Brought my 2015 Audi a6 in for a new bumper. Ken and the staff were great and very helpful through out the process. They made the car look brand new with the OEM bumper as well as detailing the inside and outside of the car. 10/10 would recommend these guys.
Wonderful customer service and repairs. I really appreciated their willingness to communicate with my insurance and the rental car company, making the process seamless. They even cleaned my car while it was being repaired. Thank you!
I had a great experience with Roche, it’s never fun getting a vehicle repaired but they truly made it as painless as possible. Communication was spot on (thanks Rob!), timely repairs and they clearly pay attention to the details. Highly recommend!
Ken did an amazing job laying out different options for our aging Honda Fit with a myriad of structural issues. The work was done skillfully and on time. Roche Collision went above and beyond by returning the car to us while we were out of town. I hope not to require a body shop again, but I would definitely call them again if the need were to arise.
A great place for car bodywork. Would highly recommend. A tree fell on my car and damaged the back half of the car. Despite their extremely busy schedule, Roche fitted my car in and did an excellent job of fixing all the damages and polishing and cleaning up before handing over, what looked like a new car, to me. Thank you.
My car was rearended while I was at a restaurant. I went to Roche Collision because I had heard good things about their work. Hector and Ken sheparded me through the process. There were complications in getting parts, etc., but Roche always communicated well and remained in good humor. Oh, and by the way, the repairwork was magnificent.
I worked with Roche after a collision with a moose in northern Maine. I was extremely happy with the service I received and the quality of the repairs. Ken was wonderful to work with and was a great communicator. He kept me updated as the work progressed and as issues arose. Roche also handled all communications with my insurance company which was greatly appreciated. Thanks to the Roche team for everything!!!
I had an excellent experience with Roche Collision from the moment I arrived to drop off my car after an accident to the moment I picked it up after the repair. Hector took the time to explain every step of the process and kept me informed throughout. The entire team was highly professional, and the quality of the work they did on my car was outstanding. I highly recommend Roche Collision, especially if you’re dealing with repairs after an accident—they truly made the process smooth and stress-free.
Everyone at Roche was wonderful to work with. They repaired my car quickly and did great work! Hector and Ken were easy to contact and very helpful throughout the whole process.
I have used Roche three times and am about to again (only once was my fault!) They are a pleasure to work with…prompt, on time, no surprises, fantastic work. I recommend them to friends and family.
Roche Collision did a wonderful job fixing the damage to car. Very easy to work with, handled my rental car, dealt directly with insurance and delivered a damage free, clean detailed car. Amazing!
Ken and his team at Roche Collision once again delivered great service and took extra care in making the repair process easy and understandable. What was most appreciated (and uncommon these days) was the clear and frequent communication on their progress. These guys are pros and their work is meticulous. Highly recommended.
Professional auto collision repair establishment. Timely estimate, work very well w insurance company so that it is as seamless as possible. Work is perfect, staff is a pleasure to deal with. Oh, and car looks great too!
For the repair of my 2009 Honda Civic after my first accident that left the car not drive-able, I'm so thankful that I went to Roche Collision. Not only was Rob incredibly helpful, kind, and informative over the phone before I even indicated that I would bring my car into his shop, he was just as caring, reasonable, and honest when explaining the entire process to me. He explained different repair options that would work better with my financial concerns and also updated me throughout the week on the car's repair process. My car's repairs are perfect.. almost as if I never even had an accident. I would recommend Roche and their honest & thoughtful work to anyone.
I can’t say enough great things about the team at Roche Collision From the first call to them to the day I picked up my repaired truck they were excellent with their communication with me. They helped with the rental car arrangements as well. My 2024 Tundra took a bad hit on the drivers side. I thought my truck would never be the same again. Roche Collision did such an amazing repair that even my critical eye couldn’t believe the flawless repair on my truck. They definitely treat their customers right and I am overwhelmed with happiness and how the whole experience with them was stress free. Thanks Roche Collision!!
Roche did a great job repairing my vehicle. They explained everything they would be doing up front and kept in close touch, updating me on the progress of the job. My vehicle was ready right on time. I highly recommend Roche for their technical expertise as well as their excellent customer service.
I would highly recommend Roche Collision! When I first called I spoke with Fiona who was extremely pleasant! Ken the owner is wonderful to work with and you can tell he truly cares about his customers and quality of work and will go above and beyond to help you anyway he can!
I never write reviews but I just had to compliment the amazing job that Roche collision did. Everyone was so kind and left my car clean and in perfect shape from a collision. Would recommend to anyone in the Newton area 10/10!
They were super professional with their work. They listened to the situation with my insurance and resolved it quickly. I would definitely recommend them to anyone who has problems with their car. The car was 10/10, nothing bad to say but thanks!
We've used Roche Collision for 3 different repairs. The results have always been excellent. The staff is welcoming and informative. The lates repair was complicated by the lack of availability of a part for a new 2025 model car. Roche managed to repair the damaged part so it is indistinguishable from a new part. Highly recommended!
Just had another amazing experience with Roche Collision. Highly recommend it and Rob is extremely knowledgeable, helpful and great with communication and handling rental car pick up and drop off. I hope that I don’t have any future accidents but if I do, I won’t hesitate to call Roche again. Thanks, Edward
Excellent service, highly recommend. Everyone is so kind and helpful. Repairing your car is such a stressful experience but after working with Roche it was the opposite! They answered all of my questions and got everything done efficiently. Thanks so much Rob & team for fixing up my car and going the extra mile with keeping it clean!!
While I hope I never have to get my car fixed from an accident again. If I did, I know for sure that I would come back to Roche Collision, Inc. I chose this auto body repair shop because they partner with my insurance, USAA and because of positive reviews. I can see why they are so highly regarded now. They explained the process for insurance and repairs thoroughly. They also were very communicative about the status and when to expect my vehicle. They helped facilitate the return of my rental car and worked directly with my insurance to address costs that exceeded the initial assessment of my repair by USAA. After the completion of my work, I inspected my vehicle and felt it was even more beautiful than prior to my collision. I had a tiny scratch that they painted over that was not part of the work package. If you're in needed of auto body repair due to a collision you should definitely consider Roche. I would like to call out Ken and Rob for being awesome to work with too.
This is the place to go if you need body work done, period. The team that is there, specifically Hector, were phenomenal!! He put up with me calling and was so kind each time. I fully appreciated that they only had me drop the car when the parts were in and explained everything to me. Could not be more pleased with the service and I highly recommend them! Thanks, Roche & Hector
Great experience. They took my car in immediately and assured that I could get my car back within 2 weeks. Handled everything through insurance and replace one of the doors. The team even tried to pain match the new door to the rest of my car and cleaned my car before retiring it to me. Beautiful work done and I really appreciate it.
I went to Roche to repair my car after I was rear-ended. They were so professional and helpful throughout the entire process. I submitted my claim to the insurance company on a Thursday evening and had selected Roche from their list. I received a call from Roche around 8am the following morning! Ken kept me updated throughout the process and it took less time than I had expected, based on my previous experience with another company. I definitely recommend them!
Rob at Roche collision was very good with everything that was needed to fix my car. He gave me timely updates about the repairs. He even took care of arranging the rental after it was approved. The repairs were well done!
This was our first car repair we have ever needed and I can't express enough what a great experience we had with Roche Collision. They kept us informed at all times and did an amazing job! I am even a bit embarrassed to say that having 3 children I dropped the car off a mess on the inside and they fully detailed it before returning it to me. I highly recommend them to anyone in need.
Extremely happy with the repair to my bumper.l! I was updated frequently by text messages on the status of my repair and it was done very quickly! Great guys to do business with. Without a doubt I recommend!
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