What clients say about Rob's Towing & Fabricating. LLC in Harrisville (MI)
Horrible company to deal with in this sort of situation. They lost a key fab to a Cadillac, after hitting our mailbox and showing up 2 hours later than scheduled.
By lost I mean kept ours in exchange for their "personal key fab" to a 2018 Ford. Which was found locked within the car rather than just having dropped the fab off at the repair shop's drop box. This cost me a days work after driving to Roscommon. They DO NOT have a keep the customer happy attituded; lack common sense; and they lack professionalism. WILL USE any other company in the future.
They helped me out when I got stuck in a ditch and were so wonderful. Kind, quick, competent. They brought a skid steer which was helpful on top of the truck. They let me bring my puppy in the truck with me and picked me up at my house. Will use them again!
We were heading up to Lincoln mi. From Belleville on the 4 th of July started having trouble with our battery, stopped in o,Riley’s bought a new battery & alternator. We made it as far as Mikado when we lost total power.,had to call for a tow. We are so grateful to these Angels for leaving their party (4th of July) to not only come and get our truck but also giving us and our two dogs a ride to our place in Lincoln!! But it doesn’t end there that evening they put our new alternator in and charged our battery we were able to pick our truck up that morning and were able to be on our way again!!
We highly recommend this business to anyone in need they are very caring people that deserve recognition and support. Thank you again you are definitely a God send !!
Had a marine diesel issue called Rob to see if he could help us late one night he happened to be able to deliver a new inline filter to us with a smile in less than an hour. It was perfect. Really appreciate his prompt service
Cheryl & Rob were wonderful to work with! A weekend call with an odd request from down state & they were more than willing to help us out! Definitely recommend them for any towing/emergency needs!
Called them at 10:00 PM on a Friday after a deer accident, they showed up very as fast as the sheriff (who showed up quickly) and were great to work with, I would definitely recommend them.
I had an exceptional experience with Rob's Towing and Fabrication in Harrisville, Michigan. On a Saturday morning when my trailblazer's transmission suddenly failed, I needed immediate assistance. I called their company, and despite being busy managing a doctor's visit for her husband, Cheryl kindly took our call.
From the moment we spoke with Cheryl, we knew we were in good hands. Not only did she arrange for a tow truck to come promptly, but she also worked seamlessly with our insurance company, ensuring a smooth and hassle-free process.
What struck me the most was Cheryl's compassion and professionalism. Despite dealing with personal challenges related to her husband's recent heart transplant, she remained attentive, understanding, and empathetic throughout our interaction. Her dedication to providing top-notch customer service while juggling personal responsibilities truly impressed me.
Throughout the towing process, Rob's Towing and Fabrication kept us informed every step of the way. They provided timely updates on the status of our vehicle, ensuring that we were aware of the progress being made. Their clear and effective communication greatly eased any concerns we had during a stressful situation.
I must say that the entire team at Rob's Towing and Fabrication exhibited exceptional professionalism and a genuine commitment to customer satisfaction. Their dedication and attention to detail are commendable. I felt valued and cared for as a customer, which made a difficult situation much more manageable.
I highly recommend Rob's Towing and Fabrication to anyone in need of reliable towing services in Harrisville, Michigan. With their efficient response time, seamless insurance coordination, and outstanding customer service, they exceeded my expectations. Thank you, Cheryl, and the entire team at Rob's Towing and Fabrication, for turning a challenging experience into a positive one.
My driveway has a steep drop off and my truck slid off the driveway after a recent snowfall. I tried everything I could think of to try to get it out with no luck. Cheryl showed up not long after my call and was able to get me winched out. Thank you!!!!
I cannot say enough about how kind everyone was here. I was in a very unfortunate situation where I needed assistance with my vehicle ASAP. I’m 7 months pregnant and was very distraught about what happened, and everyone who worked here were so compassionate with us. While they worked on my vehicle, my 2 year old played around in the yard and was entertained by their bunnies.
I’m forever grateful for them being able to squeeze us in and help us out. If I could give them more than 5 stars, I would.
Towing service for Alcona County.M-55 I had deer accident. All air bags deployed. Alpena Agency was awesome. So was Robs Towing, Family based business. They also are very personable service!
Rob's always done good work for me at a fair price..He's willing to work on older vehicles with the Michigan cancer disease...I would recommend his work to anyone...
I live in Alpena, and work in Lincoln. On my way to work on a Friday afternoon my exhaust got much louder than it was the day before. Upon inspecting I noticed the pipe had come off the exhaust, and knew I had to get it fixed before it fell of and possible caused an accident.
Well I called a bunch of places to try and get in and get it taken care of, but everyone was getting ready to close. I was told by a co-worker that Rob's Towing also did mechanic work, so I took a chance and called. Man, was I lucky. They told me they would fit me in to get it done, and when I told them I was working and that I wasn't going to be out until 10:15pm they said that wasn't a problem.
Get this. They let me drop my vehicle off, and gave me a ride back to work. Even offered to pick me up to get me back to my vehicle. I found a ride, but they also stayed up until 10:30 for me to pay and get my keys.
I cannot stress enough how grateful I am that they took the time to get me in so late, and the price of the repair wasn't nearly what I expected it to be. Honest, hard working people. I will definitely go back.
Came out literally on a moment's notice when a propane truck got buried in our driveway and had him out in minutes. Super nice guy. Would definitely recommend rob's towing to anyone and will call again if we ever need towing.
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