LKQ Pick Your Part - Grand Rapids JunkYard in Wayland Township (MA)

Place is a joke. Went and pulled all my own parts and the price was so high so I went and looked how much headlights and etc.. were online new and they were $10 to $15 cheaper for brand new and I didn’t have to put in the work of pulling my own stuff. Went in and immediately returned it and they guy at the register had an attitude with me because I showed him it was cheaper online brand new. I’ll never go there again big scam!!! Look on eBay or Amazon make sure it’s not cheaper before you spend hours at a junkyard pulling parts and paying more for it!!

I never thought a Junk Yard would be fun. I've pulled parts from here and learned a lot about cars, also saved a ton of money getting my own parts, I also sold a totaled car to LKQ, both where a great experience. You have to remember when you go, its a salvage yard not the Ritz Carlton. Staff has always been really nice to me.

I used to love going to LKQ for parts a couple years ago. Their prices were in check. They also used to have half off days and 40% off days. Since then, their prices have risen to the point of not being affordable. They have also added fees that just push the out the door cost too high. I really hope they can start charging realistic prices again.

Staff was fun to deal with. Process was handled quickly and easy to understand. Sold my daughter's 2001 Olds Alero car to them and got top dollar. Car had a blown head gasket.

Refused to take any action on updating errors in inventory, had inaccurate interchange listings, refuse to open a line to ask questions to staff regarding anything. Will also not tell you they are charging you for warranties, expect you to know despite literally every other pick and pull type yard not doing it.

This place is a joke I looked online to make sure they had the parts i was looking for before i made the 2hr drive each way. I get there and spend an hr walking around just to see they don't have the bumper that I drove 2 hrs to get They did have the tail light I needed online it says $28 when the guy rings it up its $58 i can buy a brand new 1 for $45 and all the guy can say is bet every time I ask him anything or say anything all that's coming out of his mouth is bet bet what a complete waste of my day day

Worst customer service ever. Take your business elsewhere

Pricing is way higher than Weller in Grand Rapids. A basic 2010s OEM Dodge radio without a screen or nav cost me $45 and they don't offer a return, unless you pay an extra $12 for a warranty. Still out $12 if it doesn't work. Meanwhile at Weller the same exact part is $20 with a no questions asked return for a full refund. LKQ isn't what it used to be.

I’m amazed. I came here 2/12/22, looking for a fuel filler door for my f150, and a center console for a 2002 subaru outback legacy. I came in to check out and the guy told me to “have a good day” and said I didn’t need to pay for the stuff. Thank you so much to whoever that was, as it saved me a good amount of money. Place was pretty well organized, had a huge selection. Was a little bit messy in parts but that’s because I came by around 3pm on a friday. I’d reccomend some good rubber boots if you visit after it rains, too.

Awesome staff! Great prices, convenient location close to 131. Big variety of selection. Lots of carts to carry your parts. Most of all I love that they are open 7 days a week!!!

Your prices are so far out of line for a self-service ridiculous! $130 for a torque converter? Lucky's sells them for $30. $400 for a rear diff?? I can get one cheaper from a full service and not have to pull it!

I've been going to this place for alot of years and it was for the most part organized and staff was great. Now the organization is terrible, they are not by make anymore. spent way to long looking for vehicles and gave up, this was second time since this reorganization, and my last. Staff wasn't horrible, they were to busy playing grabass with each other to take care of customers. When the finally did acknowledge you they were not as friendly as they should be. They act as if your a interruption to them.

My very first encounter was over the phone. I had to slow the conversation down with the person taking my call. It was a young lady who tried to rush me off the phone, and seemed almost frustrated that i was asking questions; even after i told her it was my first time engaging LKQ. When I got off the phone, i was more confused than when i started. My son and i drove 20 minutes to check the place out. When i walked in, there were two guys at the front desk area. I had to engage them for help. We were not even acknowledged when we walked in. One of the guys didn't even look up. He was staring at his screen. The guy who did talk to us never smiled and seemed like it was a task to answer some basic questions. We were charged an admission fee with the blind hope of finding the parts we were looking for. When i entered the yard, the vehicles are all in a row (nice), but trashed. The worst part was the customer service. As i reentered the front office from the yard, the guys just looked at me as i walked out the front door; almost as if i was trespassing... after i paid. They said nothing...not "have a good day," or bye...nothing! What a bad and terrible experience.

I have no complaints. $3 entry fee is reasonable, prices are reasonable, lot is large with a variety of vehicles. The guys are laid back. Just wear boots when you go if it has rained recently. Don't walk in with the expectation of them having what you're looking for or you may walk out disappointed. Nearly every time I'm there I find something I forgot I needed - even if I walk out without what I was there for in the first place.

Young man was so cheerful and friendly when paying for our parts on Sunday. Thanks. Been going here for years. Yes not organized great and picked over well, but large selection and great chances of finding what you need. I go other places in the area too. Can't go wrong here if you know what to expect.

Best you-pick place I've been to. Nice, helpful staff. Gave me a printout listing all the cars I was looking for and their locations on the lot. All car rows are neat, organized, and marked. Got the parts i needed quickly and easily! I'll definitely be going back

Very nice spot for car parts. Junk yard has a lot of cars and prices are reasonable. Staff was friendly! Look at their cars first on their website before going. 3 dollar entry free to get in

If you need to get rid of an old car, this is the go-to place!! Easy web quote. Followed by an email with contact info for follow questions. Now for my favorite part of a review!!! CUSTOMER SERVICE!!!! THIS PLACE WAS ON POINT!! Any issue or questions were addressed immediately with a phone call. Fantastic service from the web specialist to the dispatch scheduler to the tow driver!! All professional & very nice!! Would not hesitate to recommend LKQ out of Wayland!!!

By chance, I came here to check the place out. Was looking for the back window on a Ford 2011 Ranger and they had one. Was easy to pull off and the price was on the low side. So, I got it! Many thanks to John for the great help and to rest of the crew.. Will come back again to look around for ranger parts..

If you need a car part, do not waste your time here. The people here are extremely unhelpful and honestly seem to not care whether you get your part or not. They wouldn't even tell me if my vehicle was in there a lot. They told me that's not their responsibility. I ended up paying to go out into the yard to find only the one type of car like mine, which wasn't the problem but the car had already been picked over so bad (like all the other cars there) that there was nothing left. I then came in to ask about wheels for my car. It took three people to give me a price for the wheels that did not match the website. They wanted $100 more than the website said for basic stock wheels. When I asked him why he just told me well that's the price. Obviously I won't go there again.

My go to spot for finding parts for my car. Good variety of vehicles. The cross reference feature that has been recently added has helped. Only reason the score isn't higher is because I have an impossibly high standard of customer service. Having one cashier on the weeks busiest day is unacceptable. As well if you don't have an automotive service background as I do if your in need of good advice behind the desk depending on who's working may have a BIG influence on your experience. Overall good but a ways to go in order to be consistently great.

Found what I needed at a good price, but it's messy - tons of parts scattered in between the rows of cars. Not LKQ' s fault that the customers do it, but having someone pick up the junk laying around would go a long way. Finding the exact location of the specific car you're after on the app is a great feature.

Bought a headlight, didn't have time to put it in. Finally got around to it. Didn't work. No refunds after 6 months..... Update, don't procrastinate! Had to swap out harness cause the old one corroded. I'm an idiot. Great company

Used to be a great place staff is still friendly, but the yard used to be organized by make. Now it’s mixed together and takes forever to find anything. So I’m going back to the local yards or ordering new. Don’t have the ability to spend extra hours searching.

There is an employee that is pulling parts prior to them even hitting the yard yet they take the pictures with the items attached he's got them listed on cl days before

Went to LKQ today for two parts I need for my build and they had several cars that had what I needed. Good selection of good parts. The staff are very capable and make it easy to feel comfortable dealing with them.

Sat on hold for 25 mins (not exaggerating) after the rep transferred me to the "correct" yard in Wayland, but finally when someone picked up they were in Holland. She couldn't help me and was extremely rude. She said she could give me their number, but I told her I wouldn't do business with their company. Terrible experience. I wouldn't recommend it to anyone.