The employee that I spoke with was super nice and told me that they would not come out until I tried to drive the vehicle again which at that time was 3 hours. When my fiance tried to drive it it was able to move. The employee that answered said that it could have been a frozen caliper. I'm not sure of anything that's mechanical, I'm not good at that area, but anyways the point is he was super nice and decided to tell me what could be wrong. So, instead of pulling one over on me and just towing me, the employee suggested that we try to drive the car one more time. At that point it had been 3 hours and lo and behold it worked. I appreciate that so much and I would recommend this company to anyone.
Junior from FJR towing was outstanding he explained everything was very professional. Quickly changed my tire and got me on my way I recommend them highly outstanding job!!!
Great, fast service. Great priced also. I called and the phone was picked up almost right away- Love it! No bs questions- love it! Tow truck arrived fast, scoop up the car quickly and safely arrived to the shop- love it! In and out!
Horrible place, I’m a cop in Massachusetts they had vehicle towed for being in a disabled parking spot in Springfield on a Private business lot, Disabled Veteran came out extremely confused thought his vehicle had gotten stolen until he was told by a passerby that it was towed. It was determined he had the placard in his visor barely visible “his fault” drove him down to the place to get his car because I felt bad When he got the invoice there were a few bogus charges on it such as “Special Equipment Wrecker” which they are not allowed to bill for under 220 CMR Chapter 272 which sets the regulations and requirements for involuntary towing according to state laws, they also charged a storage fee which they are allowed to do if they have the proper permits for their storage facility which they stated they have but the City of Springfield stated they do not have records of this and they would not pass because their storage yard does not meet requirements such as a secured yard. But most of all the thing that would of made the Tow 100% legit is if they had permission from the owner of the private property which they said they have permission that it’s posted at the front of the lot at the front of the lot it states vehicles can be towed at owners expense but even with this sign each tow company needs direct permission to tow the vehicles from the lot which the owner of the the private property stated that there are two tow companies with permission to tow from there lot which FJR is not one of them making this technically an illegal tow, FJR was gracious enough to drop the price down to $100 though thanks for your service good luck with your future business ventures
They were awesome. Picked me up within 15 minutes and were very friendly and helpful. Price was very reasonable. I highly recommend them and will definitely be my go to if I ever need a tow again.
Francisco came to our rescue at 1:30 am when our car unexpectedly got a flat o. i91 in Chicopee. After picking up our car, He stayed with us while we tried to get an Uber, which we couldn’t do at that hour in Chicopee! Francisco offered to give the three of us and two dogs a ride to a local hotel before dropping off our car at a tire center. He was amazing! Super kind, very professional. Highly recommend.
My daughter's car was stuck off the highway and they responded quickly. They towed it to our garage 15 miles away and we thought we would have to pay hundreds of dollars but they were very reasonably priced. Would use them again for sure.
Worst company they didn't give me a chance to leave while i was in my vehicle at autozone had a check engine light I didn't know u can't park there paid 100$ for no reason trash and don't want them near my house or family lucky I didn't call the boss from that company cause autozone let's u park there quick when u got a check engine light
Had 2 wonderful experiences with FJR Towing over the last couple days. My car broke down and I needed a tow. They got to me very quickly both times and the price was good compared to alot of other Towing companies. Drivers were very nice and a pleasure to talk to. GREAT SERVICE! THANKS FJR!
I recently called for a tow from FJR towing the driver arrived on time and was a pleasure to deal with. He used extra caution when loading & unloading my mustang due to it being lowered. They also have the best prices in the area, I’d highly recommend them for all your towing needs.
Called on a holiday weekend. Spoke with Francisco over the phone. He also was the one that arrived to provide the tow. Excellent service, excellent to work with, reasonable price. Would recommend.
This towing company came out on January 25th At around 8 PM without a moments hesitation. They were there within 20 minutes and did excellent job. The car was down a slight embankment Not an easy job, Excellent quality work. Very friendly would call them again. East Longmeadow area…
I had a flat tire today in Westfield and FJR responded immediately and took my car to town fair tire. I just wanted to give a shout out to Justin. Thanks for being so helpful. If we have troubles in the future I will be calling back
Was down town spfld making a delivery parked at the apartment I was delivering items, to return to seeing my vehicle being towed away as I’m watching them drive away with my car I called the company stating I was right there working on my order, when I arrived to the tow yard trying to explain I was not gone long as I’m delivering to the downtown apartments driver was very rude starting “yelling two hundred dollars over and over , stating if I had my blinkers on he wouldn’t of hooked my car up, like really it’s in the parking lot,,this got me very upset they haven’t had my vehicle for a day, yet if anything 30-40 min this place is a rip off taking hard earned people money over charging just to get your vehicle down when they do not even have it for a day, we both called the police. And words were exchanged, I was pissed being charged when that money could of gone to more important things in my life.
FJR assisted in helping one of our insured whom was in need. Great service will definitely request them in the future if needed. Very friendly and prompt service willing to work with us at the insurance company
I don’t think I’ve ever left a review before so that alone should should speak to how great the service was. I was stranded with a broken down car and a phone on 10% and these guys came in a timely manner and helped out. The driver was great, letting me use his charger and dropping me off at my house (3 minutes from the garage). Overall super helpful would definitely recommend!
I recently had the pleasure of using FJR Towing to transport my vehicles, and I couldn't be more impressed with their service. From start to finish, the experience was seamless and professional. The team at FJR Towing is punctual, knowledgeable, and incredibly reliable. They handled my cars with the utmost care, ensuring they arrived at my home safely and on time. Communication was clear and consistent, and their customer service was top-notch. I highly recommend FJR Towing to anyone in need of a dependable towing service. They truly went above and beyond to meet my needs and exceeded all my expectations. It is definitely clear this is a family business!
I was stranded in enfield after a miserable day and just so happened to ask a kind gentlemen to change my tire. Then the jack was rotted out so he used the truck to raise my car. I am forever thankful and blessed as I have an infant and my 11 YO son in the car. There are still kind caring folks in the world. Very appreciative! He put my spare tire on and saved the day!
amazing service , was waiting 2 hours for interstate towing found his number and called and he got to me in 20 mins. also very affordable. definitely saved his number in my phone and will recommend him to anyone i know that needs a tow.
Jose was so kind and knew I was having a bad day. It was so kind of him to let me and my precious dog ride with him back to my house from the vet. Bless you Jose, thank you for your sweet and professional service. My dog liked you!
Fast and professional service even with it being at 11pm ! Whole process took no more than 30 mins to get to me and got my van straight to my driveway with no issues. I appreciate all your help and best price around!!! Definitely recommend them and will be calling you guys for all my tow needs !!
FJR Towing helped me on a bad day when my car broke down in Springfield. I called and only 10-15 minutes later Francisco was there with his tow truck. He brought my car to Agawam and charged a fair price for his service (especially when considering other tow rates around western ma). Thank you FJR for your help! Highly Recommend this company
Jose was very fair with us and took good care of us, even though we didn’t end up using FJR for our tow. It’s easy for towing companies to take advantage of the difficult situation people are in when they need a tow, and I got the opposite treatment from Jose. If everyone at FJR is like him, it’s a great company.
I've used FJR towing services twice now. Both drivers where fast to respond, took amazing care of my vehicle loading securing and transporting. Hard to find a company for a long distance tow in Rural Massachusetts. There not the cheapest there not the most expensive there the most fair priced and I feel comfortable and know my vehicles are in good hand's. Definitely the only company in the future I'm calling
Amazing company I called and they were there within 15 minutes! Very professional and nice ! Will definitely be my go to company going forward for any tows !!!
FJR Towing is bar far the BEST towing service in the area! We were traveling late in a commercial moving truck and had a flat tire. Thirty minutes after our call to them. We were picked up and towed to a local tire shop they recommended. It was a very easy transaction. We have never had a tow service that fast. Tow companies usually have you waiting up to 3 hours or more so this was definitely unusual timely service! If you are ever in need of any time of road service don’t use anyone else except FJR Towing!!! Yes this is a real review!!!
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