NorthStar Auto Repair in
Houghton (MI)

Outstanding customer service. They were able to get me in last minute, made everything easy with diagnosis and replacing parts after.

Early October, the wife and I were traveling back from Copper Harbor when my exhaust went south. The car was extremely loud, and we were just able to drive to a parking lot and start making calls. This was on a Thursday and the first 3 calls the soonest MAYBE we could get in was on Monday. We were actually staying in northern Wisconsin for vacation, but we were over 300 miles from home. The 4th call was to Jason at Northstar. He said bring it righ in and we'll take a look. Long story short, from the time we dropped the car off and walked to restaurant for lunch, the car was on and off the rack before we could finish lunch, and took a total of 30min. These guys were AWESOME! I figured it out and the costs for a hotel in Houghton for 5 days min, and paying for 3 more days where we were staying (if they weren't booked already) plus food, would have been close to $2000, not to mention a runied vacation. Then Jason tells me my massive bill for this lifesaving repair was $106 and change. I blinked a couple times and replied that I hadn't paid $100 for a car repair since I was 16 years old. If I lived in the area, these guys would be my go to shop! Thanks again!

I had part of the muffler system fall off my vehicle in the morning. I called Northstar Auto and they got my vehicle in within a couple hours and had it fixed by the end of the day! They were great at communicating with me and had, overall, amazing customer service!

I took my 08’ GMC canyon in for an estimate. Compared to others I went to, they have been the best! They went above and beyond to see what issues I had. I know estimates can be a pain for mechanics because sometimes there are no profits after. They listened and were super easy to talk to! Thank you!!

My son’s Jeep had brake issues and we call North Star. Jason was very helpful and able to get the Jeep in right away. They did a full inspection and was able to let us know what was critical and what could wait. Prices were fair and got the job done in 1 day! Thank you Jason and team for getting my son back on the road safely!!!

Jason could have not been more accommodating to us as our Infiniti QX60 was making a front end noice and we wanted to see if it was a safety issue. While they did not do “any work”, they test drove the car and put it up on the rack to see it was a worn strut that was making the noise and was not an immediate safety issue. They said “no charge” for their evaluation. Don’t hear that much these days and we appreciated his kindness and expertise.

Wonderful shop. We were camping in the UP pulling a trailer, with kids and dogs in the car, and the AC started acting up and noisy while we were on the road. We wanted to make sure we were safe to keep driving. We called the shop and they got us right in and diagnosed a blower issue (luckily not a compressor) and squeezed us in while the trailer was still on and dogs and kids still on the car. Such a blessing they did us this favor.

Excellent service, knowledgeable, efficient, friendly, reasonable costs. Honest people. Beautiful blond wood lobby to wait. Bathroom wonderful clean, easy for orthopedic issues. Can’t say enough how happy I am with this business. For a traveler someone you can trust.

I was in Houghton spending the weekend with friends when my exhaust broke away from a muffler. I was referred to NorthStar by a local dealer who couldn't get me in. Jason at NorthStar understood my dilemma and squeezed me in, saving me a long drive home with a broken exhaust. Also, It was clear they knew their business and they showed me the failed part, telling me its common for my truck. After about 40 minutes I was back on the road with a quieter truck and complimentary bag of licorice. As I was leaving Jason said the owner worked on my vehicle, so shout out to him and his great work. I definitely recommend this shop.

A coworker recommended them to me because my muffler and exhaust fell off on the way to work one morning. They squeezed me in the next day and made the whole experience easy. They called me, gave me my options, and helped me make my decision. (which was the cheapest) They quoted me a price and when I got there, it was $65 cheaper! On top of all that, I got in my truck and there was a gift (a package of licorice) in my cup holder. 5 stars all the way! These guys are great!

So awesome to work with! Got me in quick and very easy to get a hold of! Gave me a ride to work and have options to pay and view inspections online which is great for someone who works the 9-5!

I want to thank the Northstar owner and employees for getting me out of a bind. They went above and beyond to help me and did an excellent job in a very quick time. Although I live a few miles away from the shop, I will highly recommend to friends and family to Northstar for vehicle repair. Thank you Northstar.

NorthStar is really great. I am about to go pick up my car here shortly. But I really appreciate them keeping it real with me. There is somethings down the road I need to worry about, at this point my car is just fine, but they won't work on my car until they really know what's wrong and it helps. I wanted some things checked out and they did the whole checklist. Thanks guys ?

Great shop! Jason was a pleasure to talk to and communicated great. They had to send my car off for alignment to a different shop twice, and knocked the second alignment off the bill. Initial inspection included pictures which was very good! Will be giving them my business next time.

I am a student at Tech and I went here because my hood would not shut. They fixed it so quickly that I did not even get the chance to get onto the public transit before I got a message that they were done. The customer service was great and the cost was reasonable. I will be using their service in the future if needed.

East to work with, straight forward no hassles. Inspection report and estimate was texted to me where I could approve or deny any given section as I wanted. Had pictures and videos to accompany each section. Could even pay online if I wanted. Fast, got it in the shop in only a few days and it was done a few days later. Very nice especially after knowing they had to order a more difficult to get part.

Absolutely amazing team! Honestly, I can not say enough about this team, their professionalism, and service. To preface, the weather conditions weren't great and many neighboring shops were unable to even look at my vehicle for several days for even so much as an estimate as a result. While, Northstar still had a backlog of vehicles they were servicing, Jason (who answered my call) was the only shop that asked me questions, probing me as to my situation and need rather than being simply satisfied with turning away a customer who couldn't operate on a longer timeline. Given some of the vehicles they were working were at a standstill due to customer authorizations, part deliveries, customer key's etc. they were able to squeeze me in despite a full lot and only having called merely minutes before. I happened to arrive during their lunch time and didn't mind the additional wait, especially with Jason's communication of it to me. This small moment, however, did allow me to see a telling aspect of how well this shop runs. When lunch was over, every technician stopped to have a quick recap with Jason to debrief on the work needed that afternoon. It was a small moment, quiet, and quickly done. But a small moment that shows the nuance that goes into leading a great team and great business. Everyone was attentive, dressed in uniform, and ready to dive in afterward. Soon, my car was reviewed and not only was their estimate process super fast, but also well integrated with technology so that it could be sent directly to my phone for me to review, approve, and send back, without even getting up from their lobby. Merely a few clicks and the team was able to get the work started. When the work was done important notes were covered with me like, the included alignment and even my own responsibilities for checking the lug nuts. Again small details, but details that were communicated. A couple hours later, I was back out on the road, a vast distance, bridged, from a disabled car to making it on my way back home, several hundred miles south. Even concluding our business, Northstar still let their commitment to service be felt, with their business card secured to a package of Redvine Licorice left behind in my car, much like a mint on a hotel pillow. Details... Continue the work you're doing and how you do it!!! Thank you and your team Jason. Incredible work! Forbes

The North Star team was great. When I lived up here I went to other shops and now I'm regretting that I didn't just go to North Star in the first place. I appreciate their customer service and their online platform where they give a list of everything they looked at, plus allowing you to pay online. Super convenient. Plus they left a little candy treat in my car when I picked up ?

Most expensive bag of candy ever… Though honestly I loved the place they were quick and Efficient and even gave photo’s which is a first for me and it’s amazing! Found that the problem was the solenoid valve busted and quickly swapped it out couldn’t ask for anything more

Gentleman at front desk was very nice! A little more expensive than your typical drive in oil change but much more detailed. Full checkout on the vehicle. I don't mind paying more for piece of mind. I would definitely recommend this auto shop!

5 hours from home and we begin the day with a check engine light. Stressed, we headed to AutoZone for a diagnosis and were told it was an ignition coil. We scanned Google reviews and beelined it for NorthStar Auto Repair. I told Jason my sob story, and without hesitation they set to work even though they were closing in 30 minutes. 29 minutes later we drove away with new spark plugs, ignition coil, and no check engine light. Phenomenal customer service. Jason saved our vacation. I'd give 6 stars if I could. We are so appreciative.

NorthStar Auto has once again exceeded my expectations with their exceptional service. This marks my third visit to their shop, each time I've experienced friendly staff and a speedy and top-notch repair—all at a great price. During this particular visit, I was facing a hole in my exhaust system, a problem that could have potentially required a costly replacement of the entire system, including the catalytic converter. Thanks to the expertise of their mechanics, this was resolved with a quality repair. Thank you NorthStar Auto!

They fixed my brakes, and they sent pictures through the whole thing from estimate to repair. They also sent pictures of two other issues they found. I really like their online and text features. I could see what they did, what they found, when it would be done, and what the cost would be. They also gave me redvines, and everyone I interacted with was very friendly and professional. I feel lucky that I just happened upon them, and I can’t imagine going anywhere else for future repairs.

Highly recommend. I spoke to Jason about my brakes, as we were getting ready to go on a long trip, and needed them done ASAP. He explained they were pretty busy, but would try their best to get it done before the end of the day. He was able to get my car done with less then a days notice, quoted me correctly, the pricing was fair, explained things thoroughly. We are very satisfied with our experience at Northstar Auto. There was also a special red vine treat left for me in my car as a thank you! Great customer service! I'll be bringing my vehicle back for future repairs.

NorthStar is a fantastic place to get repairs done. I had my vehicle in for loud exhaust and Jason explained the issue and my options clearly. They were also very transparent with the prices. On the plus side, I got my car back the same day! 10/10 recommend this shop and I will definitely go back for future work

I would give 5 stars for the customer service (politeness from the staff) but 1 star for the services that they do to the car and the price that they charged. I went there because the I rely on the Google review. Apparently they charged $580 just to cause another problem for the car and they didn’t even willing to fix (after causing the other problem!! And said probably we have to spend another $1000 just to fix to other stuffs). I know my car probably old (2011) but I think the price that they charged is too much. Maybe students and low-income family is not their target market afterall. They didn’t do all the examination for the car (they just DID the service based on the customer complaints toward the car). I wonder why they even bother to charge $55 when they didn’t inspect and examine the car throughly. Save some money, go to other auto-repair (eventually there are some other great auto-repair in the area that won’t cost you any money for examine the car first + give honest detail service). No hard feeling to the manager that in touch with me, Rick. You did the good job handling the customer service. But sorry, the business shouldn’t be done like that.

The Muffler Shop is a great auto garage. The service is excellent and very friendly. The team members are patient and very willing to speak with customers so as to explain mechanical issues and a proposed plan of action or to just provide advice. The prices are fair and the staff seems very honest. I believe The Muffler Shop to be the best garage in the Houghton/Hancock area.