Valley Recycling in
Northampton (MA)

Always helpful, professional, and friendly. The folks in the office are great.

Valley Recycling offers both household trash drop off where you pay by the bag and an option to use the scale and pay by weight. They are very organized so that it is very easy to deal with the trash and their employees are helpful and friendly. they also take Recycling. There are donation bins for clothing and books, and they collect deposit containers to be donated to cancer research.

Not Impressed. We drove 35 min to drop stuff off when online said they were open, we got there and they were closed.

Clean organized friendly service. Always my choice when I'm in the area.

Super rude staff that hate their life (Understandable) however they do their job most of the time.

I just received the best service there from Turbo. My truck was full of heavy pallets and miscellaneous junk. He saw me struggling to pull the top pallet out, politely signaled me to step aside and proceeded to unload the whole thing for me. He also had the patience to figure out how to lower the tailgate, as it was quirky (not my truck). Then he swept out all the debris and even applied WD40 to the tailgate hinges. Friendly and helpful, the best.

Only drawback is attendant for commercial waste gave unclear directions and stated "what are you deaf?" And called me an idiot. This seemed from direction me to the back of the building while backing up, he told me to go to the left, which I did. However he wanted to to proceed all the way to the back of the building but did not tell this to me, just go back towards the vehicle to my left where a loader was operating. Clear instructions would have helped rather than assuming I knew.

Great dump! $5 for a large trash barrel, recycling is FREE, scrap metal is FREE, cheap options for construction debris or other large amounts. They accept yard waste like shrubs, leaves, etc.If you want old bricks, there's a pile to dig through. Bring your dogs for the treats!

How about when your hours say Saturday open until noon and I load my trash and recycling and get there and your closed. 2nd time this happened. How about you post your true hours. I'm not the only one as people were U turning like me, and is dangerous on route 10 to turn around with others doing the same.

updated 9.14.2024 DEFINITELY GO HERE !!! This is a very well run business and we are fortunate to have them in our area. From staff to prices to ease of in and out... they have it all covered. AWESOME PLACE !!! Go here !!!!!! And go here again !!!! We are fortunate to have such a good recycling / trash business in our community. It is well organized, the staff is excellent, and the prices are reasonable. I'm pretty picky overall and this place is really good. I will be going here for all my needs going forward.... and you should also .... FIVE STARS !!!!!!!!!!!

Thank you Julie and Wendy for treating me as a valued customer. This was my third visit within 2 weeks and I find this place to be an impressive operation. I experienced one of your busiest days, but the volume of traffic flowed smoothly and is priced very reasonable. I pulled a trailer load of trash with my Jeep Wrangler and three Siberian Huskies riding on the inside with me. Julie and Wendy even made my dogs feel welcomed. I recommend this place of business.

Easy , in and out. Even thou I should mention, one of the employees older female is very rude. Her interaction with the public is very poor. Sorry! Other than that - easy in and out!

Was accosted by one of their employees on my first visit after receiving conflicting directions from multiple employees and getting confused. I explained multiple times if was my first visit and wasn't sure exactly what to do but was treated with rudeness and eventual aggression. Will not be returning. Edit: In response to the owner reply: the instructions didn't "seem" contradictory, they WERE contradictory. They were: "Go over there" -> "Why are you here? Go back there." -> "Why are you back here? Go back there." -> "What the hell was so confusing?!" And about your "SAFETY" remark: I was treated aggressively AFTER I was apprehensive about entering the big dump warehouse in the back with no safety equipment worn in accordance with all your signage. This was while it had an active bulldozer driving inside. Yet I was treated like an idiot for caring for my own safety.

I got accused of not paying! I literally gave the kid $8. Freakin annoyed! Someone should talk to that kid and teach him a lesson. I’m a returning customer (weekly) why would you accuse me buddy? I’ll have choice words with you next week. Updating a week later, just want to say we solved our issues and I forgive the kid for accusing me. Maybe he was having a bad day. I appreciate Valley Recycling and I will continue to utilize their services on Saturdays.

Very easy and good flow to the facility. It was my first time there and the signs made it very simple and self explanatory.

Signage is lacking. First time or infrequent customers will likely be confused as to where to go, even if you review their website, and the employees will yell at you if you ask any kind of question. I've been there three times over the past two years, not once has an employee treated me with any common decency, not even a 'hi how are you'. Each visit I was barked at like I worked there. 0/3 is enough for me, I won't be going back.

pricing is not available on the website and its outrageous in person. You are surprised with a bill after you have made a dump. A single window AC unit is a 30$ charge. Ill never go back there again.

I was bringing in a large dog bed — weighed 10 lbs. I was told at sone point earlier this year by one of your staff that upholstered items needed to go in the big dump barn that you have, not through the regular trash. So I went over the scale. When I went to pay, I was irritated because the minimum charge is $25 which is outrageous for a 7 lb dog bed. I said, I want you to charge me based on the weight. She said the scale doesn’t work unless you have hundreds of pounds in there. Nowhere on your signage does it say you have to have 100 lbs to use the scale. Both the woman at the office and the jerk who marched over to “show” me what your signage is were aggressive, rude, and none of it was necessary - I was confused by what I’d been told BY YOU in the past, and all they needed to was be nice about it. He pocketed the $20 I handed him after he yelled that I should “just give him $10” followed by “ma’am ma’am do me a favor and don’t ever come back.” I’ll take you up on that. Guess what, babies. I’m allowed to be irritated at what is not very good service—and price gouging. You are a prime example of what happens when there aren’t many decent options around. Next time I’ll happily take a road trip and use someone else.

I have never made a google review until now to warn people away from this place. Has gone way downhill since covid. They have zero signage about pay procedure, tried to call the cops on me and make me pay a fine for "lot drive off" and then yelled at me for pulling into the CAR GARAGE to pay when there is no signage there either. The cops literally laughed about it and said the situation was stupid. Managed by the most incompetent women I have ever had the displeasure of dealing with. They tried to tell me nobody ever comes outside to collect payment if you wait even though that is how I have paid in the past- then told my partner that if we want to pay to wait and someone would come out. Totally contradictory. I have previously only had good experiences here but I will not be back unless they actually admit their mistakes.

I've changed my rating. After a rough start with a grumpy person in the office, we went ahead and brought a load of trash and recyclables in. The place is well organized and the workers in the yard were friendly. Prices are very reasonable.

Not anymore! Owner is now working at the dumpsters and barks at the customers like, well, a junkyard dog. I’ve been going here since it opened 10 years ago. Staff were great and very helpful, so I recommended it to countless neighbors. Was a good alternative to the town dump where the guys were kind of crotchety. But recently, the owner has been at the dumpsters, and you can tell right off the bat that he is the owner because no staff would ever be that rude. Maybe he’ll go back to work in the office, but for now, the town dump is friendly enough and the guys always give you a “hey how you doing!”

Super easy to get rid of my old futon- only cost $10, which is less than I expected! Staff are helpful, will definitely be coming back. :)

Great place. Easy to get to. Great service. Well organized. I suggest bringing large loads and using the scale. You'll get the better deal. Get rid of more stuff for the lowest price.

This is the second time I have visited the place. The first time was ok. The gentleman who was taking care of us was nice and attentive and this price was accurate. This time though, there is an older woman, who was on the phone with her friend, was kind of rude, didn’t really pay attention to what was actually in the car (4 boxes of yard waste and 1 large trash bag and 1 box of trash) and was just like “all of that will probably be like 15 dollars” and continued to yell into the phone to her friend on the phone, apologizing to her friend for talking to other people -“- It’s alright to be on the phone with your friend while you are at work, I understand that sometimes... there are urgent things and you need to take care of that, but at least please be nice and attentive to your customer while you are doing so.

I love this place! It's clean, convenient, well-organized, easy to use and reasonably priced. The whole staff is friendly, respectful and helpful.

I had a small issue with dumping yard waste in the wrong place and getting overcharged due to the mistake. I emailed the company and the owner called me back to make it right. That is great service right there, and they have earned my business. My only advice based on the experience is to read the signs and check in at the office if you are at all unsure of where to go. After chatting with Rich, I was able to see how this happened, and I can understand why I was charged what I was, and I appreciate that they listened to me and ultimately understood my perspective and responded well. Also, it is just great to have a full serve transfer station so close to town.

This place is the best, all the negative comments are from people that probably should have trash pickup. The rates are really affordable for a reason you have to show some effort to unload your vehicle. I have never gone there and not have someone willing to help, sometimes you may need to ask and they will be there for you. I’m so happy with their service I come from Amherst to use them!