight me telling me that “ I’m sorry that you feel that way, that we misdiagnosed your car”. *He went on to tell me that most of their clients are women and that they take care of them*.
They didn’t miss diagnose my car, they blatantly lied. I am so lucky that I have friends and loved ones that I could contact in these moments. It is absolutely heartbreaking to know that there is this type of behavior a business runs by, and upon searching around some locals refer to the A & D to represent Always Dishonest- I guess they live up to that.
Definitely do not recommend them at all! Girlfriend takes her car in because windshield wipers stopped working after they had just replaced the windshield. Try charging $208 to look at it without being told so and then say it was $1700 to fix it. I get involved. I take the car to my buddy shop. The only thing that was wrong. Was the bolts need to be tightened down took about 10 seconds windshield wipers worked perfect!
Jared was amazing at A&D. I cannot thank him enough for the rides, communication, & care he provided for me & my mom!! Him and the team are such professionals and are actually passionate about providing good, quality service. Cannot recommend this place enough!
My vehicle had over $7000 worth of damage and when they were done fixing it, it looked fantastic. Looked like brand new again and it was cleaned inside and out!
My experience with A&D Collision and Glass is amazing! After I was informed from Gwen about an accident with my windshield repair, she called me about the incident and was able to reorder my glass and fix it within the next day. The service and staff
at this place is great and welcoming! I highly recommend going here!
Amazing team! Fantastic work! One morning driving to work in the dark on my normal route a deer decided to jump out in front of me and i could not stop in time. You know that feeling when you are about to crash your dream truck and there is nothing you can do about it? That's what happen to me, I LOVE my truck! What started out as a terrible morning was magically made better once my truck was towed over to A&D and I met Ian & Kyle. From the jump they reassured me that they were going to everything in their power to fix my truck and fight the battles with insurance on my behalf. This is exactly what these two gentlemen did for me. When I tell you that they took care of everything; that is exactly what they did, I am completely overcome with gratitude that they not only fixed my truck, but gave me regular updates and even accommodated some personalization I wanted done to eliminate the chrome finish that was installed from the factory. My truck looks better than new, oh & they detailed it to boot. If you ever find yourself in a situation where you need some repair work completed professionally, do yourself a favor and reach out to Ian or Kyle at A&D; you'll be glad you did. Thank you again A&D, I'm super happy & thankful.
Customer service is beyond amazing. They go beyond their jobs and make sure you are well served. I can't thank Ian enough for all his help and support. Thank you!!
Recently, we had a mishap when parking our beloved old motorhome in the barn. Since the motorhome is 21 years old, a traditional repair would likely have been a total if we turned it into our insurance. We drove the motorhome to A&D to show them, and discuss our options. Ian and his associates discussed three different options. An hour or so later, we drove away with a functional repair that we decided was the best option for us. It was taken care of right on the spot, while we waited.
I can’t say enough about how friendly, knowledgeable and helpful everyone at A&D was, and fitting us right in on the spot was amazing!
I’d highly recommend A&D!
So I went online and scheduled and appointment on Labor Day. I even got a text confirmation confirming it before I came. When I got there, they were closed for the holiday. I drove over 25 minutes to find out that it was closed. Then online it should not have said they had available appointments that day. Plus they even sent me a text confirmation of the appointment which led me to believe that they were open.
Kind staff, replaced my windshield. They drove me to and from my church (waited there while the work was being done). A very professional shop! Would def consider them in the future!
Would 100% recommend them never will go anywhere else to have my Bodywork done. Ian and chelsie help me out when my insurance was giving me The runaround. Great price Excellent Communication I never had a call to ask what was going on. They always let me know.
I try to shop local to help ensure that local businesses in my area stay open. I needed a new windshield, thought maybe I could get away with just a chip repair. 4 guys came out to look at my car check it out. Everyone at A&D repair shop was amazing to work with, they kept me up to date throughout the day, and when my car wasn’t ready by the time I needed to go to work they brought my car to me when it was finished!! Thank you Jared and team for an amazing job well done! I highly recommend them if you need anything done, thank you again
Had a crack in my windshield repaired today, and I will definitely come back for other auto service work! I found them on Google while searching for local glass companies to do the repair, and they were the first to answer the phone. Their price ($80) was literally less than half ($169) what Safelite quoted so I immediately made an appointment. Kyle on the phone was super nice and informative about the whole process. And the other office person (sorry for forgetting your name!) who is in the back cubicle was very friendly getting me checked in and making small talk.
Jordan did the repair. He was amazing and explained it to me before and after. He also gave me a great referral for some minor work that I need done. I love that they didn’t just try to convince me to get the work done there and they clearly have the customer’s (and the car’s!) best interests at heart. It’s worth mentioning that as a female that knows nothing about cars and came alone, there was zero pressure about doing other repairs, services, or upsells, which is definitely not always the case at automotive repair places. I paid the exact price that had been quoted on the phone.
I have terrible windshield luck (have had multiple cracks repaired and a full replacement in the past) and the repair looks just as good as ones I’ve had done in the past. Jordan told me they only recently started doing glass, and I’m so glad they did! (They had me in and out in about an hour!)
Had my Suburban in for some body work. Jared and Ian were great. Excellent communication throughout the process and the work done was high quality. I’ll definitely be back when I need work done and will spread the word to others too. Thanks very much!
I’d say im some what of a regular customer, was excited to hear they added glass to their arsenal, I got a windshield chip repair done today, and I’m
Convinced they replaced the whole glass they did soo good hiding the chip. Highly recommend and I might crack my windshield again just to see the magic happen twice. THANKS A&D 🫶🏼
I had my windshield chip repaired today and i was in and out within a Hour. The team @ A&D are outstanding people and would for sure refer anyone to them for all you collision or glass needs. Kyle and Ian in the office are great people to work with to get your vehicle fixed and back on the road in a timely manner.
Outstanding Service at A & D auto & body repair – Thanks to Chelsie!
I had an amazing experience with A & D after my recent accident. From the moment I walked in, the team was professional, friendly, and efficient — but I especially want to give a huge shoutout to Chelsie, my service advisor.
Chelsie went above and beyond to keep me informed throughout the entire repair process. She was incredibly patient, explained everything clearly, and made sure I felt comfortable every step of the way. Her attention to detail and genuine care made a stressful situation so much easier to deal with.
The repairs were done perfectly, and my car looks brand new again. I can’t thank Chelsie and the team enough for their top-notch service. Highly recommend this place
Worth the wait! I needed a new side mirror, and a bump/paint repair. I waited about 6 weeks for a complimentary loaner which was fine as my car was drivable. They were busy, which I took as a good sign. The work was thorough and well done! You can’t even tell damage occurred. They reviewed photos of the repairs, helped with my deductible, offered a free oil change for later use and completely cleaned the inside and outside of the vehicle. Communication and service are top notch.
5 Stars – Honest, Skilled, and Professional!
I brought my car to A&D Auto repair after issues with my hood latch. Chelsie and Ian were amazing—super helpful and transparent. They uncovered structural damage missed by a previous shop that only fixed cosmetic issues and made sure everything was properly repaired. I found them through great reviews, and now I see why—the whole A&D team absolutely deserves the praise!
Sunroof glass repair went very nicely. Finished on time, finished below quote, and did a great job. That's a recipe for repeat customers.
Cleaning the interior and exterior was a nice touch. I think the interior of my car hasn't been cleaner in over a year.
Patient, thorough and quality. If I had to sum up my experience with A & D for my vehicle(s) and interactions, then those would be the 3 words used. They patiently explain the answers to my questions, they are thorough with their work and they stand by it. The A & D team will continue to be my service team of choice.
I was recently side swiped on the express way; I decided to take my vehicle to A&D collision after reading the great reviews on multiple platforms. These guys/girls do excellent work and ALWAYS make sure repairs are done the correct way. They also took the time to explain things to me as a normal human being and not from a repair facility stand point. I will definitely be back.
I'm deeply grateful for the incredible collision repair team, especially Chelsie. From the moment I walked through the door, they treated me like family rather than just another customer. When I told Chelsie I had been in an accident, her first priority was ensuring I was okay - that kind of genuine compassion can't be taught. Throughout the entire process, the team kept me well-informed and worked seamlessly with Frankenmuth Insurance. Unfortunately, my car was totaled, but the team's expertise and care made the best of a difficult situation. It's truly heartwarming to see such kindness and skill - it really makes you appreciate the good people in this world.
I bought a used car that had an issue with the doors rubbing. They adjusted the hinges and touched up the paint. Did an excellent job for a fair price. About 10 years ago they also fixed my daughters car that had a tree fall on it. Same excellent job and fair price. Highly recommend them!
My husband and I had a nightmare of a car that looked like it was in good condition if you didn’t know what to specifically look for. Ian and Dale were incredibly helpful with pointing out the concerns they found and treated my husband as someone they were genuinely looking out for without any financial agenda. They pointed out significant issues with the Honda civic that the dealer was not transparent about. Ultimately the car should not have even been on the road. We are both incredibly grateful to the employees at A&D collision who helped us and specifically Ian and Dale!! Thank you guys!! We highly recommend working with them and will without a doubt be using them in the future.
Excellent customer service. I worked with Ian and Dale in the collision department for a pre-purchase inspection on a used vehicle. The car had been in an accident and then repaired, and I wanted to have the damaged area inspected structurally. After removing some trim, Dale found a lot of structural damage to the car that had been covered up superficially. They also pointed out that a significant portion of the quarter panel and bumper were repaired with body filler. Ultimately, the car was determined to be unsafe due to the superficial repairs, and I didn't purchase it. I have never been to a shop that has provided such an honest and unbiased opinion. These guys have my business for any collision or inspection-related auto service.
I came in for an estimate for scuffed quarter panel on a lease turn-in. It turns out that the leasing company isn't charging very much to accept the car as-is, so I didn't end up getting it repaired. The estimate process was fair and painless, They suggested options from a simple polish and brush-touch to a more comprehensive repair, without any hard upsells. I can't comment on the work quality since I didn't have any work done, but the business side is honest and reputable.
I just have to say that from the moment that I walked in until my truck had been to the body shop and the service department, it was basically first class all the way .
Having worked in retail myself, my company knew that we could never compete on prices with everything type of thing. But the one thing that we could do was give superior customer service and that would bring customers back to us over and over again.
And that is exactly what I received from Ryan and Justin and forgive me if I forgot some of the other names because I just had surgery and was a little out of it but they were so polite and friendly and genuine.
The work was completed promptly and the prices were very reasonable and I appreciate it all that they did.
They followed up with phone calls or texts so that I would be in the loop all the way and in my opinion went out of the way to help me get new tires because they knew I needed them and with my right shoulder being completely replaced I needed a reliable and dependable truck to get me around safely.
So all I can say is that they want me over and my neighbor goes to them for their RV and my roommate is now going there for servicing so word of mouth is the best form of advertisement.
So once again I rarely give out five stars and unless something drastically changes they will continue to get a five star. So if you've had bad experiences at a dealership or other service stations, give them a try. You won't be sorry.
Thank you, A&D Collision. You are a top-rated company and it shows.
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