Ballard Mack has been a great help to our large fleet at Nauset Disposal. Great service and excellent support. Derek the outside representative has been a great help throughout the years I've worked with him.
Chris with waste connections South Yarmouth
I’ve been dealing with Frank at the parts counter here for many of our immediate needs for our growing fleet of trucks. He’s Always been helpful, thorough and has the attention to detail needed to make sure I get the right part the first time.
The service was incredible.
From Mike to the gentleman that worked on my truck this by far the most professional job I have seen at a repair shop . Excellent results strongly recommend this shop
They fixed my problem
Awesome place. Got here overnight. They open at 6 am and my truck was in a bay at 6:15 am. Truck repaired for a leaky front differential filter. Done and dusted by 8:45 am.
Mike helped at the front desk. Awesome gentleman.
This place has everything, the inventory value must be insane. I have never been disappointed in the parts department here! The go to for Mack stuff! Thank you for being there!
Just want to spend a minute and say that salesman Eric A.
Is one of the friendliest and best salesman I've ever met.
We bought a new Mack terrapro
And couldn't be happier with it.
All specifications were exactly as
Requested. Any issues found were taken care of immediately.
There aren't too many salesman you can be in contact that call you
back. He is one of them... goes above and beyond..
Other manufacturers of truck sales don't even come halfway up to the public relations of this salesman.
Thank you again Eric.A+A+
Paul Gillert
KERIVAN LANE inc.
First time here for a service and this place is sweet. A few years ago I had to pick up a part from the parts department and I remember them also being really helpful and quick. Super nice employees and a great lounge area with comfy recliners. Excited to come here again for any other service. Highly recommend
I am very impressed ,they took my truck immediately, finish the job, same day in and out, definitely like to recommend Ballard truck service to anyone, Big thanks to the staff everyone is so nice and polite, and very professional. Thanks again,
I’m highly impressed with the whole team at Ballard in Avon!!! I highly recommend them great service and very trusting!! I truly appreciate them for getting me back on the road.Thank you!
We had a fantastic experience with Ballard. Mike is fantastic to work with great communication, very professional, and got the job done in a timely manner.
Old Mike from Service is an amazing professional service guy I popped an emergency airline, Mike answered the phone in seconds and was able to immediately accommodate my service needs last minute,I would highly recommend Ballard Truck center to any professional truck driver looking for efficient quality Service, also the Service manager,who happened to be named Mike as well is an amazing Service manager, Thanks guys for making it possible for me to finish my day by completing my loads.
Good people work here. Even though they didn't have an opening for a PM service they worked me in. The only negative is pm service was almost $1k . bit too much.
This dealer killed me I bought a water pump and I drove to 220 miles to get that part and they put wrong part out side for me. I couldn’t tell if it was wrong or not when I came back to my truck after driving 500 miles using rent car we found out that they gave us wrong part .they gave us housing instead of water pump. My truck was torn apart in a driveway think that when I come back we just throwing the part in.
Was quoted $650 for a slave cylinder, had parts on speaker in front of 3 of my mechanics so I had them order it for next day. Next day sent someone to pick it up and was charged $950. I paid it but when questioned was told that impossible that is below our cost. I had same unit quoted at Dario Diesel for $850 which I canceled thought I was getting a better deals turns out NOT. No need to reach out, I paid it but will never be back!! Have nice day
Each and every time I try to make an appointment for my truck is hard to have someone to do what you ask for. The only thing they can do for you. Is pm service. But even when they see the engine light on, they don’t even care to do something about it. But I did book for everything. Is very disappointing to see a big brand to have kind of service.
I spent over $4000 for them to repair a tapping noise coming from the engine. They never did fix it. I paid over $800 each for 3 different rockers And a valve adjustmentand it didn't fix the tapping noise.
All they had was excuses for the tapping noise not going away.
Wasted 3 of my revenue days to diagnose and change a set of fuel filters. Asked them to please call me as soon as the truck was done and they did not, instead sent me an email communication that had not even been updated and conveyed zero relevant information. When I brought this to their attention they did not offer a solution, or apology let alone gesture repentance. Will probably never come back to this location as I felt they had zero consideration for the value of my time; they came across as passively arrogant, too big to care because I only have one truck and they have "40" as a service desk clerk put it. Not on my clock if I can help it.
Have had work done at their service department recently. What a change from where it was a year ago. My truck was looked at quickly and fixed properly. Keep doing what your doing
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