This rating is based on customer reviews, inventory size, pricing, and service quality
LaFontaine Ford Lincoln Flushing Service in Flint, MI draws polarized feedback: outstanding, personable staff in sales and service earn praise, yet others report poor communication, misapplied pricing/coupons, construction hassles, and very long wait times with no loaners and work needing re-do. Overall score: 62/100. Themes: strong professionalism; inconsistent estimates; customer service varies; access/location changes confused some. From limited recent reviews, no insight on inventory variety, yard organization, or ease of finding parts. Overall: mixed trend with sharp highs and lows.
We had an exceptionally good sales experience provided by Heidi Keck. Anna had car loans from Lake Trust which apparently does not record them with national credit registry bureaus, and with only a debit card, had NO credit rating. However, Heidi did some homework and got us a 7%, zero penalty load (From Lake Trust, can you believe it !!!). And this is from a GM career guy buying an Explorer from a FORD dealer ! This whole thing went pretty smooth, considering that the 'credit' barrier' was eliminated first, instead of being a last minute hurdle. So, I salute Heidi for the patience, clarity, attention to a special customer's needs, low pressure, and for putting up with my terrible sense of humor aimed at a Ford place.
BTW: I have all of my GM vehicles serviced at LaFontaine Highland, where Kevin Bright does an admirable job of keeping me roadworthy, serviced in a timely manner, and polite responses to my jokes.
Service Pfizer does not keep you up-to-date. Like he said he would I know for a fact? They give me one price. Then I had a coupon for $50 off. Went there to get my car. The price was $50 more than what it was supposed to be than with a coupon. It took it back to what I was quoted
This service center has had my vehicle for 11 days now because of a no start issue.
Not once in that time have they offered me a rental or any good reason why they have not been able to fix my car.
Do yourself a favor and do not bring your vehicle to this service center!
Before the switch to hill road we worked with Justyn for our fleet vehicles and she was amazing to work with. New service advisor that was assigned to us would not give us straight answers and the answer would constantly change. In addition after the move we had to get a few things redone as they werent done right. Wrong oil dipstick was placed when lower block was rebuilt. Supposed to get a replacement but still no response after 3 months.
They were very nice respectful all the workers was but I highly recommended gentleman name Sean White he went above and beyond for me he worked extremely hard took my matters into hand and did the above and beyond to make sure that I was happy I recommend everybody to come to him if you want a good salesman that will be straightforward kind-hearted and respectful he's your guy I'm definitely got a new car that I will be going to for all my car needs if I could give more than just five stars I would another car lot get me wrong and when I told him he fell back for me and made sure he made everything right best car salesman ever!!!!!!
They are still working on area . Had to drive through a muddy area in order to get to dealership! Video was no longer available to watch on my phone to see what was being done t I my car . Rush rush service they should have stayed in flushing . Brand new building service doesn't match the new decor.
This is by Far the Most Professional, Hard working car sales company I’ve ever purchased a vehicle with!! I was serviced by a very Nice Guy by the name DOUG EEDY. Do yourself a favor and ask for Doug! He went above and beyond for me and my family!! I’m very grateful for his help. Definitely a 5 Star service!! HIGHLY RECOMMENDED!!! 5-2-23
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