I gave one star because zero wasn’t an option. Horrible customer service, especially an older guy and a Spanish woman that works there. They probably hate their job and are doing just for the money. They are completely useless, lazy, couldn’t care less about the customers. My whole family stoped going there and after my experience with your store, I’m just done. Please people go to auto zone near the bridge instead, great customer service, all of their employees are amazing, they deserve a 5 star, after your store failed me twice, they’re the ones who came through for me. Dear advanced auto parts, if you want to keep loosing money, keep them around.
I had an pleasant experience at the store today. The manager Rafael was very nice and helpful. He knew exactly what i was looking for and saved me a lot of time. He also went extra miles explained to me the details addressing my concern and installed the items i purchased. I like to express my graduate and say a job well done, Rafael!
The manager Rafael was great! Had a very positive and helpful attitude, was quick to assist for a new battery and a socket set. Would’ve taken me an hour to figure out on my own and I was in and out of the store with all my questions answered in under 10 minutes! Thank you Rafael!
came in 10 minutes before closing and the very kind worker and his coworker helped me purchase a bulb for a broken tail light. they were extremely helpful and saved me a ton of money and from being pulled over lol
be careful of their return policy. i bought a jump starter and it's not returnable. but they didn't mention anything about the return policy when i bought it. consider yourself warned. I take the loss this time. not going to shop in any advance auto parts store again.
Went in for a battery. They do free installation, which is a nice service. Poor guy had to struggle a bit -- a couple of years ago I had replaced a bolt that holds the battery in place, with a thing that wouldn't turn. He finally got it loose and replaced the battery. Then he went and got a normal bolt, installed it for free! Very satisfied.
Incredible service. My battery died on a frigid Tuesday night, and Rafa helped me replace it, which had a ton of corrosion. He showed incredible patience and exceptional client service. The store was well-stocked and very clean. It will be my go-to auto store from now on.
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