A&D Auto Repair Inc. in
Haslett (MI)

Let's talk about character for a moment. Prices are negotiable. We can compete to find the best brands or cheapest repairs.... but what matters to me the most is honesty and character. Ian Hagen has it in spades. He: -was honest about the scope of work and kept my mom in the loop about her repairs -chose to allow her to keep her loaner vehicle for a full week after insurance bailed and allowed her time to find a new vehicle -offered a free, pre purchase inspection on any car she chose to bring. -let her keep the loaner while minor repairs on the new car we're completed elsewhere -offered reasonable prices on a new set of tires should we wish to purchase them in the future. -did a windshield chip repair on her new car for no cost -and even stayed after hours to help me retrieve a set of lost keys. Beyond that, he and Gwen were warm and caring through the entire process, and I was extremely impressed with their demeanor throughout. And I say this as someone who is not easy to impress. Ultimately these small things are what win long term trust and future business and I will be pleased to recommend folks deal not only with A and D, but with Ian specifically. To Ian, thank you so much for all you have done and will continue to do, and please keep it up going forward. Trust is hard won in this industry and youve done an amazing job earning it.

I've had two recent experiences with A&D and both were not good. They definitely charge...in excess as they seem to be VERY aggressive. Anyway, they charged me 600.00 just to diagnose (not repair) a problem that should take less than one hour to determine...I decided to tow the car back and repair it on my own. Again, they did NOT fix it...all they did was remove and inspect (R&I) ONE part and charged 600.00...three hours to remove a vaccum pump...really? In the end..they quoted 7-9k for the repair and I did it in my own garage for a fraction of the price (NOT three days of labor as what was spec'd). It seems they cater to the fleet customers and I'm sure their service quality is fine...but again they are aggressive with their recommendations and pricing. My family and I will go back to our normal shop for repairs I can't handle.

I had a lot of things done to my car, so it was expensive -- but reasonable considering the parts and labor involved. A&D was prompt and professional, and they communicated clearly. I can't ask for more!

Honestly, this was one of my best experiences with a shop. I came in with a car that had a transmission issue, and they provided a very detailed diagnosis with real supporting data instead of just guessing. Although it was disappointing to hear that my car needs a new transmission, the quality and care that A & D provides is much higher than other shops I’ve been to. I had gone to multiple shops before this trying to get help, and they were the only ones who took the time to properly diagnose the problem and explain what was actually happening. A little on the pricey side, but absolutely worth it for the level of professionalism and honesty.

I have been meaning to write this review for at least a week. I stopped by there on a Friday and thought it was strange that the exterior door was locked but I could get into the little lobby. I rang the door bell several times but no one came out. Then I realized that they closed early on Fridays. It was like 2 degrees out and my tire was very low ( purchase the tires from, A&D) While I was sitting in my car, a technician approched me and called me by my name, said his boss in the collision dept saw me and sent him out to see what they could help me with. I was so surpried when he told me to pull into the heated garage and he procedded to check all my tires for me. And this one of the reasons I have been a loyal A&D customer for 15 years!

I explicitly declined diagnostics when dropping off my vehicle and provided my own replacement part. Despite that, a diagnostic fee was added anyway, parts I did not need were initially included, and the estimate repeatedly changed only after I challenged it. This was not a misunderstanding, it was a pattern: undisclosed or unauthorized charges inflated estimates that changed when questioned add-ons included until explicitly challenged I am documenting everything and am considering filing a consumer protection complaint with the Michigan Attorney General regarding undisclosed fees and unauthorized diagnostics. If you use this shop, get everything in writing, demand itemized estimates, and do not assume verbal instructions will be respected. I would not return.

Fully answered my questions. The courtesy rides were a life saver. Even when there was an issue after they made it right! Definitely recommend A&D!

Jacob I believe that’s his name anyways..I went for inspection, oil change & tire rotation, and man was super nice and chill. Took about an hour and did very good I know it because the ride back home was smooth. Definitely recommend.

Very good customer service and responsiveness. Nice electronic quoting and invoicing system all online and sent via email and text. Very detailed inspection. We’ll be back and share our satisfaction with others!

From the front office staff to the techs on the floor to the little air freshener in the vent when you pick up your car, the passion and engagement from this team is undeniable. I had the opportunity to bring my vehicle in to the crew at A&D Repair in Haslett, and they handled the 200K mile maintenance, fluid flush and oil change for me with professionalism and cared for my car down to the detail of washing it when they were done. This team is clearly led well, guided by their goals to please their clients and powered by employees who feel like they are making a difference. I highly recommend this company, and will be relying on their support and expertise in the near future.

Since it was my first time imma be a fair to them as they was to me. As a business owner i know how hard it can be to run a business. With that said i would never try to scam or pull anything shady. The same cannot be said for this company. Pros: The work was done. And done pretty well. Even got a nice call about it a week later. Cons: They was trying to bury my business charging me over 6k for brakes. Inflating the price on everything from extra parts i didn't need, to almost 100 bucks just to put on windshield wipers. Not only that, they cost me a extra day and a half of work, then try to blame me when they ordered the wrong parts. Which is why everything got pushed back in the first place. Now i can list a few more cons, like i was overcharged on most of the parts because i could find them cheaper, or the fact they don't list they labor hrs so you could get double- charged, or charged per individual service like my windshield wipers. To really drive home the point i can just post my invoice. But i would like to be fair. With some push back i did get the price to drop. Could it been more? Absolutely. We talking about a few months rent, car notes for most of the year, just a lot can be done with that kind of money. In this economy this amount of money would kill businesses. Next time just don't be predatory and communicate better. SN: Always do your research and ask for the invoice in detail. Complete details.

We’ve worked with AnD Repair on over 50 of our vehicles, and they’ve been absolutely outstanding every time. From heater installations and body work to regular maintenance, they handle it all with professionalism and attention to detail. They’ve worked on both Sprinters and Toyotas, and their knowledge across different vehicles really shows. Roy, Josh, and Ian are great to work with—honest, responsive, and they genuinely care about keeping our fleet on the road. We trust them completely and highly recommend AnD Repair to anyone looking for reliable, high-quality service.

I cannot say enough good things about this company. During a very difficult time in my life, they went above and beyond to help me. They took care of my car repairs after the passing of my husband, and that kindness meant more than I can express. Their compassion, integrity, and willingness to help speak volumes about the kind of people they are. I will always be grateful and highly recommend them to anyone looking for honest, caring service.

Definitely do not recommend them at all! Girlfriend takes her car in because windshield wipers stopped working after they had just replaced the windshield. Try charging $208 to look at it without being told so and then say it was $1700 to fix it. I get involved. I take the car to my buddy shop. The only thing that was wrong. Was the bolts need to be tightened down took about 10 seconds windshield wipers worked perfect!

From the moment I walked in, I felt taken care of. The team explained everything clearly, handled the insurance process smoothly, and delivered excellent results. My car looks perfect, and the customer service was top-notch. Thank you for making a stressful situation so easy!

They did a thorough check of everything, giving me confidence for a long winter trip — at no charge! They recommended new windshield wiper blades, which I purchased and they installed (outside in bitter cold). The only negative was totally my fault: I forgot to tell the clerk at checkout that a discount was available on my account — it would have covered the wiper blades :-(

Car needed new turbo system. Sean kept me up to date with parts and prices. A&D warranty on parts and labor and pricing were major considerations for A&D to do the work. Thank you Sean and the techs at A&D Auto in Haslett Michigan.

After initial repair on my 2014 Silverado, more issues with electrical and few injectors were discovered. Thank you Josh for working through the problem and fairly settling it. Running smoothly now and getting a lot better gas mileage!

My husband took our car in for a fix - it was making noise. We were quoted $2500 for a fix that online he could see would typically cost $500-700 for parts and labor total. When he balked at that price, the A&D rep quickly said he would take $500 off the price. We went to another shop and paid $575 total. Do your homework before accepting a quote from here!

Jackson at A&D auto went above and beyond to provide service for us when our car broke down an hour from home in Haslet. He thought through solutions that were supportive to our needs and showcased that their values as a company. I felt a little more at peace in a hard situation, they truly made me feel like family they were always looking out for!

A&D is great! Had my car towed over there as I had a problem with the exhaust. They laid out all the issues with my car and were transparent about what was absolutely necessary to be fixed to make the car drivable and what were the “nice to haves”/ future issues. They fixed my exhaust issue in a timely manner. I would definitely go back!

My first experience with A&D was wonderful! I'm new to the Haslett area so I wasn't sure where to take my car for repairs. First I called, and Jacob, bless him, spent quite a bit of time answering my questions and giving me price quotes. He was so patient and polite. I got an oil change and cabin filter change. They did an 80 point inspection which checked everything from under the hood to the tailpipe. On top of that, the price was great! They are a great team! I was so impressed that I plan on making them my go-to car repair shop!! Thanks so much guys!! 👍👌

I was really happy with my initial experience at A & D. They got my car in quickly for brake work, were extremely customer-oriented, thorough, and transparent in diagnosing what needed to be done. Jacob, my mechanic, was great. I would definitely go there again, and I strongly recommend them!

5 Stars! I had an excellent experience with A&D Auto Repair for my Audi's muffler repair. From my first phone call to my visit in person, I was impressed with their communication and professionalism. The service advisor, Jackson, was not only knowledgeable but also genuinely helpful in explaining the repair process. I was able to get in quicker than other local shops, and the job was completed to my satisfaction. The repair came with a warranty, which added peace of mind. I highly recommend A&D Auto Repair for anyone needing reliable and efficient auto service, especially if you’re an Audi owner!

I highly recommend Jackson and the entire service team at A and D auto and body. They are very knowledgeable about all vehicles and extremely professional, organized, efficient and reasonably priced. They recently repaired the brakes and rotors and replaced the tires on my BMW and I was very pleased with them. I highly recommend them and will definitely use them again.

There are not enough words to express my gratitude to Chad, Ian, Kim the entire team at A&D auto repair. They went above and beyond for me. They did an outstanding job on fixing my RV issues and making sure I was road worthy and safe for my next adventure. Again thank you team A&D team.I Will be back and would recommend them highly to anyone.

Thanks guys for helping me keep my 2000 Saturn in wonderful condition. You really are the BEST! Once again, my experience with this company was great! My daughter’s Subaru needed some work and it was well taken care of at A&D. Thanks to all of you. It was my first visit to their new shop. It is very impressive. More important their repair staff are wonderful! I had a check up and repair needed on my 2000 Saturn. Thanks to the A&D staff this old car has remained in extremely good condition. Previous review: My GMC was quickly repaired, the suspension problem is in now good working order….. Josh was very professional and i highly recommend A&D