The guys here are always easy to talk to and treat you like an old friend. I've always had great experiences here and they give fair quotes and don't try to upsell or try to sell you things you don't need. It's a place I am confident I can trust to be honest and fair with me.
These guys are GREAT! Honestly, dependable, quality work, fair prices. I NEVER have to second guess them. They are spot on 💯 % of the time! 5 stars isn't enough ✨️
About six months ago your business fixed my exhaust manifold $981 and your mechanic busted 2 bolts and glued them back in instead of drilling them out and fixing it the right way !!!! Today I'm at Midas to refix the issue by replacing the exhaust manifold bolts by drilling and retapping them and replacing all the bolts and gasket . If the job had of been done right in the first place, I wouldn't be here today!!! Another $1000 to remix a screw up!!! I'm very disappointed in your work, and ill never go back to BROOKS AUTOMOTIVE AGAIN PERIOD
This is a very popular local Garage. They are busy but make the time to be polite and accommodating. I had my inspection sticker done here this morning..
Honest people, great work. Will not try to nickel and dime you or get you to spend money on jobs that don't need to be done. They always do what needs to be done, nothing more nothing less.
Great service and honest garage. Came in expecting to have work done at a cost of about $400-$500. Turns out it was a different problem and the cost was only $87.
I've been going to brooks as long as I can remember. NEVER AGAIN!! Went for a starter that I had already bought , it was the wrong one my fault not there's. Apon returning with the new starter. I was told to never try and use Andy's discount again At the auto store. I was very confused because I never asked for this when the auto part store called brooks and confirmed I never did this and it was a misunderstanding. Things happen but they never ever tried to apologize for accusing me of something I didnot do! Accusing me of basically trying to steal from them and not correctecting themselves when wrong isn't a business I will support.
I am the fleet manager for a communications construction company. We have used Brooks on several occasions. Whatever the issue they have done their best to get us in, troubleshoot, quote and repair our vehicles at a fair price. What a great team!
Great service! I desperately needed a car inspection and called there because it was on my way to NH. They took my car right away. It is not a fancy place but the guys who work there are very polite and professional. Definately will come back again.
Went for an inspection sticker, the man doing the inspection was very rude and stand-offish. I went in to pay and the whole staff ignored me for for a few minutes until someone reluctantly helped me. It's the most unprofessional shop I've ever been to. Won't be back and I don't recommend.
Winchendon is very lucky to have such a valuable business in their town. Not only did they do a fabulous job changing my tires, but they also made sure I was aware of some work I am in def need of sooner rather than later with a quoted price. I appreciate that, so at least I know and am able to save to get it done. The owner is fabulous, and you can tell has a passion for helping people and making sure they are educated on what's going on. I appreciated that ❤💯. From the moment I walked into the business to the moment I walked out, I felt welcomed and really appreciated that they valued my time and my business. Thank you, Brooks auto team. You all are awesome. I look forward to giving you all my car business in the future . A True Gem 💎 of an automotive business 👏
Andy brooks is a good guy and so is the employees. Dennis is pretty good of giving you an appointment as early as you when there's available slot . Yes there a bathroom
2nd time for car inspection, young man doing inspection was very polite and helpful, I also have driven in to have tire pressure checked w/ same young man and he was very kind and checked tires and added air without complaint, rare these days...😊
I’m all about supporting local businesses but sometimes you have to go out to be treated with respect. I went to Brooks Automotive to get my car inspected. The gentleman that helped me felt bothered. Not sure if he was having a bad day (it was 8:50am). Looked mad while checking my car. Honestly kinda made me very uncomfortable. Will take my car somewhere else next time.
Very impressed. Great shop, great people and Andy is a wealth of information! He’s now servicing the great grandchildren of his first customers. That alone says something about the quality of their work! We highly recommend them.
They're friendly ill give them that but I wont be returning there , they're overpriced compared to other local mechanics. took my car to get a rattle from the serpentine belt area checked they end up keeping my car all weekend without letting me know it was fix before they closed. the rattling still continued, they changed the tension pulley but didn't bother with the idler pulley. thus why it was still making the noise. after getting it looked at by another mechanic he couldn't believe they didn't change out the idler pulley. anyways ill take my loses and continue on to another shop
800 Spring St, Winchendon, MAUsed auto parts store
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