What clients say about Dean's Automotive in West Brookfield Township (MA)
Went here maybe 5+ years ago. Wanted JUST an oil change, left with a $300+ bill of them doing more services to my car than I inquired about. Never asked my permission. Leaving this review to warn people not to go here.
Rude. Dean is super rude and epects you to sit inside waiting room on nice days
The female lawn gnome that does the stickers doesn't even look where she is placing the jack to jack up the car..has no idea how to check a suspension or steering system. This is why this place is ALWAYS empty. DO NOT GO HERE
When I had sudden engine trouble on the way to work- Amanda and Dean were able to fit me in between appointments and were able to help find the problem and address it in a timely manner. Very transparent, helpful, and easy to work with!
Wife went for a quick inspection sticker on a 2 year old truck. They claimed the wipers were no good that were only couple months old. And that the headlights were too high. Even though the truck was bone stock from the dealership. They just look for things to fail even if there's nothing wrong so they can charge u to fix it there on spot.
Second time I've been to Dean's personally, but many family and friends have also been here and they recommended it. In fact, my grandfather used to come here back in the 80s/90s. This time, I just got an inspection sticker and wiper blade change (mine were admittedly bad). They offered two tier prices for blades and install was super fast. Paid about $80 for the inspection sticker, two new blades and their installation. Waited less than half hour INCLUDING a customer in front of me. That's impressive. Professional and kind people. (plus bought a cool shelf"tag sale style" super cheap so I'm an extra happy camper!)
Went for a state inspection, was taken right away and got done quick. Many extra precautions taken due to Covid-19. Definitely would go back for other services besides inspection.
All the reviews about dean being manipulative and overpriced are absolutely true. Once went for an oil change and came back he charged me $80 for fluids that he took the liberty of filling without consulting me.. the next time I told him an oil change andhe can fill the fluids if it needs it and then he charged me $180 for a "5 point inspection". The last time I went there for an inspection sticker and he told me the lights on my back license plate were out. He charged me 20 dollars to replace the bulbs. I hope he goes out of business soon!
Very rude and disrespectful to customers. Would not recommend this business. Even if you don't like the customers question or think it is stupid, you reply respectfully.
80% of these 5 star reviews are fake or deans son do not go to this man for work he will tell you one thing then charge you another and I’m talking triple the price an e break for a 09 Jeep Wrangler is right around 200 300 dollars and this guy charged me 640 and said if I don’t pay I would not get my jeep back and tried charging me 850 or more and the job was not even done yet I went to another place I trust and know and he charged me 220 with a sticker
This guy is horrible.. brought my car there for inspection and realized my ebrake wouldn’t hold so I left and he told me he would do the work and it would only cost about $200.00 no more then $300.00 so I was like okay that’s amazing, he said that would include the sticker. I brought my car there for repair he promised same day that it would be done.. next day comes and he calls and says that it will be a few days and that it will be around $800.00, we told him no we will come pick up the car.. he didn’t like that one bit so he told us we couldn’t have our car unless we pay the $850.00. All in all we go pick up the car pay him because otherwise we couldn’t get our car and he charged us $500.00 for 2 hours of labor and charged us for parts that aren’t even in the car? We will be filing in small claims court and contacting the better business bureau for sure. He takes advantage of people, our car is now at a trusted shop and the guy is only charging $200.00 for the whole job and a sticker. Dean is a horrible manipulative liar, now we are out $800.00. I’m telling you if you want to be robbed go ahead and bring your car in.. he doesn’t even have the blue seal of approval. All his “good reviews” are from his son and his sons friends.. if I could give negative stars I would. Do not go here!!!!!!
Not only was dean a great man, he did not overcharge me for anything when I needed help fixing my car. Hopefully he has a son to follow in his footsteps!
Rip off!!! Charged over 200 gor a diagnostic will report this buisness to the better buisness bureau as the rest of you should. Will also call the state attorneys office as well.
Website
