What clients say about Twin Lake Auto & Tire in Twin Lakes (MI)
First time there and treated like a lifelong friend. Excellent top notch service. Respectful, professional and they listen to all questions and concerns. Will definitely go back and keep referring family and friends to this hometown business ? ?
I called and left a message with my name over 1 month ago but yet I have not received a return call.
I had been taking my vehicles to them for many years yet they are too busy to return my call.
Apparently they have too much business to worry about keeping a regular customer or at least appearing to care about returning calls.
I've been going here for tires and what not for over 10 years, maybe 15, back when Keith's dad Dave owned it.
Always liked it because while you wait there's usually a cool dog or two there to occupy ones wait time. I mean it beats reading women's day or some shit right?
They have NEVER failed to treat me right so give them a try, they will do the same with you. They are HONEST AND COMPETENT and FAIR, things that are increasingly rare in the industry today.
I plan to see them again this week for more tire work.
Our water pump started leaking, and these guys were fantastic. They diagnosed the issue fast, got it fixed efficiently, and had us back on the road in no time. While waiting, I really enjoyed checking out all the awesome welded art made from old scrap metal – a really unique touch! Highly recommend!
I had a vehicle towed in to be fixed (third party towing company). The vehicle had tires changed, battery replaced as the mechanic said the battery was unrecoverably dead, and had the battery drain diagnosed and fixed in a timely manner. Updates on things were very helpful. I haven't had any issues with the vehicle after the repair, and it's been a couple of weeks.
Great experience. Reasonably priced, knowledgeable, transparent, and forthcoming with information about the process of the repairs before during and after. I had another problem show up after my first visit (unrelated to their work) and these people jumped through hoops to get it remedied. I was given advice throughout all visits, even if it meant I fixed something on my own. Honesty, integrity, and competency may be in short supply these days, but I have not experienced any evidence of these qualities being in short supply at this facility.
Our daughter was at a local camp as a counselor and had car problems. The folks here are very honest and reasonably priced and took care of the car problems the next day. I would highly recommend them.
If you want to bring your truck in for the same reason 3 times in a row for the same issue this is the place to go. They could not figure out how to fix the high idle on my truck and when they ran out of guesses they told me to play YouTube mechanic, so I go and start working on it to find they cut bolts and didn’t replace them so my air box is just loose now, left vacuum hoses loose and when asked what they’ll do about it they tell me how I have to fix it unprofessional gave me my truck and literally had there fingers crossed instead of actually fixing it I’d recommend Walt’s over them and that says a lot
I have taken my cars here several times over the years for various services. I always get extraordinary, personalized customer service and pay very fair prices. You get small town attention that you won’t get at dealerships or larger places. Recently. Keith went out of his way to help me. Highly recommended.
Keith at Twin Lake Auto is the BEST!!
I woke up to a flat tire this morning. Keith got me in right away and repaired my tire. I was back on the road in no time. Keith ROCKS!!
These guys have always been great to my wife, driving her home even when service work was going to take a while. I recently dropped off some new tires and my cars wheels to be mounted and balanced. My wife picked them up for me the next day and when I went to install them on my car, I found that EVERY wheel (chrome) was scratched and scuffed. They said nothing about it when my wife picked them up. Hate to say it but won't be going back.
