Nantucket Auto Body in
Nantucket Township (MA)

Great conversation- def helped me out with information and advice.

I had a very disappointing experience with Nantucket Auto Body. From start to finish, the service was unprofessional and frustrating. Communication was almost nonexistent -- I had to repeatedly follow up just to get basic updates on my car's status. When I finally got the vehicle back it was incomplete and I had to drop the car off 3 more times for them to finish the job. On top of that, the staff seemed disinterested and dismissive of my concerns. There was no sense of accountability, and I felt like I was being treated more as a nuisance than a customer. What should have been a straightforward repair turned into a long, drawn-out process full of excuses and delays. I never leave negative reviews, but I felt compelled to share my experience so others can make a more informed decision. I would NOT recommend Nantucket Auto Body if you're looking for quality work or reliable service.

AVOID AT ALL COSTS Nantucket “Auto Body” is a genuinely embarrassing establishment. I am not only talking about the complete lack of communication on their part, or the incompetent and rude employees, but also the absolutely horrific quality of work and the seemingly never ending wait times for them to do any sort of work at all. I know SEVERAL other people that have experienced similar issues with them, but I myself have had work done on 2 separate cars there on a few occasions and every time has been a complete and utter nightmare, and that is putting it mildly. The first car i took there was a 2016 Honda Accord, to have the rear quarter panel replaced. This took 8 months for them to complete, and required me to bring the car back several times after they replaced said panel because of blatant overspray of some sort all over the car (they claimed “acid rain”), multiple wiring issues, ridiculous amounts wind noise, and a leaky trunk. They (eventually) agreed to fix the paint, but refused to fix any of the other issues, stating “there is nothing we can do”. I then brought the car off-island to two separate Honda dealerships to see what they could do, both of which inspected the repair done by Nantucket Auto Body, and they both said the same thing as each other. The car was irreparable due to how it was repaired prior, and my insurance stated that it would have to be totaled due to the improper repair. So essentially I waited over 8 months for them to end up botching the repair job which ended up totaling my car. The second and most recent car needed a front bumper repair, a fender replacement and two front struts. Foolishly, I went to back to Nantucket Auto Body. I’ll spare you the gory details, but it ends with them not fixing the suspension properly, not fixing the bumper properly, and on top of that they left several scratches on the hood next to where they replaced the fender. I inquired about fixing these issues to which they agreed. After a week they tell me they can’t figure out what is wrong with the suspension (took 10 minutes to figure out at home), and that they had already told me the parking aid wouldn’t work(they didn’t, we discussed the headlight washer not working, not the sensors), and then told me to bring it back next week to fix the scratches. I brought it back like they told me, and the same employee who had told me to bring it back, Jimmy (who had been seemingly very kind and fairly helpful throughout the process), told me, and i quote, “Yeah, we aren’t gonna be doing that” “Every car on Nantucket has scratches” “It’s petty to even ask us to do that.” Again, this is the same guy that told me not even a week before to bring it back and they would buff it out, is now calling me petty for wanting them to fix scratches that they made and said they would fix. Anyways, insurance is currently compensating me, yet again, for another pathetic excuse of a repair job done by the infamous Nantucket Auto Body. I just hope that I can help others avoid this disgusting, dumpster fire of a business, because NOBODY should have to waste their time and money on the deplorable work this shop does, and they CERTAINLY don’t deserve your money either. The title says it all, AVOID AT ALL COSTS.