Parsons Auto Inc in
East Brookfield Township (MA)

Brought in my brand new pickup after it was hit in a small collision and it looked better the day I got it back then the day I brought it home from the dealer their immaculate attention to detail second to none.

I won't trust anyone else to do my auto work. Both their repair shop and their body shop get top marks from my family. We've been customers for decades.

Great service from all that work here. They do their best for all clients. Love these guys!

We've been going to Parsons Auto for a couple of years now for repairs and stickers and they are the nicest crew! They explain what repairs you need or don't need, are fair with their prices and very friendly. I highly recommend them.

I have had fabulous service from Parson's Auto, both the upstairs body sop and the downstairs mechanical shop. The staff is skilled and friendly, really listens and is quickly responsive to any issues or complaints. When they have forgotten something or didn't completely fix it the first time, they take responsibility and don't charge for the second repair. We are a one car household, and they either schedule me at a time I can wait for the oil change or repair or if it takes a long time, they will pick me up and drop me off if I cannot find another ride. I recommended this shop highly for its honesty, high level of skill and great customer service!

Parsons auto is one of the best places I've had the pleasure of dealing with. I was in a real jam and needed help, just like what we agreed upon, they showed up and did a better than expected job. They were very professional, courteous, and did better than they said it would happen. I have nothing but wonderful things to say about parsons auto. Thank you for a great job, I give my highest recommendation of parsons auto inc.

I would’ve given them ten stars if I could’ve, not only were they reasonably priced but in addition they went above and beyond when it came to the detail of their work. Chris especially gets a 10/10 for me for being willing to stay over two hours past closing time to finish the work I needed done since I had to take a day off to come get work done anyway. Amazing people, amazing service, honest pricing, genuinely could not reccomend a better place to take your vehicle to.

Parson’s did an outstanding job fixing my totaled car after my accident. I was debating on buying a new car since mine is old. I am so glad I kept it after these results. You would never know that my car was in an accident. Not only did they fix my car, they also did a great job painting it. They made my 2005 Pontiac Grand Prix look brand new. The staff were also friendly. They do great work!

I've been going to Parsons for at least 18 years. They are great, reasonable prices, get you in asap, friendly and professional that includes the body shop in the back. Thanks to everyone there Claire Ferrero Merry Christmas 🎄 Happy New Year

This is a staple automotive repair shop + inspection station around all the local towns nearby. Very honest workers and decent prices for work being done. I have gone here for multiple repairs and never was disappointed with their service. The only thing I would have to say is if you plan on getting really anything done be prepared to leave your car here because they will hold onto it the entire day , even if you schedule and drop the car off when they open. Slightly inconvenient but overall great location.

Super busy place for inspection stickers. I went on Saturday and Tyler was incredibly friendly and knowledgeable. Got me in and out as fast as he could. Courteous and professional, management should make sure to keep him happy! Would definitely recommend service.

My girlfriend turned me onto this place. She ONLY goes here because of the honesty and value they have always provided her. I have used them a handful of times for inspections. They have always been friendly and fair. The place is clean and inviting. They have a waiting room or you can take a walk to a local restaurant. I walked to the Thai place.

I've gone to Parsons a few times now, and every time has been a relief on my anxiety. This latest time had me dropping off my car in the morning and waiting for the call to hear about what's wrong. Only took till the afternoon (they were busyyyyyyy!!!!) For the call to happen and he explained what was going on, and what it would cost, before getting consent to repair. The cost was reasonable, the work was done quickly and correctly and my car is driving so much better. So much QUIETER!! Absolute niggr and day difference here. Thank you guys so much! It's nice to actually have a mechanic you can trust. Fully recommend.

Thank you Parsons Collision. Fresh paint job on almost the entire car due to some stone damage. Great people, service and quality. Couldn’t recommend them enough for how well they took care of my car. 🤘🏼

Always a good towing source. Not cheap but when you want reliability, it's well worth it. I've used Parson's for many tows over the years, going back to Bill Parsons, at his prime. God rest his soul.

DO NOT I REPEAT DO NOT GO HERE!!!! I made an appointment to get my car checked out here as I was having a weird noise near the tire. After dropping off my car at 8am I called at noon to see what progress was made and they didn't even bring it in to look at it and I stated I need my car back today. 2 more hours go by and I heard nothing so I called again at 2pm and STILL my car wasn't even looked at finally I get there before they close and they diagnosed the problem "supposedly" but then proceeded to tell me I need to make another appointment after I just left my car with them ALL DAY for them to pretty much do absolutely nothing to it. I'm telling you that you will definitely regret bringing your car here I usually bring mine to country auto in Brookfield but they were booked out until the end of the month and for a reason they are literally THE BEST around and would never do something like this with someone whose made an appointment with them trust me it's worth the extra 5 minute drive down the road GO TO COUNTRY AUTO!!!!

I personally want to say thank you to Rich Parson for doing a fantastic job. After hitting a deer he rebuilt my front end and did an amazing job with my jeep. I don't think I can stress enough that my jeep feels better now than it did before. Wish I could give 6 stars

Absolutely disgusting. My wife went here to have her car diagnosed and was laughed at multiple times, once for telling them that both the ABS and traction control lights are on. Completely disgusted by this business and would never recommend them to anybody. Again, absolutely disgusting nasty people.

I would like to thank the various employees of Parsons Auto Body for their amazing customer service. I’ve been there for my inspections, routine maintenance, body work and towing. They are always courteous, professional and the work is exceptional.

I used Parsons Autobody to repair crash damage to my race car. They were extremely nice, did the job well, and charged a reasonable price. They are definitely in my book for any future needs.

I have been going to Parson's Auto for many years. They have done body work on .multiple vehicles for us. Their work is top class & they are very helpful getting thru the process & making decisions. Insurance claim or not. They also offer mechanics repairs & Inspection stickers.

Sent my 88 year old mom here for an inspection sticker, she was a little worried to go someplace new but insisted on doing it herself. She was so happy! Neat, clean, professional no problems at all! Thank you guys!

Very happy with Parsons after getting in a minor fender bender. They did excellent body work on my car as well as my brakes. They even went a step further and cleaned the inside of my car as well. I felt like a got a brand new car when they returned my car to me! Highly recommend!

Upstairs folks in the body shop are great. No complaints there. The guy I usually see doing inspections has a good attitude, and is very personable and professional. However, everyone else I've had the displeasure of dealing with downstairs have a serious lack of people skills, and carry a grumpy demeanor. Was once charged a hundred and something dollars just to remove (not replace) two leaf spring shackle bolts since I didn't have a torch at the time. When I asked the mechanic (I believe he's the head mechanic there) why I was charged that much, he had claimed that they had given him a "hard time". Well I don't see how they did since the original rubber bushings inside of the spring were perfectly in tact.. not burned or anything.. no hammer dings anywhere you'd typically find them when dealing with siezed shackle bolts or anything..meanwhile delivering the answer to my simple question in an unprofessional and snappy way. Not the type of people I'm interested in handing my hard earned money to.

Rich Parsons is AMAZING. I got in a bad car accident and he made sure the car was in PERFECT condition when I got it back. When parts were back ordered from where he usually buys them from, he put in time and effort to find the parts needed from other places that have them to get them faster so I wouldn’t have to wait as long. He detailed my car to perfection and made it look brand new. Not only are him and his team great at their job, they are the NICEST people who don’t look to screw you over. They genuinely care about each vehicle they work on and there is no other auto body that my family and I use because of it.

Collision side of the repair shop is the best; nice people, professional, and fair. Unfortunately, the mechanic's side is terrible. Don't go in there, especially if you're a woman, they will assume that they can take advantage of you, or that you are, either poor, helpless and under their thumb. They will turn any normal job into something to milk you for money, and turn it around, on you and say that any problems have been caused because "you" haven't taken proper care of your vehicle.Then they will say that they were being "kind" to you because they thought that you could only afford a cheap fix, so didn't do the full repair work, so then they think that they will look good, while you get stuck with your vehicle breaking down again and again, so that you have to keep going back to them. Nasty! I will never go there again, even for an inspection.

I brought my Mitsubishi Eclipse to Parson's Auto Body after it sustained minor front end damage and needed a new front bumper. A friend of mine recommended this shop to me as they are known town to be very reputable. I'm extremely satisfied with the service that I received! The quote they gave me was very competitive and the final bill was exactly what they had quoted me, without any additional charges. I was able to make an appointment for a time that was convenient for me and they had the work finished on time as promised. The car was washed and ready to go upon pick up. They even vacuumed the carpets and cleaned the interior! The quality of the work is fantastic and the guys there are very friendly!! You can't even tell the vehicle had been damaged in the first place since they use the highest quality paints in the industry and all OEM parts. I have no affiliation with this shop, but I would definitely go back and recommend them to a friend!