Mal's Servicenter in
Lexington Township (MA)

One of the best spots to go get your car fixed. And one of the workers there who has the same name as me, is really nice and from what I've seen connor is a really hard worker

Brian was absolutely amazing and was super helpful. Great company for towing!

Got in a crash on 3N in Burlington. The driver was very kind and dropped the kids and I off at Panera so we could be in a safe spot while waiting for transportation home.

I hate to leave a bad review on a local place. The guys there seemed nice enough. I was getting some new tires put on that I got through Goodyear. The mechanic told me I had a tire sensor missing. I asked him why my tire light has never been on this entire time and he said I don't know. The next day my tire light came on for the first time and it's been on ever since. When I called my dealership they said that wouldn't be possible because the tire light would have been on this entire time. The sensor was either damaged or taken out while it was being worked on. I'm getting it replaced at the dealership because I don't trust Mal's to touch my car again.

Flipped a box truck onto a car using improper securement law states 4 and all they had was a single chain.

I cannot thank Mal's Service Center enough for their outstanding service! My car broke down at the 49A exit on 95 South after I mistakenly put diesel in a gas-only engine. It was such a stressful situation, especially with my daughter in tow, but they made everything so much easier. The towing service arrived right on time, and the driver was incredibly kind and friendly, which was a huge relief. Paulie, who spoke to me on the towing day, went above and beyond to reassure me and promised to do his best to resolve the issue quickly. True to his word, my car was repaired in a relatively short amount of time, and I was amazed at how thorough and efficient the team was. They even returned my car after hours, which was such a thoughtful gesture and something I’m extremely grateful for. Mal's Service Center turned a tough situation into a smooth and stress-free experience. Their professionalism, kindness, and commitment to going the extra mile deserve more than five stars. I highly recommend them to anyone in need of reliable and top-notch service!

Thank you to Junior for making my car look new again!! Mal's is the best place to have your car fixed.

My car was hit while parked at the Staples lot in Cambridge. I was in the store all of 15 minutes and came out to find a deep dent in the door and no note left. Luckily a friend recommended Mal's. What a great experience! Excellent work; finished on-time; very fair pricing. Plus Junior couldn't be nicer. I hope I don't need them again, but if anyone else needs auto body work, this is the place to go!

I needed a tow recently when I got a flat (no spare!). Mal's towing arrived promptly, the driver was very pleasant and careful with my car. They brought my car to the tire shop, and we were done. Grateful for the simple process during a stressful event.

Although I didn’t get my car back on the original day I was told that it would be done they did a great job. Things come up and schedules can shift and they were very communicative with me about that. I can’t thank Mal’s and Mal Jr in particular enough, my car was hit while parked and the front door and fender were mangled. They did an excellent job on the repair work and even gave the interior a full detail cleaning. Top notch, thank you Mal’s!

I had a good experience at Mal's this week. Took my vehicle in for possible brake work. They determined the brake work was not necessary, but, at no additional charge over the rate used to inspect the brakes, they changed the oil and reseated a compartment door that neighborhood kids had vandalized (for $20 in quarters the kids had broken open a $200 part).

Mal’s is INCREDIBLE. My tire sliced beyond repair and I had my car towed to Mal’s on a Sunday night. They called me at 9am Monday morning to confirm what I needed and it was ready to pick up by 9:45am. I was completely and pleasantly surprised that they had my tire in stock and were able to do the tire change so quickly and efficiently. I have been to them in the past and they offer fabulous service, competitive and fair pricing. They really take care of their repeat clients. I will continue to go there for all of my car needs.

Junior was wonderful and got me in quickly after my vehicle was damaged! They did professional, solid work, at a reasonable price! I would definitely go back, or recommend them to a friend. Thank you Junior and the team!

Mal's Service Center does excellent work with auto body repair.. I have had more than 1car get worked on and the results were excellent. Mal Jr is a truly skilled leader and businessman. I recommend anyone with auto body needs to go to Mal's service center. I also get my tires at Mal's and Richie is a very smart and knowledgeable businessman as well. I highly recommend Mal's for tires too!

Drop my car off on short notice Monday, luckily I had good timing. Needed a bumper, grill, and driver side headlight. They finished before the weekend. Friday evening I got it :) Checked everything, the car was detailed, paint looked great, super happy, but turns out they forgot to replace a cover under the hood. I mentioned it and the took care of me immediately. A couple clips later, on my way..Very kind and mostly friendly my whole experience. I’d recommend them to anyone looking for good, quality service.

This is about the Arlington location. It's also about the repair shop and not the auto body shop. I have encountered rudeness at the auto body shop but not at the auto repair shop. the latter has friendly personalized service with employees that remember who you are and really care about making sure you get sufficient repairs at a reasonable price. When I leave, I feel good about the experience every time. These are great people!

Excellent work by Junior and his team! I needed some work done on my front bumper including minor repair and paint. Mal’s got the car looking perfect! Junior was extremely helpful and knowledgeable throughout the whole process. Very communicative, responsive and honest. Highly recommend taking your car here!

Top notch service from Junior as always! Did a ton of paint work and installed/paint matched my spoiler. I am super picky about my car and this is my go to shop for all body work. Great communication while my car was at their shop and great quality work.

Mal's saved me when my oil lines ruptured while I was driving on 95. I had no idea what was wrong with my car but it felt like something really bad when all the check engine lights came on. I was towed there at noon and they were able to quickly diagnose what was wrong with the car, order parts and get it fixed correctly by the close of business that day. I was over an hour from home and considered going to the Toyota dealership because I was in an unknown area but I have a feeling I saved a fortune at Mal's. I would recommend them to anyone.

Run for the hills. High fees, hidden fees and inflated prices. They don’t accept check or credit card payments. Charged me three days “storage fee”even though they had it less than 48 hours because I picked the car up after12pm. Then I was planing on having it towed to another garage and they wanted $108 as a yard fee to have another company come on their lot. I drove the car next door and called AAA. I recommend anyone Avoid this establishment.

Went here for an inspection sticker and the guy helping me was very short and would not give me a time estimate on how long I would have to wait. When my car was done the sticker was put on crooked and the old glue was still stuck on below it. The one thing to do was put the sticker on straight but they couldn’t even do that. I am not going back to this place.

Honest and does great work.. This is a family business that I started going to a few years ago for tires and now I get my repairs and recently body work done. They're prices are fair and you get top quality work done. I think the least tenured mechanic is 5 years with the other's being there for 20 or so....i just recently got my brakes done and sprung for the ceramic pads etc. And I'm glad I did.... I've gotten brakes done in the past and it doesn't take long for the rotors to warp... So far so good... On a side note I would definitely go there for tires... I got the nice set of michelin for a fraction of of what the dealership and other places were charging... I would definitely recommend this place and Mal gives back to the community which I always like to see...

Do yourself a favor and never go here. The staff was rude to me and told me I had a problem with my tire. When I took it to another mechanic I trust, they told me there was no problem. I then called Mal's to make it right and they refused to rectify the situation and then hung up on me. To summarize, these folks are incompetent, rude and treat customers like garbage. If you value your car don't ever go to Mal's (mal is Spanish for bad, which is a perfect name for these incompetent jokers)

If you have a choice, don't choose Mal's. I needed a new bumper after an accident, and since Mal’s repair shop on Massachusetts Avenue in Lexington is on my insurance company’s approved list, and is convenient to my home, I took the car in for repair on a Monday, and mentioned that I would be paying by credit card when I picked the car up. It was promised to be ready by the following Thursday at 4PM. Having heard nothing on Thursday, I called and was told it wouldn’t be ready until the following day at 4PM. I called at 4PM and was told it wouldn’t be ready until 4:45PM. When I arrived at Mal’s, I offered my credit card, and was told “cash only” was the company’s policy. They close at 5PM. The amount due was $1100 which I did not have immediate access to in cash, and could not get until the following morning (Saturday).Then I was told that Mal’s is not open over the weekend. Had I known that Mal’s is a cash-only business, I would have chosen a different approved repair center that was not. Mal’s is a major towing and repair company. Refusal to take credit cards from individual customers is a outdated and customer-unfriendly business policy that is difficult for me to understand in this day and age. I presented the cash to Mal’s on Monday morning and picked up my car. Our insurance rental was from Enterprise, and apparently when they called Mal’s on Thursday to see if the car was ready, they were told by Mal’s that our car was no longer there, so Enterprise was prepared to charge us for four days rental, which wouldn’t be covered by insurance because of the misinformation provided to them by Mal’s. I called my insurance company and explained the situation, and they waived the four day charge. Long story short, choose another repair shop if you have an accident. UPDATE: There is now a rattle in the area of the bumper that was replaced by Mal's. The rattle was not there before Mal's replaced the bumper. Also, I received a letter from Mal Jr. (in response to my Google review) attempting to explain his company's poor performance. I was not impressed. Again, if you have a choice, don't choose Mal's.

DANGEROUS, FRIGHTENING AND FRUSTRATING. I picked up my car after Mal's had it for more than eight weeks, despite being told it would be ready soon on multiple occasions. Less than 25 miles later the rear tire came off my car. They never tightened the lug nuts. As I brought the car under control the tire went across the road and hit a van coming the other way. Fortunately, I was not on Rt 128 where I had been earlier, where the incident could have been tragic. Mal's repaired the damage quickly this time. When I asked about any compensation, Mal's response was "No. Nobody was hurt, we paid for the repair and we can't afford anything more." So much for good will. Do not go to Mal's and if your car is ever towed there, have another body shop pick it up.

My son's vehicle (VW Jetta) was in a collision and towed to Mal's, which I had never heard of. The car had both mechanical and body damage and I was happy to learn they do both so I didn't need to take it to multiple places. I spoke with my insurance adjuster and Mal Jr. on several occasions and we negotiated a fair price to have the car repaired. The work was completed within the time promised and the quality was excellent. Mal made a point to say they would stand behind it "forever" if anything came up and I have no reason to doubt that. He also made a downward adjustment to the bill for work they did not need to do and even did a few items items above and beyond, including an interior cleaning. I highly recommend this company based on my one experience.

After my daughter had an accident, her car was towed to Mal's in Lexington. The staff was courteous and very knowledgeable. They helped us through the process when it was totaled by the insurance company and had to be salvaged. Without the guidance from the staff, we would have been at the mercy of the insurance company and would not have known about the options and rights we had. Luckily there were no injuries, just a car that needed to be replaced. Will recommend Mal's to anyone who needs a reliable and trustworthy mechanic.