This place is a disaster. The owner clearly could not care less about customers or their time. He is either grossly incompetent at best or outright dishonest at worst, with missed deadlines, botched work, and zero accountability. If you care about your car, your wallet, or your sanity, go anywhere else!
I generally do whatever car work I'm capable of, but for anything past my skill set, I normally shoot over to West Auto.
Simply the best auto mechanic I've ever patronized.
At a time where literally everything costs more than ever, they have very fair prices. On top of that, they never try and upsell you on parts you don't need. If they tell you that you should replace something on your vehicle, I'd recommend listening to them.
Despite always being busy with a lot full of cars, they have a great turn-around. A couple of times I was in quick need of my car due to winter travel, and they were always able to rip the repair for me in quick time.
Last but not least, Brian and his family are great, and support the community.
Great garage in dunstable massachusetts. Brian is the owner and does a great job any time you need service, oil change tires, and inspection sticker. Great service, great sense of humor. Check it out you won't be disappointed 💯
This is an exceptional shop! These people are honest and skilled. The shop is neat and clean. I had my brakes done, and everything is perfect! Thank you! 🙏
Always quick and efficient. Very nice people too! Brian is always smiling and West Auto I have always used for my service needs for decades now. You will enjoy going there for sure. A+
They are always accommodating, honest, and a pleasure to work with! We love that they are right in town and do a lot to support the local community. They do reliable work at a fair price and we will continue to support this business.
I WOULD BRING MY VEHICALS TO WEST AUTO WITH OUT THINKING HONEST RELIABLE ANDFAST SERVICE ALSO OWNER AND GUYS WORKING THERE ARE GREAT PEOPLE THANKS FOR GREAT OUTSTANDING SERVICE !!!
Have you ever gone to a Mechanic and had hope that they would be straight with you and give you a decent estimate about what the cost would be to be totally sidelined when you get the bill? That happened with me yesterday at West Auto in Dunstable MA. I was given a price of $50 a piece for tire pressure sensors but I knew I could buy them on Amazon or through a local auto parts store for about $30 a piece. I was also told that if I brought the wheels to them off the car and left them for a couple days, they could do the work at a discount. I figured I'd give this guy the business and let him do the work since it wasn't that much more for the sensors. However, when I got the bill, the tire pressure sensors were $60 a piece and I was charged full price for the tire mounting & balancing. As I mentioned, I did half the work of taking the wheels off and bringing them to him and putting the wheels back on. It is unfair that I was still charged the full price for the work just like if the tires were left on the car. When I approached Brian West the owner about the bill he acted like I was the problem and would not commit to any refund. There are plenty of other mechanics in the world I won't be going back to this one.
We have used West Auto for 10 years and several vehicles, we have always found Brian to be upfront, honest and fair. Brian saved us thousands over dealership prices and the convenience of his shop location is great. The new waiting area at West auto is beautiful and comfortable, a welcome change from most auto shops. Nobody likes a car repair bill but at least you know that the price you’re quoted at West Auto will be a fair price, they will use quality parts and the work will be top notch. Thank you to Brian and his mechanics for doing such great work!
I’ve had my cars serviced here for years. Honest, reliable, well run business. Good mechanics. Does not recommend unnecessary repairs. Fair prices. Highly recommend them.
Even get a chance to make it in the door for an inspection sticker because they are horrible horrendous customer service over the phone. Haven't you learned running a business when a customer asked a question you don't answer sarcastically if you want their business.
Run by Brian West, son of Ed West. Competent, excellent work, rational prices, and as honest as anyone you will ever find, just like his father. You will never find a better place for competent automobile repair, nor fairer prices. Brian treats everyone this way, just like his father. Problems are diagnosed with up to date diagnostic equipment, down to the failed part, and just the failure repaired. I trusted them to put tires on my new Tesla S Plaid, and no problem with "Jack mode" or the "pucks" that I have to assure the lift does not touch the batteries. Everything done flawlessly.
I am completely appalled by the lack of customer service! Dropped my car off the night before appt. Dropped of due to grinding noise coming from the back Pass side tire...I called the next day around 2:00 to see if they had a chance to LOOK at my car. I was astounded when I was told " it's all finished" FINISHED NO ONE called me to say what was needed or to discus going forward with repairs etc....Was told I can come pick it up they fixed all the breaks! I arrive to a $762 invoice!!! I would have NEVER agreed to this!! AND I am missing a hub cap too!!
They've been around for a long time I I've been working on cars with my whole life and there's really only one place I feel comfortable bringing my stuff when it's something outside of my area which is more electronics computer side of things and this is where I bring it because they're honest which is hard to find I'm sure everybody knows.
Excellent and most important HONEST owner!!! Prices are excellent and service is done at a reasonable time frame. I recommend West Auto Repair to anyone!!!
Brian has taken care of my family for years. Always great service and everyone there is nice to deal with. He always take care of our needs and keeps us going.
I drive three towns away to go to this place - great service, reasonable rates, honest owner - would definitely recommend it.
And you can walk across the street to the Farmhouse Cafe to eat/work (wi-fi)/wait until they're done with your car.
Website