What clients say about Church & Sons in Otisville (MI)
My wife and I were blamed by them for not ????? having her water pump working while the "mechanics" worked on the engine, geeze go figure THEY blew up the engine and then they blamed US????? STAY AWAY AT ALL COSTS
I’ve taken my vehicles to a lot of mechanics in Genesee County over the years and I honestly think you will get the best service for your money at any of the Church & Sons locations. Fair prices, amazing customer service, and you will get your vehicle back quickly. After the recent experience I had with them getting my control arm replaced on my Ram 1500, I will be bringing my wife’s car here to get fixed as well. Highly recommended.
This place is the best. It is very difficult to find a good repair shop that you can trust.
I am very happy that I found Church and Sons in Otisville.
All the work they have done to my F250 has been excellent.
Communication is on point as they always keep you up to date on the progress of your repair.
They have my business from now on.
Never again!! I’m so thankful for my second opinion, even despite them (church and Sons)asking by who and where and how much? It saved me $700.00. $89.99 for a A diagnosis is all you’ll ever get from me again!! SHAME ON YOU!!
I recently bought a 2010 Chevy Cobalt they had for sale and have been thrilled so far. For the age and miles, I think I got a really good deal. I knew there was going to be need some work done when we took it just for a second look, and the team gave me a fantastic deal and job on some struts and shocks. Bell Tire was trying to charge me a ridiculous amount more. The team here also told me there was some work Bell Tire said I needed done which I don't. That is honesty. They could have just done it, but they were not going to do a job which did not need to be done. Friendly, helpful, honest people. I definitely would feel safe doing more business down the road.
I normally do not do a bad review about a business. However this time around it is unfortunate to report that "Church and Son's" in otisville Michigan was a total nightmare. My family and I took in our GMC 2004 envoy due to a electrical issues. The service we paid for was to have it diagnosed. However without even asking for permission from the customer. The team went ahead and made repairs.We paid them for their service and time of course. Less than 24 hours later the problem was not even fixed. We return the vehicle to Church and Son's thinking that they will re-diagnose it and find out what the actual problem is. For a 2-hour job it took the team five days to return my vehicle back to me. To make matters worse they decided they wanted to charge us an extra $150 just to get a vehicle back that they misdiagnosed the first time around. Keep in mind that I was quoted $100 for a diagnosis to begin with. I will never use their services again. It is unfortunate because I used to use their services all the time with prior vehicles. Mike the owner should be ashamed of his team.
Premium auto repair shop! Great mechanics, excellent customer service, and all at great prices. They got my 20-yr old car running like new. I wouldn't go anywhere else! Best shop for miles around.
Very professional, straightforward and friendly staff. Every time I have gone there they have gone above and beyond to get what you need on parts, tires, etc not to mention good pricing.
Did a great job on my truck .I will be going back .Checked it out did absolutely necessary repairs and suggested some others without just up selling them.
Very good service had a couple issues with my vehicle still leaking antifreeze after it was serviced. They had no problem making it right and fixing the problem with no further charge. Turns out it was just sweating horse power!! Silly me... 💁♂️🤷♂️🤦♂️
Great Place. They had my car in and diagnosed with in a couple hours of having it towed in. Then had the part delivered and installed within 12 hour's. Great service and great group of guys that work there. Will definitely be back with any and all my cars needs!
I had trouble with my tires going soft. I would pull in and peep my horn, and someone would come out and put air in my tires, no cost. I get my oil changed. I bought a bulb for my blinker. They changed the blub without charging me. I got tires and they are working well. I have always found them friendly.
We have been consistently happy with the service at Church's. The staff is wonderful and knowledgeable, and they're always able to help with routine and non-routine car maintenance and repair.
Services charged then not performed.Sad is the amazing excuses they gave my wife before deciding they would replace my tire at THEIR COST FOR THEIR MISTAKE.I liked the place for convenience.I will make the 7 mile trip to next auto repair from now on.
Great customer service ! They have been taking care of our fleet of cars for a long time, and always able to drop me back off at work when I deliver my car to them for service.
We have taken our cars here for service for years now!! Their service and workmanship is excellent! The guys are friendly and professional! We now send our adult children to them!!!
Huge lesson learned......would have saved money and time if I had just stayed with you for repairs. I had gone to a Master Mechanic who worked from his home.... four months later my car was still not fixed and he was rude and tried to tell me my car was fine and that I was the problem , not the car..So I paid money for repairs that didn't fix the problem.......In two hours in your shop you fixed the problem with my vehicle and you were very respectful.....thank you !!!!
I took my 2007 Dodge Nitro in to Church and Sons from a friends referral. They were awesome.
Assessed the situation, made recommendations that were in my best interest... I then was able to make an informed decision. They did exactly what they said they would do.
I now have a new go to car guy.
Thank you,
Mark Woebbeking
I would like to thank the guys at Church's in Otisville. They help me with every problem I may have. It may be my Malibu or Mom's Impala but they always do their best. They realize that I care for my disabled son and my elderly Mother and have always done their best to get the vehicle fixed and back to me as soon as possible. They have done everything on these vehicles from replacing the engine cradle on the Malibu to batteries, belts and anything else that needs doing on the Impala. They are wonderful about telling me what needs doing now for safety etc. and what can be done later when my finances are more in tact. Rick, Mike and all of the other young men that are there go far above and beyond whenever I need them and I could not be more happy that these gentlemen are in my corner and ready to help me whenever I need them. Blessings on them all.
