O'Reilly Auto Parts in
Niles (MI)

I should have gotten the gentleman's name, but he was more than helpful about getting the lug nuts I needed. I would have been walking out with the wrong ones if he had not taken the time to make sure.

Helpful staff and good variety of brands of parts.

Giving them 5 stars because they have parts in stock that is shocking, they have amazing store hours and the staff is knowledgeable and helpful. How many car parts stores are open at 7:30am and open until 10pm? Not a lot where I live. Kudos to O'Reilly and to the staff willing to work those hours.

Found some great deals today and always get what I go for! Thanks Oreilly

Very helpful and knowledgeable people, willing to help you with whatever you need, Mitch was super friendly and funny! I'll definitely come back!

Guys were super cool. I blew a charge pipe on my truck and not only did they let me fix it there they let me borrow the tools.!

They were very helpful with a challenging part. I really appreciate them!!

Always can find what I need here! Nice store, friendly staff, always a good price with better product than other competitors. Not to mention…If you need to borrow a tool, they got you covered!

Sam was awesome and did everything she could to help me fix the problem I was having and that she did. Great service!

This is my go-to store for anything automotive. I've always had great experiences here with ample selection of parts and tools. The customer service has been top notch, in my experience, with staff being very courteous, professional, and amicable. During my latest visit, I was assisted by Lea and Dani, who were both absolutely amazing. These ladies certainly know what they're doing and how to run a shop. They were very patient with my queries and ensured I had everything I needed for the job at hand. A+

Love this location, all the employees are very patient and willing to get your questions answered. Join the O’Rewards, decent deals and they track everything you buy. Very convenient.

Thanks Brady for the great customer service and knowledge!

Got new windshield wipers, and they put them on for me. Very friendly.

The staff in Niles were great and went above and beyond to help me. Highly recommend!

Consistently have to come back to get the right part bc they sell you the wrong one. Whoever is behind the counter, esp the one girl today is terrible. Why wouldn't they have someone work there who knows vehicles so they can sell you the right part the first time? & it isnt just me, my family goes in quite often & has the same problems. This is the only O'Reilly in Niles so of course we have to go back sometimes but if you can, just make the drive anywhere else.

Jim actually help me change out a headlight really nice guy

I deal with Sam and her crew from the Niles store almost every day. I enjoy their team because when something goes wrong, they go above and beyond to make sure it's right. Great customer service.

My services was absolutely terrible. David was very rude and wasn’t willing to be any bit of understanding. He not only argued with me but got other customers involved in a 1 on 1 conversation. The employees name was David. His actions and service are unacceptable. I will not be returning and do not recommend this store. Action will be taken because how I was treated is not right. * Employees name was DAVID at the Niles OREILY’S.

Can’t look up stuff by part number came in with a intake and showed cam exactly what gaskets I need and when I gave him a part number he told me he can’t look stuff up by part numbers so I walked out

Needed a battery for our mower while out at the farm. O'Reilly had what I needed in stock and ready to go. Employees were very helpful and even checked my old battery first. Didn't know that O'Reilly also offered a discount for military and veterans!

There Employees are rude. Especially in old Bold headed guy. I just assumed it take my business elsewhere.

Outstanding service from Steven!! I am now a loyal O'reilly customer. I got bad service. At autozone went straight to O'reilly's Stephen. Help me out and was so kind and nice.

Extremely helpful workers there and great atmosphere to walk into.

Love that they still price match doesn't matter how much of a difference!! As long as it's not a online price I Google whatever it is and find cheaper prices if possible and show them my phone! Did it today!!!

They are good,fair and for the most part helpful,if they don't have it they will do their best to get it for you not giving 5 star because there is a little room for improvement,I don't always like having to come back in 4 hours for a part but when I do come back in 4 hours it's there or they call if it's early

I arrived in a snow storm between 5:30 pm and 6 pm on 1/9/18 minus a wiper😢. The nice young man at the counter got me a new wiper and installed it for me. All the while he was courteous and smiling. Thank you!!!!!

This is a great automotive store. Their prices aren't always cheaper but they are typically much better quality than parts from Advanced Auto or AutoZone. The staff is great and very helpful.