I had a very disappointing experience here. When I went to retrieve my vehicle, I was met with unprofessional and rude behavior from both the front desk and the owner. It felt like they were intentionally making the process difficult instead of helping resolve the situation.
Customer service was extremely poor, and there was no effort to communicate respectfully. After reading the other reviews, I understand why this business has such a low rating. I would not recommend this place.
Could give this place a 0. Extremely rude and disrespectful. They will charge you unreasonably high numbers for every possible thing. $125 dollars to jump start a car that they towed and died because they parked it in a shitty location. They wouldn’t let me jump start my own car after storing it in their location. $550 to tow the car. $50 because they apparently sent me a mail about it + mileage + bla bla. It’s ridiculous this place exists as business.
Ralph was great! I needed a jumpstart as I left my hazard lights on for over eight hours, which caused my battery to drain. Ralph arrived within the specified time frame and was ready to help. In less than 2 minutes, he got the job done and my car was running like normal. He even offered some useful car maintenance guidance to ensure my car continues to run properly in the winter as it was below freezing. I was very satisfied with the service and will use again in the future.
Changed the price on me 5 times. & couldn’t explain why. The lady first told me $165 then I pulled up & the big guy up front told me 250$ and told me that the lady that told me the first place doesn’t know what she’s doing even though she works there lol. This place is the worst & is so rude. Just money hungry and doesn’t care about what you have to say. Sucks that a place like this is still in business.
Oh my God. Who ever has to deal with the people answering the phones especially the woman there. God bless you and I hope you receive many blessings to your life after dealing with her because you deserve it. They didn’t even want to give me the address of where the car was located!? She only said “behind the apple cinema” and wouldn’t give out an address. How awful
Mike arrived within 30 minutes. Even though the address wasn’t completely accurate, he quickly sorted it out with a phone call. He was professional, patient, and efficient, and had a loaner tire installed quickly. Within 90 minutes, I was able to drive home safely. Mike also took the time to share his experience and offer helpful maintenance suggestions. Highly recommend this service.
BEWARE THE OWNER SCAM CUSTOMERS Bostonian towing services Charge me $860 in cash For A simple towing of 3.7 miles from Cambridge to Somerville The owner Ralph Keep adding fees to the point that he doesn’t even know what the fees are for When I ask him, he said the fees are for NON-WHITE CUSTOMERS and start laughing I was speechless . I had to pay the $860 Otherwise, he ‘ll not release my car this behavior is unacceptable therefore We contact the state attorney general office And file a complaint with the Better Business Bureau also we ‘ll pursue Lawsuit against this company .. To everyone out there stay away from this company if you need towing for any reason, there is so many Honest companies in the area of Somerville ,Cambridge,, Watertown ,Belmont . JUST STAY AWAY.
She wants your money in the payment paper there are erasures, miscalculations, she puts "I don't know what bills" $360 for this $360 for that $280 for that $180 for this and more still take your money
I know a lot of people come to a towing company unhappy, but our experience was actually great. We had a mixup where our car was towed. We were able to quickly get on the line with someone to coordinate pickup (good responsiveness by phone) and got help the next day. Kyle was kind and punctual and got us sorted.
Absolutely unacceptable experience. It took over four hours to get a tow truck — on the side of I-93, no less. Multiple drivers supposedly “got lost,” and every half hour I was told the same line: “We’re 30 minutes out.” That went on for hours. What should’ve been a straightforward roadside tow turned into a miserable, drawn-out ordeal.
****BEWARE OF FRAUD*** As much as it sucks getting your car towed, getting towed by Bostonian is the worst possible outcome. 24 hour towing, but you can only pick up the car during business hours. Do a guy a favor and use B&B towing next time since at least they let you pick up your car any time 24hrs/day
Pickup experience: I went in, the woman calculates the total to $345, cash only in 2025. There is an ATM there that has a limit of $200, and the minimum towing cost is $210. So conveniently they will always be able to double dip on the ATM transaction, scamming the residents of Cambridge. I say I will go to the bank and ask her to give me the total again. She calculates $345 which I see on the handheld calculator, and asks for $350. When I ask, she threatens me with an additional $50 fee for something else. I guess the $5 was her fee for doing the 5s calculation a second time. I say fine, we agree on $350. I go to the bank, come back, and now she decides to add the $50 which she threatened me with earlier. Luckily I took extra from the bank otherwise I would have been forced to take a second trip.
All in all, very deceptive people. Cash only makes me wonder if they are doing some money laundering or tax evasion. There are very few cash only businesses in 2025. Between the ATM double dipping, cash only, adding extra fees when they said they wouldn't, etc, it is just a very unpleasant experience. Anyway I will be reporting this experience to the city of Cambridge and the State of Massachusetts because I believe there are some protections available to residents of the city/state.
Car was towed in error. Bostonian Towing representative said that if they're told a car is in a tow zone, then it's in a tow zone, and they need not and do not check whether it's true before towing. Representative was also belligerent and initially refused to provide the documentation the police said I was owed. This company has no qualms about weaponizing their incompetence to waste city resources, and they do not care who gets caught in the crossfire.
Why it’s 2, cuz I could not put 0 here. First of all, I only asked the driver to unload my car, cuz my car is drivable, I never let them tow my car, but they insist towing my car and charge towing fee and mileage fee. Also, they never told me the price until they towed my car without my permission, it’s a scam, since if I know the price, I will find another towing company. The price is 600 dollars which is ridiculous.
Stay away from them, since they will tow your car without your permission even though it’s you to call them :) which is absolutely illegal. All the stuff in our company there and camera videos all can prove that, they tow my car without my permission when I get upstairs to get my wallet.
If someone plans to file a small claim court, contact me, we can gather and sue this towing company, esp the rude boss, Ralph loftus.
this business has a ton of negative reviews so i am purposely writing them a good one bc it was 100% NOT my experience. I was in a total-loss accident and my car was towed to BTS. Not having had been through this before, I was figuring out next steps and unsure what to do. Every time I called or visited the location (which I did 3 times) the staff was extremely easy to talk to, work with, and reassuring. Kelly was wonderful. Having my car there was actually one of the easy parts of my awful situation. Even the owner/manager went out of his way to call me knowing my situation and offer advice since I was just in an accident and dealing with insurance. What he was suggesting made total sense and ended up benefiting us both. They were also very sweet in complimenting me because I brought my own drill to get my plates off (haha).
1.8 stars. Do you know any other business with 1.8 stars? Since you can’t give zero stars they have a net rating of 0.8 stars. This tells you everything you need to know about this business.
If I could give zero stars, I would. This towing company is the textbook definition of unprofessional. Rude staff, completely unreliable service, and a total lack of accountability. They towed my car from my apartment complex because the guy couldn’t see my parking sticker. Judging by their already embarrassing 1.8 rating, I’m clearly not the first (or the last) person they’ve mistreated. Do yourself a favor and stay far, far away from this joke of a company.
I know this guy for over 25 years, he towed by accident damaged VW from NYC back to a body shop in Boston.
Just a normal tow guy, no more no less, it is a tow company, they tow cars, he is no angel, but no a-hole either. It is a not really a charity, being towed for trspass can fel bad, however on the up side, it is 100% american industry
Extremely rude and unprofessional. The staff, especially the man I dealt with, spoke to me in a rude and disrespectful tone throughout. He insisted on towing the car to where he wanted, not where I asked. Refused to tell me the price until I agreed to his terms, and wouldn’t let me see my own car or provide a receipt until I paid. Terrible experience — stay far away.
Locked my friends and I in the tow yard against our will. Dangerous, illegal, unprofessional. Oh, and they damaged my vehicle. Hell is far too good for these people, the absolute scum of the earth.
Called for a tow at 7:30am. Said they'd be right there. Called again at 10. Said they were on their way. Cancelled at 11am. Sounds from these ratings like I might have been lucky to escape.
Poor of customer service, they damaged the front of the car, damaged the headlight and broke it, and scratched the car's paint, I will file a lawsuit against them, and I hope all those affected join me and file a class action lawsuit, you can send me an email, thank you
Never do business with them! Rude, ignorant, disrespectful, and unprofessional. I was racially profiled due to the color of my skin and recorded as if I was stealing my own property! The owner never spoke a woman did all the talking again very nasty and rude. As far as I’m concerned they need to be put out of business immediately!
I had my Tesla stuck in underground parking with no cellular signal to activate the car from the phone. Mr Brennan managed to tow the car to the street level despite very tight space. The customer service lady was very helpful. I highly recommend this tow company. They saved my day.
Recently my car was towed by this company because there was a misunderstanding between the helpdesk team. We have called this guy and asked us to come and I took Uber at 11pm to the place apartment rental place gave and found that place is closed. Then i had to go home and go back to Alewife, Cambridge. The guy demanded I pay cash plus he added all kinds of charges on my bill. Beware of this company.
Good company! I had a miscommunication which caused their driver to leave an inoperable vehicle in the wrong location in my repair lot. They were able to have the driver come back, even though I'm almost positive he was already on the highway, and he moved the truck to a different spot!
Feb 16, 2023
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