The driver who was in charge of my tow was great, Hooked my vehicle up real quick got it on the flatbed. Then he dropped it off at my house. We struck up a good conversation on the ride. Very personable. Hope he does well
I've witness these drivers break the traffic laws often but driving down the road at night with rear spot lights on is ridiculous and dangerous how do you not know? your truck is empty and you have a giant windown in the center of the truck all the way up 117 from rte70 until he pulled in the lot
Took exceptional care of my car while they had it for 2 days, never a fun time when a State Trooper has your car towed but Quality Towing made the process painless and worry-free. Even went as far as having the mirrors folded in when parked and cleaned/knocked off their shoes before they got in it!
This past weekend, my car broke down on the highway and I was stuck at a local gas station. Thankfully, Quality Towing, specifically Alex, was able to get my car from Leominster to Boston. He was not only ready to tow, but also to do it at a very fair price. Couldn’t be happier with the promptness and professionalism!
Last Friday, I had an unexpected car issue when my battery died while waiting at a red light. I reached out to quality Towing for assistance, and Cory came to my rescue. Not only did he jump-start my car, but he also went above and beyond by following me to A & B Tire to ensure my car was safe to drive.
At the shop, Cory checked my battery and advised me that I needed a replacement. I took his advice and replaced the battery the next day, and my car has been running perfectly ever since.
I’m incredibly grateful for Cory’s professionalism, kindness, and dedication to making sure I was taken care of. Quality Towing has earned my trust, and I highly recommend their services to anyone in need of reliable and caring assistance. Thank you, Cory, and the entire team at Quality Towing!
I really enjoyed my experience with this towing company. Once they started working on my getting my car 'unstuck', they were very caring and treated my car very gently. I couldn't be happier with the help I received and would call on them again the next time I need towing services. You guys are the best! Thank you so much for your help!
My brother got into an accident and totaled his car. We were expecting the car to be covered in snow, but these amazing people covered the car completely to prevent weather damage to belongings and made this process as easy as possible. Very kind, professional, and compassionate people. I am beyond pleased with my experience with this company.
Company towed a vehicle without cleaning off snow/ice this past Friday. When driving it caused chucks of ice to fly off the vehicle being towed at multiple other vehicles driving. Resulted in damage to my vehicle. Company should know better. Luckily the damage is only to my vehicle this could literally cause a deadly accident.
A HUGE shout out to Tommy from Quality Towing for excellent customer service and going above & beyond for our son! It was such a scary process for a 20 yr old to experience. You made the recovering of his and his coworkers belongings a simple and easy process. Make sure your babies drive a Ford Flex!!!! LOL
Very kind & honest people. They did everything they could to make the best of a bad situation for me, and even went as far as to offer a special accommodation of delaying the return transport of my car until the morning, which saved me $130.
Tommy from Quality Towing and Recovery is simply the nicest person you'll ever meet. In circumstances that made it easy to be short tempered, he arrived shortly after being dispatched with professionalism and courtesy, quickly recovered our vehicle, offered a few solutions as to where it should be towed, and had us on our way within minutes. He was pleasant, funny, and very helpful. If you find yourself in need of towing services in and near Leominster - do yourself a favor and call Quality Towing and Recovery.
As with many folks who need a tow, my experience started out as a terrible day when my truck dropped its fuel tank on I-190. I was towing a trailer at the time, and the state police called this company. After a bit, we were headed back home with my truck on the flatbed and the trailer towed behind. When I had questions about my bill, Todd from the office did not just brush me off, but took the time to listen to my concerns and we worked out a equitable solution. I hope I never need these folks again, but I feel pretty confident saying that they'll go the extra mile to be fair and considerate, especially if you are fair and considerate back to them.
I called and the woman that answerd was super nice. She asked what the problem was, I described my issue and she said “I’m sorry you’re having a rough day, we’ll get you taken care of”. While I was still pissed about my truck pissing coolant, he kind words definitely made the situation a little less stressful.
Now for the tow, the guy showed up and got right to work. My truck was on the flatbed and strapped down in no time and we headed out. I chatted with the driver on the way and it took my mind off my truck issue even if it was only for 15 minutes. When we got to my house it was pouring rain. We both hopped out and I got in my truck and unloaded it as fast and as safely as I could. All in all it was a great experience. It was pricey but that’s to be expected.
Had a bad night last night with my car breaking down, but Quality definitely pulled through and lived up to their name. Before them I had tried 4-5 (?) other places, and none of them could help, one guy from another towing place came and left because he was struggling to get the car loaded without a flatbed, and the other towing businesses either didn't have drivers available or didn't have a flatbed. The driver from Quality that came to help was Corey, who was first of all helpful and knew what he was doing, but also very friendly and made the entire experience far less stressful. He provided a lot of advice for what to do with the car, as well, just to be nice. While I hope I won't need to, if I do need to be towed again, I'll be going straight to Quality again. Thank you
My car broke down this afternoon, and I called Quality Towing. Robert Hanson was my tow truck operator, and I couldn't be more pleased. He was super friendly and professional. He arrived less than a half hour after I called, and I needed a tow 50 miles away. Hopefully, you won't need the services of a tow truck, but if you do, these are the guys you want to call.
My passenger side wheel axle and control arm broke a few nights ago so I needed a tow. I called around and no one picked up the phone, no one except Quality Towing! They sent Dan over and he got here quickly and delivered on quality customer service and care. The price was not as bad as I thought it would be and the car was dropped off at the right location. Thanks Dan and thanks Quality Towing!
I called for a specific request as no other towing company could meet our needs. The answer I got from Quality was “ yup we can do that for you no problem”. 3 hours later the job was done even after AAA stated they had no resources to complete what we needed done. Professional, courtesy and an outstanding job! Richard was professional and completed and outstanding service! Thank you !!
I excellent towing company, Tommy picked up my jeep that I had to leave after it broke down, he has been super friendly and keep me updated on the status of my vehicle. He even towed it to a proper mechanic free of charge after there was confusion on my part about the address where to take it
Great guy, great towing company! Highly recommended!
Outstanding company! You never want to be towed, but if you have no choice – Quality Tow is the way to go! They definitely have the outstanding customer service that most company’s are lacking today.
When something unexpected and upsetting happens and one of their friendly, knowledgeable, professional, empathetic employees, goes above and beyond to make a negative situation become a positive one. Corey G with Quality Tow is one of those people.
Spoke with Todd on the phone after calling 9 other tow yards trying to find my vehicle after a crash (I'm not from the area so I had no idea where to look).
Todd was super nice and helpful over the phone. I was hopeful to not have to go get the car, as I knew it was totaled and would have no real way, or need to bring the car home.
Another quick phone call with Todd and we were able to figure out a plan to benefit everyone!
I hope I never need another tow, at least not for the reason I did, but if I do, I would definitely be calling Quailty first.
My car was totaled in an accident on Rte 2 and Quality Towing came to get my car at the scene.I had no one nearby to call so the most wonderful young tow man put me and my two dogs and loads of bags I had into the truck. After he unloaded my car he tried to get a rental for me but there was nothing available without me asking so he took us home! I cannot praise this company enough! Every single person I have talked to there was so polite and helpful.
I had the best experience I've ever had with a towing company when I used Quality Towing & Recovery! Kyle is the person who was on-call in the middle of the night, and I was taken aback in the best way by his patience, positivity, and absolute commitment to helping me find an on-the-spot solution to the very difficult situation the sudden loss of my car caused me! You've got to try these guys if you need help! To retain a high quality employee like Kyle, they're doing some things right in the towing business!
This place was really nice when they towed my car but what was really bothersome was that they refused to let my father and I know what we were charged for until it was paid. My bill was over $1800 and I was confused and frustrated as to why it was so much and when i went to talk to them they said “when you pay the bill you will be able to see what the charges are”. didn’t make any sense, made me feel as if I was ripped off or scammed. When i looked at the bill after I paid, they charged me twice for storage.
This Thursday my car got towed from this company. This company have a name of Quality for a reason. The towing guy was super nice and kind with my daughter and me, the guy in the office was incredible nice and all of them did everything in their power to help me resolve my problem and take my car out. I recommend everyone to this company. In my 50 years old I never had a so nice experience with towing company as I did with this one. I am very thankful for their services and thankful to know them. If I can give 10 stars to them, I was going to give. I am happy with the business this company did for me.
I used Quality Towing for a first time tow outside of AAA. I thought the driver was very nice and professional and was very cautious in his work. The price they said on the phone was the actual price they charged so it was great to see honesty as I've heard nightmare stories. I had a special need and they delivered!
Usually if you have to have a car towed, you are already having a bad day. We had to have a car towed on a weekend. The staff waited late for us to pick the car up the next day. Prices were fair and honestly the man that towed the car for us back to our home was unbelievably nice. Very professional and if you need a tow (hopefully you don't) I reccomend Quality Towing. They certainly live up to there name!
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