What clients say about Ken's Body Shop of Elk Rapids Inc & Towing in Elk Rapids (MI)
Charged me a fair price of $55 to be towed less than a mile and stored my car overnight A week later my car was impounded and was charged $125 for the same distance and $65 a day for storage. Elk Rapids police said there wasn't an impoundment. So Ken decided to kick a man when he was already down. But being the only game in town you're stuck. Glad I'm a firm believer in "what comes around, goes around".
The owner Rich Rudisel offered exceptional customer service and his staff as well. Rich went above and beyond to find a solution to solve my car problems. I highly recommend Rich and his team and will always refer him and his business!!
Ken's really helped me out. I was on a solo motorcycle trip when my back tire went flat 20 miles north of Traverse City. First Tow company I called was too busy too come. Not being from the area I was really in a bind, even though all of Ken's drivers were also busy he arranged for a driver to come out after his last job. Thanks again Ken and driver(sorry I forgot name) for helping a guy from out of town.
We had an accident Tuesday evening, this provider was dispatched to the location. It took them nearly 6 hours to arrive and when they did they took it upon themselves to tow our vehicle back to their drivers personal residence. Instead of where we had asked him to take it because it was late at night. I just spent 2 hours locating our vehicle for the appraiser because the man I spoke to on the phone had no recollection of ever completing services until confronted with the truth. I asked him several times if he thought that his decision making with our personal property was appropriate and he continued to lie and talk down to me. Also, stated the vehicle arrived Wednesday morning and after being in contact with our body shop we’re now finding out it actually arrived Thursday evening. When confronted further, the man I spoke to “Richard” stated “call the cops, I want to make a statement.” Buyer beware.
Have already had a great experience with the guys here.
After getting into a car accident and SEVERELY jerked around by insurance, Ken's has been the only people we've worked with throughout this experience that have been supportive and helpful.
I will definitely update again after the body work, but it has been incredibly refreshing thus far.
Rich and Dave worked beyond the call of duty to fix my RV. Everyone here is very helpful and considerate. It took three days and Rich the owner was not afraid to get his hands dirty. They overcame the challenges.
While on my way to work at a hospital 2 hours away from my home at 5:15am this morning my tire went flat. My insurance company has roadside assistance and they contract this business for after hour emergency services. I was told they would respond to me and fix my tire and that it would take 60-90 minutes before they could arrive. At the 90 minute mark with no communication roadside assistance informed me they decided they couldn’t make it. Here I sit in the same location at 7:20. Two hours later. Waiting on another more reliable company. I will never recommend or use this business. If they don’t want to do 24 hour roadside by assistance then don’t sign up for it. People are counting on you to help. I am a very understanding person but the roadside assistance company or myself should have been informed well before making me sit for 90 minutes. Needless to say to say I am VERY dissatisfied and disappointed.
Very rude and charged a ridiculous amount to pick up at home near Elk Rapids and take 10 miles to vehicle without even having to tow vehicle as it started. Never will recommend or use again.
Failed to adjust the air on my tire after putting a new one on. And mysteriously had a spare tire come up missing after their tow. Other than that, they were there when I needed them, which is half the battle.
Super-minor job -- we just needed a new tail light during a family vacation; fast, friendly, full-service attention. Replaced the bulb for us; we paid for the bulb but they would not accept a tip. We'll certainly return when we're in Elk Rapids for any car issue -- big or small.
Thank you, Rich, for saving our granddaughter's tail yesterday afternoon when she was locked out of her car with no ability to jump start the engine! You rock!
Rich at Ken's was great to work with! Very happy with the service and the work they put into my car. If the need ever comes up, we will definitely take our vehicles back. Definitely recommend their business!
We had a flat tire outside of Acme. Ken's Towing was prompt and changed our tire quickly and got us back on the road. Very nice and professional service. I would recommend using them in the future!
After running into a DIY deadend, the crew here got my vehicle in quick and turned it around instantly. Eliminated my stress and allowed me to get on with my day.
Rich and his crew do excellent work and have always been fair on the cost. Several times he has done little extra things for me with no extra charge (not sure how long that will keep up the way business goes these days)
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