Literally the worst place ever. Tow lots are saddest lowest must disgusting places of business there are. What they do is nothing more than legalized extortion. My week was made worse by having to have set foot in this place. You tell me where you see a "tow zone" sign. Merry Christmas indeed. 😡😔😡💩

Vincent Higgins

12/07/2017 20:55:17

Had a rental car I was driving towed there after an accident. I went back the next day to retrieve my belongings from the car and the staff there almost refused to give me access to the car. After an hour of explaining myself they reluctantly let me in; and that's after waiting about 30 minutes initially. Bad customer service.

Una Smith

04/23/2023 16:09:45

This is a predatory business. They do whatever they can to delay your towing retrieval, profiting $35 a day that they delay you. CPD got them to tow my car for street cleaning (my mistake, I had mistakenly moved my car from a street cleaning street to another one). Their scheme is actually ingenious: they send you a letter after 2 days ($70 so far). That letter takes several days to deliver, especially considering the weekend. Say it's delivered in 3 days, that's $105 more. But they send it certified so when you're not home when it's delivered, that's another cool $35 for that day. You're in luck if you know to pick up the letter immediately but not knowing what the certified letter is, you have no reason to be in a rush, so when you reschedule its delivery, and get your notification 3 days letter, you've accumulated $280 in fees (plus $100 for the initial tow). And you probably have to take work off to go get it, too. They are really doing the residents of Cambridge a great service.

Ian Delbridge

11/04/2022 20:36:40

My son was parked in Cambridge and he ended up in the hospital. This fine establishment towed his car. And they do not make any exceptions to their fees. It was towed a short distance for $100! With $35 per day storage.

Hidden Gem Explorer

10/19/2022 18:26:38

Phil's will tow full-time all-wheel-drive cars on two wheels, damaging them. Then they will tell you they didn't.

Michael Segal

12/02/2022 16:13:42

I had just arrived home from the hospital with my newborn after she had been born a few days prior and was running off 2-3 hours of sleep per night. I didn't notice that there was street cleaning and my car was towed by Phil's Towing. When I arrived at Phil's Towing's office, I asked if there was any chance for a discount since I had just returned from the hospital with a newborn. The response was, "Absolutely no chance. I'm doing you a favor here by giving you the car back." I would have had absolutely no problem if he had politely said no since I did make an honest mistake. My issue was with how unprofessional and inconsiderate his response was. Plus, I was paying a $100 fee so obviously I was going to get my car back...not sure if that was a poor attempt for a joke.

Daniel Rabinowicz

07/13/2021 19:48:05

Do not return calls, employee at front desk was extremely ‘flip’. Instead of being kind, he basically taunted me…”guess your luck ran out”. Does this person know what each individual’s story is or what they’re personally dealing with? Next time, try a little empathy as it may take you further in life. I’d never hire them myself if I needed any assistance and I will be sure to let friends know they aren’t a company to be used. With this being Christmas week, Happy Holidays to you too 🙄

Susan Hale

12/20/2021 13:03:48

Cold Sunday afternoon in Feb with my young kid in the back and the car won't start in a Cambridge parking garage. Bruce from Phil's shows up with all the tools but his brains (and experience) are what get me on the road again. Jovial and friendly are always appreciated.

Alon Yaari

02/20/2023 15:05:09

Glad to see these losers closing forever they have made too much money off simple parking violations and then acts like we are criminals, very happy to see theyre done preying on the people who cant afford to pay for a garage spot. Nobody will miss you hope the sweetsweepers dont hit you on the way out.

Mike Lavoie

04/14/2023 13:56:43

The truck driver bent the window frame on the driver's door of my dad's new Camry. Less than 2 weeks old. There's a 1 inch panel gap now. And they scratched the rear bumper. Can't believe this place is allowed to stay in business. Edit: it seems Cambridge is helping protect the improper and corrupt actions of Phil's towing. There are numerous complaints of damaged vehicles, with the city doing nothing to penalize Phil's towing. Awful business. I suggest you hardwire a dashcam, with voltage protection, so that you can record any damage Phil causes to your vehicles while towing them. Multiple views will be necessary around the vehicle so that you can record the damage as it happens. It will be well worth your time to install the dashcams, because without that evidence, the city will do absolutely nothing to hold Phil's Towing accountable for the hundreds of thousands of dollars in damage they cause to vehicles of Cambridge city residents.

Shawaz

04/28/2023 12:08:56

Charged $35 extra as a "storage fee" for retrieving my car 30 minutes past midnight. I don't want to be unfair to Phil, I understand that he's legally entitled to upcharge if he keeps a car past 12:01am. I've actually paid that fee without complaint in the past when I couldn't pick up my car until the day after it had been towed. In this case, however - at just 30 minutes past - it felt excessive. If I find myself in need of towing service in the future, I plan to hire B&B Towing instead.

Roger Yronwood

10/12/2017 05:14:37

Car broke down in a tight driveway. While it took them a little while to get there (busy day), they were able to skillfully get the car out without damaging it against the building walls. Staff was friendly and helpful. Would suggest for anyone needing their busted car moved.

William Eimer

11/28/2018 21:41:38

I had an (unexpectedly) good experience with these guys today. I messed up and accidentally parked in the wrong spot which led to my car being towed and I was initially LIVID. Went to pick up my car and the guys were very kind and professional. My car came back in perfect condition. A gentleman even scraped the parking sticker off of my windshield for me. I wish other tow companies were like this.

Sunny Rozembersky

03/24/2019 03:55:00

Had a flat tire. Talked to a dispatcher who was incredibly nice, called the tire company to let them know I was on my way. Driver showed up exactly when he said he would, was super fast and professional. I did briefly speak to the second dispatcher, who was short and rough around the edges. Probably would have called another tow if he had been my first point of contact. Grateful for Phil’s.

Jack MacLean

11/13/2019 20:54:07

Promises to arrive at Green Street Garage in Cambridge, less than a mile from Phil's Towing, in 10-15 minutes. No-show after more than a half an hour, so I call back. They say he's on his way. Still no-show for almost an hour later. I call back and they voluntaril cancel because they "didn't like my lack of patience". This absolutely piss poor.

Richard Yerardi

01/01/2019 02:42:07

By FAR thee MOST un professional people I've ever met. I had my car kicked twice by a driver scratched my rims when he towed me. For some reason HAD to go into my car and when i finally got it out it was in 2nd gear. When I brought this up I was confronted with violence. Not kidding. These guys got it coming.

Sage

01/27/2020 00:30:18

I have used Phils Tow many times over the years. I love the service I receive from them . It puts my mind at ease when my daughter is broken down in her car on a highway and I make the call to Phils and they send someone right away.I have had nothing but good experiences with them, they are also very fair with pricing. Very nice people.

George Thomas

09/10/2015 14:31:34

The only reason these guys are in business is because of all their involuntary tow customers from Cambridge city street cleaning. These guys are only nice and professional to you if you're ponying up the money. When I collected my car I noticed that they made a bunch of 4 inch vertical scratches on my bumper (impossible to get from another car tapping my bumper.) The company owner refused to even *look* at the scratches. All he cared about is whether you can prove it in court (court?? what about customer service??). If you don't happen to have a picture of the car moments before towing you are out of luck*. If you have a choice, please don't give these guys your business!! *A police officer inspects your car before towing, but if you have a single scratch already you get an 'S'=scratch on the tow report--- which apparently means Phil's can add as much damage as they want and get away with it...unless you have that pre-tow photo!

Stella Offner

09/08/2012 13:54:48

I was just watching from a building down the road and saw them moving newly impounded cars with a forklift I even have video evidence of them pretty much destroying a newer f-150 I also witnessed them stove the door in on a newer Ford Fusion and almost flipping a brand new work van with the forklift if you are the owner of the Ford F-150 dark grey that got impounded on 11-02-2020 email me at [email protected] I have video of them dammaging your truck

Chris Simard

11/02/2020 15:45:36

I had a great experience today. They were very friendly, professional, and thoughtful. Sometimes we just need a bit of humility and these guys are good guys.

Quianna Sarjeant

02/22/2019 06:39:50

I don't understand how these people can live with themselves. I guess in the tow business we who are towed are not their valued customers. It's the people they have the contracts with. They caused $200.- damage to both plastic pieces protecting the doors of my car and refuse to even look at it. I didn't notice the damage until a week later, when I ripped my finger on the cutting edge at the top of the door where the metal is now showing, then called the Volkswagen dealer a few days after that to enquire about this part that seemingly broke on its own on a brand new car. The tow was not top of mind at that time anymore.The Volkswagen people asked me whether I had been towed recently, and that it sounded like something that could happen during a tow. When I called Phil's they refused to listen since apparently too much time had elapsed, and who knows "what I could have done in the meanwhile", and just hung up on me. The amount is too small to get my insurance company involved, so I will suck it up. I sincerely hope that this is a consideration for someone who wants to hire a tow company - these people are rude on the phone, not helpful at all, and careless with others' property.

Claudia Hofmann

10/16/2013 16:08:01

Items stolen from vehicle in their lot and pretty much got told to screw on the phone absolute hacks work here

Ryan Teddy

03/22/2023 13:52:17

My oldest son traveled from Maryland up to Ohio for a surprise visit and his car broke down down on Saturday we could not get a tow truck company to give us a reasonable price to tow to a shop or to my home SMH

Mann Hart

09/30/2022 18:08:58

If you have the unfortunate experience of being towed, this is the company you want to retrieve your car from! They were professional, pleasant to deal with and straight forward.

Neil DePaul

08/01/2012 22:43:23

I told my car it was great service and then he serviced me that Phil is a wonderful guy I never had service like that before but polish and shine

Richard Oconnor

01/13/2022 17:01:55

Phil's towing has been great. Quick easy and right to the point. Any time I need quick cash and need to junk a project, they take care of me

Drumster Baby

12/18/2019 19:20:48

The irony is, you never will have a good vibes for a tow company. We never anticipate, we are here because we did wrong!!!! They have good and fast service.

Raj C

10/01/2021 20:08:58

Got my car towed because of street sweeping. These guys were super helpful and friendly. It certainly made the whole situation more pleasant to deal with.

deeplyunique

11/19/2018 03:09:34

Worst experience ever! These guys left me stranded on the side of the ride after ruining my spare tire. The owner refused to look at it after contacting the better business bureau.

Eric Markunas

06/04/2015 16:23:27

I made a mistake, they did their Job... They been very nice and kind especially to my kids! Very quick I got my car back and I’ve learned about it 😅 Thanks a lot for the fast service

Susanne Behrisch

08/10/2018 03:38:36

Address:	333 Webster Ave, Cambridge, MA, United States
Phone:	+1 617-547-0680
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 106 Reviews
ZIP Code:	02141

Phil's Towing JunkYard in Cambridge (MA)

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Other Cambridge Auto Salvage Yards

Junkyards and scrap yards in neighboring cities with Cambridge